They did a great job and were very flexible. We had agreed on a tank location, when my wife saw…read moreit she wanted it much farther away from the house and out of sight. They were very good about accommodating her wish. Brian also did a very good job of hooking up the generator to the propane. I got several quotes from plumbers to hook up appliances to the propane and Advanced Propane had much lower costs.

Very professional. Communication was very helpful and thoughtful. I would recommend them to anyone.read more

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.

We have been out for 2 days, we have been waiting for a delivery for 10 days. No call, no…read moreexplanation, only the assurances of the regional call center day after day that our request for an emergency delivery will be forwarded to the local office. I have 3 kids, and we can SEE OUR BREATH in the house. The thermostat shows 43 degrees in the house. The main roads are cleared and salted, there is no reason for them to not be making deliveries.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

I called and left a message on their answering machine after business hours for propane. Before I…read moregot up the next morning they had deliverer Frank Soddy daisy

Service is awful. They also overbill w/ a $25 late fee if you don't pay all at once. Pretty sure…read morethat is illegal as well as mailing the overbilling via the federal govt's post office.

I showed up 10 minutes before closing, and I was met at the door by someone--employee or owner, I…read morecouldn't tell--already posted up to turn people away. The message was simple: if they helped me with my tanks, they'd have to stay a few minutes past closing, and that wasn't happening. What gets under my skin is what that signals. This isn't selling candy bars--this is a critical, weather-dependent asset for a lot of folks, and in bad weather it can go from "inconvenient" to "urgent" fast. When the attitude is "not worth a few extra minutes," it doesn't just feel unhelpful--it feels like a company forgetting what kind of service they're actually in.

Just talked to management/ maintenance and they we're very professional, plus straightforward. They…read morewill assist and help, whereas other gas companies will put you on the back burner.Give them a try, I don't think you will be disappointed. Out of 7 companies I dealt with, Spar Gas of Shelbyville was the best. PS. I did buy a NEW 500 gallon tank, for the same price every one else was asking for a used one (10 to 15 years old). Do the math! Respectfully, John Kelley

Thank you so much for being able to supply so many people with propane refills. We were desperately…read moretrying to find propane and you guys delivered. Everyone was so friendly and helpful. Than you!!!

Called and asked if they filled 20lb tanks with 20lbs of propane because Blue Rhino exchanges are…read moreonly filled to 15lbs and they said they do...so had them fill one and it did weigh 20LBs on my scales at home...came back a few weeks later to fill a 20lb tank by Eric and it weighed 17 lbs... being slighted 3 lbs may not sound that bad, but when your power has been out for 8 days getting a full tank is important, esp when you were told that they fill 20lb tanks with 20lbs of propane a month prior...trust is a bond that can take time to build but can also end suddenly...

Too bad they don't have a lesser rating to give on Yelp as this company would be rated in the…read morenegatives. Been out of gas for 4 days due to their failure to properly fix tank valve. 275 gallons used in 25 days, no way unless something running full blast, only dual fuel heater and a on demand water tank for shower. Now waiting for them to come and fix again, driver won't attempt to drive on road that golf carts, 2 wheel drive trucks and a 97 mini van delivering mail is using. Guess I need to wait til June for them to come do their job. Terrible phone service also as no one locally to talk to, just those somewhere in the Middle East who think they are speaking English.... Hi

I am not to fond of this company. We got on the buget plan with an automatic pay. The account has…read morea credit ballance ( in the hundreds) but they will not use the credit ballance and demand that we auto pay. From a consumer stand point this makes no sense at all. The only way to get the credit ballance is to take the account off of auto pay and cancel the budget plan is what I was told. But here is the kicker, to cancel the budget plan you have to pay a penalty of $120.00. I think this company is out to fleace folks just because they can. Seems too big for their own britches.