This place has the worst customer service I have ever experienced. I brought my rug in to be cleaned because I had company coming to my house the following week. I told them that I would pick it up on Thursday since my company would arrive on Friday. When I dropped it off, it had been my third attempt to do so. Each time I went to their office/store they were not there. This was during normal business hours that anyone would expect a business to be open, not during a lunch time, not before 9 am or after 5 pm, but each time the door was locked and the open sign was off. There are no posted hours of business. Furthermore, I had called and left a message days before stating that I was standing outside their business at 3pm on a Friday and that it was my second time to try to drop off my rug. I never received a return phone call. I finally was able to drop off the rug on the following Tuesday and the owner proceeded to verbally abuse his secretary right in front of me. When I went on Thursday to pick it up, they were closed yet again after I specifically told them that I needed it on that day. After asking repeatedly what their hours of operation were, I still have not gotten an answer, I was told to call the secretary on her cell phone to make sure she was there. After calling repeatedly on the cell phone which she never answered, I went to the store to see that it was again locked up during what anyone would assume would be a reasonable business to function. I finally called the main number and got an answer, she was locked inside, not answering her phone, nor answering knocks on the door. I had to load up my own heavy rug because this little old lady was the only one there and then she said my bill had to be paid in cash and they were no longer accepting credit/debit cards. I told her that I would come pay it later in cash since I was already behind and my company was on its way. Paying for the cleaning was a repeat of previous experience, calling, stopping by, etc. It took me a week to be able to come by with cash because they were never there, not answering phones, etc. I tried to give them another chance since the secretary kept telling me that she had been in the hospital and had been sick, so I left another rug with them to be cleaned, they at least do a good job of cleaning. It has been several weeks and they still have it and I have not been able to pick it up. I do not recommend using this place, they do not know how to run a business without pissing people off. read more
