Came here this morning for propane fill. Got my tank filled immediately. Very friendly people and the ladies inside were super nice. read more

Southern States Co-Op - Falling Waters, West Virginia

The Thursday before Thanksgiving, SS delivered 137 gallons of propane to two separate tanks. Each tank has it's own lines with one tank feeding to a fireplace, and another feeding to stoves and clothes dryers. Thursday morning before delivery all the stoves and dryers were fine. When I tried to use the stove after delivery, there was no gas. I tried the dryer with the same result. I even tried the fireplace on the other tank and got the same result. I then went outside to determine if the valves were open, and they were. I then called SS, but by then they were closed and the answering service took the information and said that someone would get back to me that evening or the next morning. No one called, so I called again Sunday afternoon. The answering service said that they had my first message requesting a delivery! I than explained again that I had had a delivery, but no gas was coming into the house from either tank. The service then contacted SS. The SS serviceman told me that I had to pay $250 for him to come and check the tanks, or I could wait until 8 am Monday morning and call the office. I work 1 1/2 hours from home and I have to be to work by 8 am. I would have to take a day off to call and have a serviceman come to the house. Besides this, I was supposed to host Thanksgiving dinner for my family from out of state. I had planned on preparing a lot of the meal that weekend but could not because I had no stove or oven. I also could not do laundry. And SS wanted me to take a day without pay or pay them $250 to have them fix whatever they had done! I ended up canceling Thanksgiving Dinner. 32 people will have to find somewhere else to go because I was unable to cook. read more