A toilet leak suddenly occurred during peak pandemic. Googled emergency plumbers and this company came. The engineer took 4 hours to complete the work at a cost of £900. I would have been liable of damage to the flat below so treated it as emergency. Less the 18months later the flush installed is broken and toilet flushes continuously And due to the poor sealing of the cistern we can not fix it ourselves. Southstar want nothing to do with it as it has passed its one year warranty. Instead offered a measly 15%discount for them to come round again I certainly won't be using this company. Please avoid at all costs. read more

Absolute scammers, they take total advantage of people. They also operate under London Gas Plumbers. I called on a Friday evening as my boiler broke down and asked how much would it cost for someone to come and repair it. I was told £149 all inclusive - the call out and repair - I asked 3 times to confirm that this was the price and the guy reassured me that this was the case. The guy was supposed to come at 8 p.m., he showed up at 11 p.m. After 3 minutes of looking at my boiler said that I have to pay £500 plus the £149 for the call out cause supposedly my boiler required some very expensive parts and very complicated installation. And they wanted the payout upfront which is the first time I came across something like this but later I realised why. The parts where 2 tiny pieces of plastic and the 'very complicated' installation took the guy literally 3 minutes! Absolute robbery and such a dishonestly I'm still boiling with anger. read more

Dire experience following a callout to 'Plumbers in Putney' (South Star Plumbers). Problem was a faulty stopcock valve which had cut off water supply to flat. Their callout out fee increased from £ 79 to 149 (£179 with VAT) being early Saturday evening but was said to cover small repairs. Plumber went off to get replacement valve which took 40 minutes. He returned to fit valve (cost £15) and repair took him 20 minutes; he indicated that the job had been uncomplicated. Before plumber's return with the stopcock valve I received an email direct from the Company outlining charges: £1219 inclusive of VAT! (£ 867 for the repair plus callout fee £149); Parts were extra. I rang the company in shock at this extortionate charge which I told them I could not pay. When plumber returned it was stated the callout fee £ 179 had to be paid and I would still need to pay more to get the repair done elsewhere, to restore water supply . I was then offered and accepted in my huge predicament, a reduced fee of £ 798 inclusive of repair and callout. I additionally paid the plumber £ 20 in cash for the valve /VAT, to avoid further inflated costs. The total I paid of £ 818 represents gross overcharging by company, out of all proportion for the job, and there appears to be manipulation in producing an even higher initial, extortionate charge. I was asked to make payment was to ' Southstar S/S plumbers', the umbrella company for 'Plumbers in Putney Ltd ' incorporated in 2020 . My cash payment of £20 was never acknowledged by receipt. Subsequently noted there are many negative internet reviews for 'S/S plumbers' mentioning extortion, overcharging, scammers, conmen and thieves etc and to avoid this company. I also realised that the company that I should have approached, 'Putney Plumbers' has put out an internet appeal to not confuse them with SS Plumbers and their subsidiary. From my experience as of others; Do not fall victim to this plumbing and emergency callout service. Avoid, avoid 'PLUMBERS in PUTNEY/ 'SS PLUMBERS' . read more

It's a scam. They overcharged us and haven't fixed the issue. The guy who came to fix the problem called himself an engineer. He arrived without any tools, even without a torch. He used his mobile phone which later died and couldn't understand what was the problem. He was messing around for approximately 30 minutes and charged us £450 for not doing anything. He said he will come back another day to fix it for additional £130. We had no water for 15hours... We didn't trust the guy at all and called a proper plumber, who arrived and fixed the issue within 10 minutes! Please avoid this company - they are absolutely horrible! read more

Stay away from these scammers and criminals. Female immigrant was quoted £450 call out for a leaking pipe and the home was flooding. Dan pitched up, wouldn't switch the water off until she paid over £3000 for what he said was a 3 hour job. When she refused because she didn't have it, Dan broke another pipe and left, and on his way out he stole the keys to the box where the water gets turned off. Called a different plumber, took an hour at 4am, replaced the original pipe and the pipe Dan broke, and charged £700. Don't even call them! read more

Organised scam. Reviews below are fake, the fees are 10x what they claim on the phone, your issue won't be fixed. Look up other genuine reviews - Over the phone, they tell you it's 69£ for an hour and no extra charge if fixed within an hour. The reality is very different - Initial 69£ does not cover anything. Real hourly cost is 189£/hr (2-3x the average plumber cost in London) - The plumber comes in a motorcycle without equipment. He goes away shopping for one hour (he says it will take 20min) to buy basic equipment (I live in central London next to shops) and the 189£ clock starts ticking - they made outrageous mistake while fixing my small leak, resulting in (1) hot water being plugged to my garden hose and (2) water sprayed in the area, leaking and damaging my neighbours wall - I negotiated the fees down to £600 for just fixing a small issue like this. They charged me £98 for equipment they bought that was worth 35£ - I threatened to sue once I realised the above mistakes and that I would still need to call a plumber. They apologised over the phone, said they will give me back half of the money, once I remove the review that their outsourced provider saw I posted. I removed the review and they got back the money - I brought a good plumber after who fixed the issue and other issues in my house and serviced my boiler for 210£ inc. VAT. - check out company house - this organised scam has 2 employees. Their office is a council estate.You won't know the name of anyone you deal with - plumber or receptionist. read more

awful service. shocked by it. blocked toilet, simple job! cost £351. pricey, by hey! however, the next day, the toilet started leaking. hadn't been sealed. called for help, told for 2 weeks someone will get back to us, called the office everyday. also called the plummer directly, told twice he will come back tomorrow and he never did. needed to call another service to fix it. can't believe how awful this service is! no stars, but option not avaliable. read more

The worst service ever, costed me almost £3000, suffered for around 20 hours, they left the place like a pigsty, didn't solve the problem 100%, and they even got the nerve to steal a limited edition bag! Avoid at all costs!!! read more

Warning...do not use this company under any circumstances! I find it hard to believe any of these 5 star reviews are credible after the experience I endured. Showed up to the job over 1.5 hours late...conveniently didn't communicate rates were £69 per 30 mins ex VAT during normal hours (making them more expensive than Pimlico Plumbers), radiator not bleed of air showing incompetence, engineer frequently visiting van to look for basic plumbing parts adding to time. Owner did promise to provide audio recording of initial call detailing rates but this of course never happened. Avoid at all costs! read more

DO NOT USE THIS COMPANY!! I was quoted £69 + VAT for the company to disconnect a washing machine and a dishwasher, with the company saying it was a simple enough job. The job was apparently far more difficult, because the engineer did not carry the right size waste cap (ours was 43mm, and he only had universal ones - 40mm). So he had to source this (apparently the Screwfix at the bottom of the road didn't have any) and for some reason this meant the job was a complex job, and the charge skyrocketed to £110 per hour + VAT, plus an initial fallout charge of £69 + VAT, with the whole thing taking 3 hours! You can imagine my shock when I received an invoice for over £400, when I was expecting £69 + VAT!! When I tried to discuss this with the company, they hung up on me, then didn't answer the phone, and left both the engineer and I to sort it out. Eventually I paid £69 + VAT per hour PLUS a £69 + VAT call out charge (!) as the engineer was under orders to not leave, and reverse the work he had done until payment was received - £343!! Daylight robbery!! Never again - I strongly urge you TO AVOID THESE SCAMMERS!! read more