absolutely horrible, SARA HAKE SUCKS. they sent me out yesterday when i was told i would be taken care of. NP SARA HAKE also told me I should go to just go back home. And was concerned on why I went home while being short-term! Will hate to break it to you, but that's none of your fuc**** business. Clueless, unprofessional, and complete failure all the way around, if you go there use them all you can ,change info and DO NOT PAY THEM A DIME read more

If I could put zero Stars I would . Went to this Clinic three times only seen the doctor one time. Got set up for surgery on a Friday and they did not turn in the insurance paperwork and doctor did not show up again I had to get a different doctor not at the clinic and the clinic charged me $300 for no services and now are trying to collect more do not go to this facility read more

Phlebotomy department needs extensive training. Aside from 3 people between the entirety of all locations in area not one single person can draw blood from anywhere but the axillary. These labs really need to hire people with more experience, do some training or at the very least have a seasoned phlebotomist that can access veins that are not typically used. So tired of having to get stuck 5 to 6 different times just to have to leave to either go somewhere else or wait days passed the time my labs are due in order to get someone who knows what they are doing. read more

The entire HR dept is corrupt and worthless. They do not care about their patients and only the bottom dollar. Pushing their staff to do more and more in less time resulting in bad patient care. read more

Denied life saving medication like it's addictive. Yes, I am addicted to breathing. pretty sure all of us are. poor communication. I have followed every direction and gotten nothing in response. read more

My last review was for South Bend Orthapedics, not South Bend Clinic.The South Bend Clinic was not involved in these transactions or service. Rick C read more

Have been trying desperately to get Mental Health care at this facility. I give up. They just don't care. PATHETIC. Primary care Dr walked out on me during appointment to find out if I have cancer or not. TRULY PATHETIC. read more

this place has one and a half star review right now because you can't give zero stars. Their staff is incompetent and can't follow a basic HCG order for a blood test for a pregnancy. read more

South Bend Clinic - This place is an incompetent disaster - Medical Centers Near Me - South Bend, Indiana

We have been patients at the South Bend Clinic for 25 plus years. It has been sold to Dupage and now Duly, every aspect of patient care has suffered. Billing is no longer done in South Bend...it is outsourced as is a significant amount of lab work. Recently we have had a serious misdiagnosis through theor urgent care, which cost my daughter the majority of one kidneys function which she will enjoy for the rest of her life. Read the reviews...they tell a fairly complete story. We will no longer use the South Bend Clinic for any of our families care. read more

What a waste of valuable time visiting the "dermatology" department. Poor quality of care ,extremely rude assistant,careless provider. Seems like patients are just money and quantity for them. I feel deeply saddened for others that have no choice but to get "care services" at this place. read more

No stars would be more correct. Worst billing experience I have ever had with a clinic, HMO, doctor or anywone. They are asking for payments for simply asking a question of my doctor. Strongly don't recommend. Try any other provider - they will do better than this corporately-managed outfit. No patient care at all. read more

Scheduling went smoothly with some adjustments and I was kept informed as needed. Personnel were all friendly and professional for all visits and procedures. My surgeon, Dr Statz, did a great job of answering my questions, explaining my options and did an exceptional job performing a complex procedure. Recovery was rapid and I could not be more pleased with the outcome. read more

I'm 15 min late on the coldest morning this year & told to reschedule. Now when I called & told the nurse I had car trouble & that AAA was coming to install a new battery she said to come in anyway. So I get to the clinic about 10-15 minutes late & told can't see you today make another appointment. I'm done with SBC. read more

Shady billing practices. Twice now I have gone in for simple procedures and later was billed for much more than expected. The first time, I went in for an annual physical. I told them at the beginning of the appointment that I was only there for my annual physical which is covered by insurance. Anything outside of an annual physical I would take care of in a separate appointment. When I received my bill it was for almost $1,000. The second time, I scheduled an ingrown toe nail removal. I received a good faith estimate of $180. After the procedure I was bill $487. When I asked why they said the estimate was just for an office appointment. Why would they estimate an office appointment when I was SCHEDULED for a ingrown toe nail removal. If you have been billed incorrectly contact CMS.gov. They are in charge of the No Surprises Billing Act. This is a morally bankrupt medical facility. read more

Have been a patient at SBC for 25 years, but will be leaving. Dropped off paperwork needed for a significant insurance discount two weeks before due date, heard nothing, called and was told it would be done that day, heard nothing, called again 48 hours later and still not done. Was told that they could only send it to me by fax, a form of communication not available to me. This will cost me 75$ a month this year, I will be giving my business to someone who cares, as they obviously do not. read more

If I could give -10 on ratings I would. This place needs to be closed down!! Just open to give bad advice and ignore its patients. I won't go into my bad experiences with this God awful place. I don't recommend Dr Stanish he is prejudice! I don't recommend Dr Bertoncini he ignores his patients! Be a patient here at your own risk!!!!!! read more

