This is def my preferred agency. They give me the best service when I have issues with a claim and…read morethe rates can't be beat. It is good Insurance companies, too, not some second rate never pay out stuff.

I've recently had the pleasure of working with Shay Singletary at Health Planning Associates to…read moreorganize a new group policy. I couldn't be more pleased with the communication and professionalism I encountered. Shay promptly addressed all my concerns and sent updates to keep me informed along the way. The process was smooth and efficient thanks to Shay's help.

My family has been insured through Andy Thomas's office for approximately five years. Throughout…read morethat time, our experience had been consistently positive, and we trusted the office to act in good faith. In September 2025, we discovered a leak beneath our home's foundation. From the outset, Andy Thomas and his first response representative, Dale, assured us that we would be taken care of during what was an extremely stressful situation. We were referred to a plumber, Hank Hankinson, who we were told had been used by the office hundreds of times for similar cases. Mr. Hankinson inspected the issue and confirmed that a cracked pipe beneath our bathtub was the source of the leak. The repair required removal of the bathtub and excavation through the foundation. This repair process took approximately two months to complete. Throughout September, October, and into November 2025, Andy Thomas repeatedly assured me that he would handle this matter internally and that my family would be taken care of financially. Based on these repeated assurances, I proceeded in good faith and relied on his word. The issue arose when Andy Thomas later informed me that he would not honor the portion of the payment he had promised. I was told that his "hands were tied" because my wife had submitted a claim with State Farm on the day the issue was first discovered. That claim was denied within approximately 10 minutes, without any inspection or site visit. As a result, despite repeated assurances over several months, Andy Thomas withdrew his commitment solely due to a brief, immediately denied claim. The total remaining balance is $1,907. I have already paid my $1,000 deductible and am now being required to pay the remaining amount that I was explicitly told would be handled. This situation represents a clear breakdown of trust. Verbal commitments were made repeatedly and relied upon, only to be reversed later. Regardless of internal policy constraints, the assurances given to me over a prolonged period created reasonable reliance and expectation. I am submitting this complaint so that this matter is formally documented and reviewed.

Andy Tom is the best! If trust were a currency, I'd be a millionaire thanks to Andy Tom and his…read moreincredible team at State Farm. For over 28 years, they've insured everything from my home to my car, my boat, my jet ski and even a rental property. Every policy came with unbeatable prices, lightning-fast answers, and that rarest of things: service that actually cares. I even tried to leave the state once... but like a well-insured boomerang, I came right back--and guess who I called first? Andy and his team, of course. Because when it comes to peace of mind and reliable coverage, there's only one team I trust. Thank you Andy Claudia and Priscilla!

Awesome agent! They always take good care of me. They took out the time to assess my policies in…read moreperson to insure I had the right coverage. Thank you so much!

From the owner: The mission of the Henry L Hopson Jr. State Farm Insurance office is to serve the insurance needs…read moreof our local community in Centerville, GA. Our primary focus is to meet the insurance needs of State Farm customers by using a customer-centered approach in that we do. The office environment we create provides a non-pressure, family-friendly customer experience. Please stop by to get a quote and meet the team that cares about covering you and your future. License #: GA-455243

What a great group of young men. Highly recommend Nathan and his team! They are always happy and…read morewilling to help anytime I call or visit. Like a good neighbor...

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: GA-2936671

I'm giving a 1 Stat as Zero was no an option. I have been a Loyal Allstate Customer for over 35…read moreyears. We had great Customer Service from every other Agency we used as we moved from City and States over those 35 years. However this Agency has terrible customer service. We have had multiple issues with getting different service and coverage changes and or requests. Phone calls go in answered and multiple requests for the Owner to call us were requested and yet we have never spoke with that Owner only other Agency employees. There are other Allstate Agents in town and while I recommend Allstate I recommend you pick from one of there other Agency's.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am excited to open my agency in Warner Robins, and I look forward to getting to know the community as well as helping customers with their personal insurance needs, giving them the individualized attention that they deserve.

Ashlyn is very informative and has helped me a lot with understanding my insurance needsread more

Great customer service!! Love Lori & her team. Amiee always helps me with any insurance question I…read morecould have