My wife and I take one vacation a year on our anniversary and we have chosen to stay at the Adolphus for the past 4 years. The hotel is amazing and we absolutely love it. We decided this year to try the spa for the first time as we normally go to he The Joule for our massage needs when in Dallas. I made reservations over the phone for a 50 minute couples massage and added a facial for both of us a couple days before our appointment. Upon arrival everything was great. The person at the front desk showed us to our changing rooms and we met up shortly after in the waiting area and sipped on fruit water while we waited. The two ladies performing our facials met us in the waiting area and escorted us to the room. The were both very nice and spent the first ten minutes explaining what they were going to do and attempting to upsell us on multiple add ons. We both added a scalp massage. The lady performing my facial massaged my face for about 30 seconds before applying some lotion. 5 minutes went by while she was off in the corner doing something else. She came back and massaged my scalp for about 20 seconds and went back over in the corner for another few minutes. I kept thinking she was getting ready to start and then she said ok that's it. I was very confused. She worked on me for less than a minute in the 30 minutes we were in there. I told myself to hold all the complaints until after my massage as I didn't want to be worked up and ruin my massage. We were returned to the waiting room and my wife complained as well about the extremely short scalp massage. Her facial was good and included multiple different liquids being applied. I told her not to worry about my issues or her short scalp massage as we would get it fixed after our massage. We waited about 5 minutes and the ladies performing our massage came in and discussed our intentions before escorting us to the massage room. When the massage started I heard what sounded like my masseuse putting on latex gloves. I thought "no way!" .. theres no way I'm about to get a massage from someone wearing gloves. We get massages all the time .. this is a first. I'm not a dirty person so I don't know what this is about. Sure enough she is wearing gloves! She proceeded to give me a sub par light pressure massage while raking latex gloves across my skin though I asked for a harder pressure at least 10 times during the massage. For 50 minutes I was counting the seconds until it ended as it was uncomfortable and miserable. I would have complained much sooner but I didn't want to ruin my wife's massage. When it was over I rushed to get dressed and headed to desk let them know my displeasure. It must be noted that my wife said her massage was decent (7/10). I let the receptionist know that my massage was the worst ever done by a person with medical gloves on and she proceeded to say it was "standard practice" for some masseuses to wear gloves. I told she was lying and this is not by any means standard practice. I let her know also that my facial was a joke and the lady worked on me for less than a minute while my wife's facial was hands on for 30. She said that was normal as well. I asked for the manager and she had already gone home for the day. Then came the bill.. $1200!!!! I said there is no way I'm paying $1200 for a medical glove massage and 50 second facial.. but they had already run my card. Ok well no tip then but too late they already added 22%. I went down to the front desk but the hotel manager said the spa is separate from the hotel and he couldn't help. I went back the next day twice but the manager was not available either time and we had to leave.. I sent an email and left a voicemail after leaving the hotel and no one ever got back to me. Don't waste your time here. This place is a joke. Go to the Joule or the Crescent. They had many opportunities to make it right but chose to ignore. read more

An Unforgettable Grooming Experience at The Spa Adolphus Barber Shop... Be sure to ask for David. When you step into The Spa Adolphus Barber Shop, located in the lobby of the Adolphus Hotel on 1321 Commerce Street, Dallas, TX 75202, you are instantly transported to a classic old school barber shop with an ambiance that exudes style and charm. The convenient location and valet parking only add to the overall experience. The real gem at The Barber Shop, however, is the incredibly talented David Fletcher. This young barber and stylist is not only an expert in his craft, but he's also an artist par excellence. His congenial personality and fantastic sense of humor make every visit a memorable one. Whether you're looking for a men's or women's haircut, David listens to your preferences, never overcuts, and takes his time to ensure the final result is exactly what you asked for. His expertise in a variety of styles, paired with the enjoyable conversations, makes every appointment feel like a treat rather than a chore. The next time you find yourself in Dallas, I highly recommend going out of your way to visit David Fletcher at The Spa Adolphus Barber Shop at The Adolphus, even if you only need a quick trim. The quality of his work and the delightful experience will leave you eagerly anticipating your next visit. read more

Both my daughter and I did the massage and facial and it was a joke, the worst we ever had!! They charge extra for add on but the time was still the same which they Barely did much!! It was expensive costing both my daughter and I $1100 . During facial She pressed on my nose so hard that I end up with red mark . No one ever did that when I have a facial before. Seriously , we could not believe that we wasted time and money for something that seems like a scam!! Do those people even have licenses for this? Local massage places and facial are 100 times better than this! read more