We have been patients at SBC for 20 plus years. Their customer service has gone downhill since Duly took over. I tried to give them the benefit of the doubt but things kept getting worse. I finally got away from them and have new doctors elsewhere. The level of care with the new doctors is amazing. I had filed a complaint at SBC about a nurse who was rude and indifferent. They said they would look into it but she is still there. We are so glad to be totally away from S BC. read more

So here we are some 10 years later and they are still the same horrible practice. I'm finding that they are discriminatory in their billing practice. Unfortunately my doctor's office merged with them so I am forced to use them for a procedure. I paid of my debt that should've never been sent to collections because I offered to pay them what I could afford in 2011, but because they want to bleed a turnip and don't really care that you are struggling to pay other bills, child care, rent, and other necessities, they don't allow good faith payments and just send you to collects. I was called today by a very nice lady, so this is not about her, this is about the practice. She got everything set up for my appointment and then tells me that even though I've paid the debt I still have to pay the reinstatement fee. So let me get this straight, 10 years later you're still coming at me about this reinstatement fee AND you have a $50 reinstatement fee. So if my balance sent to collections was 1500 and I have to pay 30% of that plus the $50 that's 500. Oh and they wanted my deductible upfront as well. So now you want me to come up with all of this money. I find their practice as a way to exclude people from going there or keep them from coming back if they don't have the means to pay their bills and then these ridiculous reinstatement fees. I'm thankful that my financial situation has changed, but everyone's has not. I still think these fees is a bunch of crap, but I'm in a situation where I have no choice. But, let me point out...EXCLUSION is not a popular word right now...considering the current political climate..they might want to consider a better way to run their business practices because with all this cancellation, things can go real bad really fast for them. If I didn't have to use them, I wouldn't. My advice to anyone is to stay far away from them, unless you have unlimited cash flow. read more

While individual doctors and staff are surely not worthy of this rating, the difficulty of making appointments and navigating archaic systems is incredibly frustrating. I'm finding myself waiting days upon days for a callback, only to be bounced to another department, only to have to wait more days. As I write this, I've spent well over a week just trying to make an appointment to deal with a pain issue. This is far, far too long, and far more frustrating than it should be. I would highly recommend avoiding them until they're able to get new systems in place that are more user-focused and friendly. read more

After about 20 years I am considering a change. Doctors are leaving right and left and the patient is a non considered fact. My doctor is great but I don't get to see him anymore only a NP. One of my doctors just retired at a very early age, why? Appointments have been cancelled and rescheduled at a time when I cannot make it. No options at all. A lot of new procedures that are not patient friendly. Thank God most to the staff is still helpful. I hope the new owners have not cut their pay or benefits. I want my doctor back at least once every two or three visits. Stop the turnover and think about your customer. May the new owners wake up, THIS IS NOT CHICAGO and we don't want to be Chicago. 0 stars read more

I like and appreciate my doctor but this is the third year I have paid 40% towards my mammogram and now my bone density scan. Ever since Duly bought out South Bend Clinic, it is hard telling what radiologist will be reading your mammogram and bone density scan. The person reading the scans may not be in your network. Never again will I have them done at the South Bend Clinic. My doctor will have to send me somewhere else. read more

What is happening to The South Bend Clinic? I heard it is due to the corporation that purchased them. All about the numbers & the money. What a shame after all these years. I have been a patient since the day I was born being cared for by Dr. Erickson from the Pediatric dept. I am now 65 yrs old. All I know is that a large number of very knowledgeable & caring physicians have left over the last year. I have lost 2 endocrinologists in the past 7 months & today I learned that my PCP is leaving the end of August. No notification, but just happened to call about about an ultrasound that the endocrinologists had ordered. What an unpleasant surprise, especially since that's who I was directed to for my endocrinology needs. I love the Radiology dept, the Allergy/Asthma dept & the Rehab dept & the non-existant Endocrinology dept. SBC has taken care of me all of my life. But they also took care of my children, my parents. I have referred many people to SBC, but now I am at a loss. They have a brand new lab & I was so excited that they were going to become the new Community lab after The South Bend Medical Foundation sold the diagnostic portion of their 100+ yr old business to LabCorp. Obviously it"s just another big corporation taking over, nothing to do with Community care. So sad. If I am wrong I would love to be proven incorrect. Why are all of these highly knowledgeable & caring Physicians leaving SBC? read more

Understaffed and overpriced! Always a 20 plus minute wait to speak to someone. Waited over 30 minutes just to be hung up on. Gouging our community. Don't fill your meds there. Been a patient there more than 40 years but I'll be finding a new provider. Only positive comment is that the doctors I've dealt with have been good in general. Crappy customer service! read more

Had my first and last experience at the South Bend clinic. To say that was a bad experience would be a massive understament, I really don't think any one there has a clue what they are doing. Had to get a x-ra, the doctor said he would call later the same day or the next, it took 3 weeks before some woman called and read the report. To late for the, I was already receiving treatment from another doctor, who was very competent and followed through. I could go on and on about all the boneheaded people and different department, but it was all the same-not good. read more

