I have had a horrible experience with the cozi sofas, from Southern Motion. I purchased them at a furniture store in Modesto CA. I spent a great amount of money for 2 reclining leather sofas with heat and massage. First off, they took 6 months to arrive from date of purchase. After they were delivered, the foam cushions went flat in 2 months. It took Southern Motion 8 months to approve the furniture repairs. The replacement padding was just as bad, if not worse. These sofas are only used when we have company. Since I have another room with recliners and TV. Soon after, between the seat cushions the materiel started to deteriorate. Making vertical cracks. The mechanism that brings the head rest forward. Started to make snappy locking sounds. Was not a smooth motion. I have never experienced such poor-quality in a material. The reason I first purchased these, was to support an American Company. BIG MISTAKE. E-mailing customer support was a nightmare. They requested more product information, only to ignore my e-mails afterwards. Finally, after constantly emailing them, they send me a phone number and email for a repair company, that I need to pay for. Save yourselves a great deal of money and headaches, purchase another brand. They will last longer than 2 years with less problems. read more

This review is a tough one. After spending a significant amount of time visiting multiple furniture stores as well as exploring a few internet websites I went to Designer Furniture Gallery, St. George, Utah, on June 25th, 2025, and purchased Southern Motion's Westchester Collection. All Zero Gravity Recliners power head and footrests as well as USB-C ports. The sofa, loveseat and chair were all upholstered in semi-aniline, top grain leather. I felt the need to purchase the 5-year combo policy for an additional $600 plus a little extra for the White Glove Delivery Service. All said and done, the total was a lot. I left feeling well taken care of and since the furniture was a custom order, the delivery time would end up being 6 weeks, August 13th. The delivery guys were exceptionally professional, arrived on time and when setting up the furniture, we noticed a few of the manufacture defect concerns, which they took pictures of and said they would show their boss. That night I decided to apply a coat of Leather Honey Conditioner and protectant to all three pieces, and when you do that process, you'll be examining every inch of the furniture. While doing that, I found several more manufacturers' defects, took pictures and sent them to Designer Furniture. I later received a call from Devin, (I never did know what his actual title was) who also was very professional and came to the house to evaluate the defects which were many. Check out the exceptional work Southern Motion will proudly work overtime, take 6 weeks and a boatload of your money to do for you, and you as well can have furniture that no self-respecting furniture retailer would put on their Showroom floor. I've included several pictures in this review. I've never received a call from the Designer Furniture Gallery store manager, which was disappointing! Probably too busy counting his money and couldn't take the time to discuss the paying customer's legitimate complaints; not much of a "professional" IMHO. Devin mostly stayed in touch and took my calls when there were lengthy periods of "crickets." Obviously, Southern Motion didn't seem to want to discuss their fantastic, epic, Quality Control failures either, so I never received a customer service call from that ignominious excuse for a furniture company either. Finally, September 11th, 2025, approximately 4 weeks later and after I had reached out several times attempting to get some resolution, I was told there were 3 options: 1. Send all the pieces back and have them fixed. (I had already sold the furniture I was replacing, so I guess we could sit on milk crates for another 6 weeks or so.) 2. Send the defective pieces back a few at a time (lol, can you even imagine doing that?) and 3. A partial refund. Sadly enough, the partial refund seemed to be the only feasible alternative in lieu of professional grade work and customer service. (Southern Motion, when I review them, will be getting a neg 11 Stars.) What was supposed to be an ooh ahh moment turned into a disappointing O.M.G! Experience. As far as I'm concerned, neither company puts customer service very high on their priority list and reading some of the other reviews, it's apparent. It just might be a good idea when out driving around looking for furniture, to just keep driving. read more

Rocker swivel recliner looked great in showroom at gardener white furniture , it upholstery job is terrible. Pattern doesn't match at all cushion are crooked and I good go on an on. There attention to detail. read more

We ordered a couch from Southern Motion through a local store. Paid for it on August 30. It is now April 30 and no couch. I have called repeatedly to the store and to Southern motion themselves , and they tell me it's supply chain then they tell me there was a fire in their warehouse which is untrue , and I have never ever had to wait so long for anything that I purchased up front . read more

I purchased a re recliner,a loveseat and a sofa made by southern motion. Within 6 months the recliner broke. Now I see that the bonded leather is about to peel off of it. I only weigh 150 lbs! I'm an older woman with a 10 lb dog who is not crazy on the furniture! I paid $1100 for that damn chair!!! Do NOT waste your money on this crap! read more

Southern Motion - Looks great, it's comfortable, but it's crappy!! - Furniture Stores Near Me - Pontotoc, Mississippi

Our 3 month old reclining sofa, yes 3 months old, began to sink in really bad when we sat on it. At 5 months the cushions were completely shot and distorted. The company refused to help us at all. They literally use the cheapest possible material possible. The way things are built now I only expect to get 4-5 years out of anything we buy. But when a sofa falls apart less than 6 months old is horrible. Please stay away from this company read more

Terrible furniture, I bought a Southern Motion reclining sofa and recliner from Babbettes furniture in Leesburg florida ( check out my review of them on yelp). In less than 2 years, the crap fabric they used had started fraying where they had stitched the sofa arm together, and on one of the footrests, the fabric started bubbling or basically separating. They may be made in the USA, but its obvious the materials they use are not made in America. Stay away from furniture made by this company read more