We went to the spa to get the "Perfect Lady Spa" treatment and it was! We were celebrating my mom's 80th birthday and they treated us like queens. Service was impeccable! Nubia and Lashanda did our mani/pedis and they were so engaging and fun! Marlo was our "Hostess" and she made sure everything went smoothly. It couldn't have been better. Our massages were the most relaxing we've ever had. We ended with a shampoo & blowout that got us ready for our night out on the town. We will definitely be going back! Thank you for making it truly PERFECT! read more

My facial at The Adolphus Hotel -7th Floor was heavenly! My esthetician, Val was absolutely the BEST! She was extremely thorough, professional & made me feel very comfortable. She provided expert advice & tips for skincare products specific for my skin. Val does *magic with her hands & the tools she uses. I'm in my 50's and my face has never felt so soft & smooth. She is A-MA-ZING!!!! Everyone needs to request Val. Her pampering makes you feel like a Queen! read more

I had a mani/pedi with Nubia and it was the best experience I've ever had. She made me feel welcomed and valued and it felt like I had known her my entire life! My mother and aunt were with me at the spa and they felt the same way! She really went above and beyond to make sure our spa experience was relaxing and enjoyable. I would highly recommend her! Thank you, Nubia! read more

I spent my Birthday at this wonderful Spa getting pampered for the day . Although I work here pampering guests , my co workers took care of me like the professionals they are ! I could of gone to any spa but I knew my girls were the best ! Thank you Jen , Cy , Nubia , Victoria and all my beautiful work family for making my Birthday so amazing ! read more

If you're looking for a hairstylist, Victoria your girl! I've been going to her for about 3 or 4 years now and love her. She's interested in keeping your hair healthy and will always walk you through the pros and cons of style you're looking for. Her work ethic is great and shows in her great attention to detail in doing your hair. read more

Beautiful spa at a beautiful luxury hotel. Did a weekend couples package after a busy day sightseeing in steamy downtown. The spa is relaxing and very clean. Laura treated us well with facials and head massage. She was really good with her hands and very responsive to requests. We have seen her before and will be back. read more

I really like the new Spa Adolphus downtown. It is a relaxing, pleasant and soothing place. My hair stylist for the past 26 years, Victoria Rodriguez, formerly of Victoria's at the Adolphus for many years, now is doing her magic at the Spa. She is the best! Always talented, consistent, and pleasant. Much recommended! read more

Spa Adolphus was incredible! I went here wuith my mom and we loved it. Mom got a fully body massage and I got one too which was so relaxing and I felt amazing after. Gotta pamper the momma bear on her bday so we both got Mani and pedi also a wash & blowout while we were here. Felt like princesses! read more

The staff at Spa Adolphus created a perfect setting for my daughter and her 17 bridesmaids to have their hair and makeup done on the wedding day! What a special and memorable way to get ready for our daughter's dream wedding day. Amy Bell and all the staff were so accommodating and pleasant! read more

Had a Massage, Facial, Pedicure and Makeover. They are very professional did an excellent job! Victoria you did a great job on my makeover and hair. I apologize to the employees who I failed to remember their names but they all were great and I definitely would go back there. read more

I am a young woman in my 60's and trying to grow old gracefully! Well, Victoria knows just exactly what to do! I have very pronounced gray color hair and VICTORIA does magic with low lights! My hair looks great every time I get my low lights done! She's just fabulous!! read more

I absolutely love the way Victoria does my hair. She cuts it beautifully and leaves it with mega shine. Every time I get my hair done with her, I get the best compliments. Thank you Vicky for leaving it bouncy and beautiful. The color and shine looks beautiful!! read more

The best SPA experience! Always great service, amazing staff and friendly faces. They are open 9am-6pm every day! The staff is very knowledgeable and they will tell you if you need to be aware of a chronic issue etc. read more

My wife Felly really loves this place and persuaded me to go here too. SO much relaxation and the room was well lit and quiet. A lot of services to choose from, and I am looking forward to visit again. read more

Ask for Victoria if you want the best stylist. Her up to date techniques and color expertise keeps my hair looking great! The spa is beautiful and relaxing. Thank you Victoria - you are AMAZING!! read more

Great set up at Spa Adolphus. Victoria cut my hair and I was thrilled she listened to my input. It looks better now than ever. Great downtown location and a bargain compared to other quality salons. read more