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    Southern Wellness

    3.0 (4 reviews)
    Open 10:00 am - 4:00 pm

    Services - Southern Wellness

    Airbrush tanning

    Nonsurgical body sculpting

    Spray tanning

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    L.A. Bikini - Our first-time guest offer on sugaring hair removal. Still waxing? Sugaring is so much better!

    L.A. Bikini

    3.7(33 reviews)
    5.2 mi
    $$

    This is the most unprofessional business I have ever been to. I've been to maybe 3 sessions prior…read moreto my last session. My last session was ok nothing out the usual. Once it was time for my next session I didn't get a reminder so I called the store to find out my appointment time. The supervisor answers and informed me that my account was placed on hold. I ask why and she says that the last person to wax me says I asked her for inappropriate activity. Highly upset I asked the supervisor to have that person investigated because that was an accusation and I was highly upset. I went on to let her know how disgusted I was and upset. No one reached out to me to discuss prior but was quick to accuse me. I asked if there were any recordings of conversation and there isn't any. I asked for the owner to reach out. I was told I would be contacted. I called a total of 4 times with no return call or owner. Finally after 3 weeks of no contact the supervisor calls back and says my membership was canceled. Take in mind there was no investigation done to protect the customer from false accusations. The owner never reached out and I did all the communication on something that was 100% inaccurate and unprofessional. Not only did you not protect your customer but you did not hold your staff accountable for falsely accusing.

    I have visited this sugaring studio for probably the past 3 years. Overall, the front desk staff is…read morefriendly, facility is clean, and I usually have a great experience with one particular sugarist--Katy Mathis. My reason for giving two stars is because prior to Katy, my experience at LA Bikini was consistently inconsistent due to the high level of turnover with staff members. Some were rude, some inefficient, some apathetic. But when I met Katy, I knew she was someone I had to lock in as a permanent service provider. FYI ladies--when you're getting hair ripped out of your hoo ha, having a relationship with the person doing it is paramount. You have to be comfortable with the person doing it, and the staff at LA Bikini seemed to be so unpredictable before Katy that I almost stopped going altogether. Now, to reach my point for giving two stars: as a business, why the hell would you sever the relationship with one of your longest-employed service providers with whom your loyal clients have built a relationship over the years? As a customer, I feel like the decision to take away someone who provided me with such excellent service was a poor business move. Because I do not trust the service of others who are currently employed by your facility (not saying that they're not excellent staff members--I just don't know them or have a relationship with them due to the extremely high turnover I've observed over the years as a customer), I can no longer patronize this establishment. And that makes me sad, because it's not easy to build a relationship with someone who will be responsible for accessing our most sensitive areas. I don't know where Katy is now, but just due to the sheer lack of consideration that LA Bikini has shown towards its customers in severing a relationship with someone highly valued by those who pay them to employ people they trust, I'll no longer be attending this establishment.

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    Southern Wellness - medicalspa - Updated May 2026

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