Southern Motion - Recliner footrest - Furniture Stores Near Me - Pontotoc, Mississippi

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This is the worst furniture I have ever owned. I purchased a loveseat and 2 recliners and EVERY single piece is broken. I have owned 9 months with light use. Both recliners tip over backwards. As for the loveseat one side has collapsed. read more

I bought a reclining chair from a retailer that is now bankrupt . About 2 years after owning this chair the wood seat cracked while I was reclining causing the chair to crack apart. The company has no 800 number and 1 nasty lady that is trained to say if you out of warranty I can't help you. CHEAPLY MADE PRODUCTS. thats why they hide the label under the chair with no name branding. Never buy from southern motion sold at retailers as a generic name they make cheap furniture that breaks and always find a way to say its out of warranty or you have to find the original.recipet even though their name is on the product with a .anuafactirer date. I HOPE THEY GO OUT OF BUISNESS SOON OR GET SUED WHEN SOMEONE IS INJURED BY A FAULTY RECLINER read more

These guys are amazing!In 2018, I ordered this exceptional theater seating/ Console love 850-78P, but Nebraska Furniture Mart was unable to deliver it to me on the timeline needed. They made a call to Southern Motion Motion asking if I could pick it up at their factory. I live outside KC but was headed down to NAS Pensacola for a retirement ceremony for my former Executive Officer Colonel USMC as his guest speaker. Southern Motion said the console would be ready for my pick up when I arrived several days later. When I arrived with my 5th Wheel I had planned to put the new console inside my RV for a complete upgrade of the original RV furniture. Upon arrival Southern Motion team measured my RV door opening and told me it would not fit fully assembled. I requested the loan of some tools so I could break down the console then reassemble inside my RV. To my amazement their foreman called some skilled technicians who broke it down and then reassembled the console inside my RV for a perfect fit. I requested the charge for such great service, but I was told thank you for your service to our country and there would be no charge. I have praised this company from that day forward for an outstanding console and more importantly for their act of kindness and generosity for a retired veteran with limited capability to have done that work. Souther Motion continues today ( April 2021) to provide above and beyond expectations in customer service by the following to my request using their "Contact Us " on their Website, Per your request and information provided, we are sending you (1) transformer for your recliner (at no charge)."The no charge was not requested, I fully expected to pay for the new part. I do not write many reviews unless I receive this kind of quality and service. USMC Retired read more

I purchased 2 loveseats and 1 sofa. Within a year the cushions on the recliner folded in on themselves. The arm rests had huge dips in them as if the cushions had disappeared and your arm was on solid wood and the power source on the sofa and the one loveseat just stopped working one day. Had to move the power source from the one remaining loveseat to power the sofa so I could get the recliners back in the upright position. Junk. $4,700 of junk. read more

Do not purchase from this company. I purchased a recliner from them and within a year it fell apart!!

Worst furniture we have ever owned. Broke down in no time. Springs actually poked out the back. Cushions also broke down quickly. Very unhappy with these reclining sofas. read more

Inconsistent quality in manufacturing! Special ordered a sand colored fabric Primo recliner with SoCozi massage mechanism from local furniture store (paid more than online to ensure warranty coverage with no issues). Chair was quite comfortable, though the cloth fabric material was of poor quality - irritating on arms, "flat" with no pile, and poor appearance. Returned chair and upgraded to the high-end top grain leather. Chair arrived with stitching askew on seat back with lop-sided appearance. The stuffing is so minimal, you can feel the So-Cozi air bags in the middle of your back all the time, even when sitting idle. The recliner mechanism frequently will not lower without pushing down hard with your legs. I am hoping this chair fails or falls apart within the 1st year so I can bring it back to the furniture store. read more

Do NOT purchase---If I could give this company and their product a 0, I would!! We bought 2 power recliners for $1300.00 in September 2019 from Art Van. Didn't actually receive them until December--unacceptable delay from the company. And then when we did receive them, they were the most uncomfortable chairs we've ever had. I have a family of 4 and none of us could even sit in them for over a couple hours before our backs were killing us. Art Van wouldn't return them because they were just over the 30 day return window so I contacted Southern Motion and got a reply back from Mike Gregory. Not sure who he is but I'm assuming he is a nobody because he kept giving me these comparisons. Comparing our chairs to a pair of shoes, saying every one fits differently. What a bunch of bull crap. I've never purchased such uncomfortable chairs in my life and I've certainly never had a company just say, sorry, you're out of luck. You mean nothing to us and we've got your money, so bye bye. I told him I would be giving his company bad reviews everywhere I could. And still no response. How unprofessional!! So now I'm out $1300.00 and can't use these pieces of junk! STAY AWAY FROM THIS HORRIBLE CUSTOMER SERVICE AND PRODUCT COMPANY!! read more

Purchased a sectional manufactured by Southern Motion. Within 3 years the bonded leather fabric is peeling away from its backing. This isn't just occurring in a few areas, but all over the entire sectional. A little research online shows that this is a very common problem for people that have purchased their furniture. They are nearly impossible to get a hold of on the phone for any customer service. Make sure you do your research on Southern Motion furniture before making any purchases. A little bit of research will show you the poor quality of the products they are producing. read more