If I could select a negative star I would. This company will hold invoices back, not send them to you and then file a judgement with the court system. You will not win your case even if you have back up and a good argument so don't even try. I am a single mother of two children, one being autistic. Extreme hardship and not only did they charge past due medical bills but they will tack on every charge possible and it will be granted by the court. Possible corruption? I think so. You may want to look into this if you were in the same boat. We the people! read more

I have been trying for over three weeks to get a prescription for diabetes supplies filled. THREE WEEKS. They have outsourced their phone system to a third party, so repeated calls end with an empty promise that "the doctor will be notified." There's no way to contact actual medical providers, and there is no way to trust that the South Bend Clinic will provide any services or support for your healthcare. Avoid this place. read more

I scheduled surgery at this clinic and I was so pleased. The nurses and anesthesiologists detail what is going on and why they're performing a certain element - checking respiration, giving nerve block, etc - and it made me rest and relax before my procedure. Though it was packed and the nurses were assigned several patients, I never felt neglected. In fact I was so amazed at their flexibility with equipment and scheduling. I would recommend this place to anyone who is a bit nervous about surgery, they will make you feel comfortable and informed. read more

The clinic just keeps steadily getting worse. I've tried for three days to get a refill. I've left messages, tried the new Duly app, and tried the chat through the website. Their customer service is horrendous and that's if you can ever get someone to even answer the phones. The phone menu does not even give the option of talking to a person and I couldn't even leave a message. I waited 25 minutes listening to the maddening hold music and finally just gave up. My doctor is leaving the clinic soon and I probably will too. If you're looking for a medical clinic I'd look somewhere else. read more

Dr Kufold retired, so now his patients can't been seen for 5 months. The first available is 10/13/23. My dad is 85 years old, hx of stroke, HTN, dementia. So I asked what he should do with regarding his health, protime blood test and Rx refills. I was told to basically figure it out til then. I asked the hours of their walkin clinic. I was told it was for emergencies only. I said this is an emergency as he needs labs and prescriptions to live before suffering another stroke and possibly dying. The girl at the fir road location told me to figure it out. This place is hell in a handbasket!! I even own my own medical practice and can't believe this is happening. read more

Fraudulent business practices. I specifically called and scheduled a yearly physical. Told them I didn't want anything more than that because of my high deductible insurance. Then the doctor asked me a few questions during the physical and I got the bill for $123 for an office visit. I've called three times and appealed it, asked to speak to a director, etc. The director has yet to call me back, they're always confused about the bill, and most of them have been so rude to me. They can see that I swiftly pay the bill when I know I owe it, but refuse to even talk to me about this one. All of that during a pandemic when we're all struggling. I'm so frustrated with them. I like my doctor there, but I can see from all the reviews, and my experience, that they care nothing for our health and only for making as many charges as possible to take our money when they're not owed it. read more

Had an MRI on my lower back last month, just got the bill. $2200!!! I was figuring $1,000 because I've had two others within a year and a half and they were $1000. This price is ridiculous. read more

I think that a news station needs to do a story on their horrible phone service and their "upgrade". It took over a week to get refills on my meds because they didn't get my four messages. Now, went to the urgent care yesterday and pharmacy only got one script called in (was supposed to be two). I've been calling them for two days straight and cannot get a reply. Two weeks ago I went to get blood drawn and there were people there going on two hours waiting. I've emailed through the website a half dozen times and NOT ONE reply. read more

Dr. Ditty is a great doctor. The South Bend Clinic does dis-service to its doctors with its horrible customer service. You will wait literally hours to get someone on the phone and then it's just a call center. You can't directly call and talk to the doctors office so they can't do anything but schedule an appointment. God forbid you just have a question. read more

Absolute garbage. I was told on the phone that a standard office visit would be $100, and that if additional testing was needed, I would be quoted a price before being asked to approve it. I did not have insurance when I went two years ago. They ended up charging me $255 for a doctor to see me for 5 minutes when I had the flu and a sinus infection in 2018. After I complained about being lied to about the bill, they sent me a letter in the mail stating I am now banned from going there in the future (not that I would ever go there again). Please don't support this clinic. read more

Here at Sputh Bend Clinic appt. Was fir 1pm been here since12:45 its 1: 40 still haven't seen the a doctor yet

I was dropping off a body fluid sample for a client of mine I was rudely told that the container that it was in what is not a sterile container. also while I waited and when my number was called I was practically yelled at for not grabbing the right number. The young lady at the Lab desk her name is Crystal does not need to be working with people sick people at all she is a horrible person. the South Bend clinic can do better than this I will never return come back their ever!!! read more

Dr. Mohs is fantastic. The receptionist at the ENT dept is Incredibly annoying. She has so much attitude, and is always exasperated even if I'm asking a non-annoying question. This is a problem that I have seen with other receptionists at the South Bend clinic as well. They refuse to let you speak to the person you really need to, and try to handle questions themselves as if they are doctors, even when they are absolutely not qualified to do so. I don't understand why the "face of the department" is allowed to be so rude and still keep their job. read more

Went over a month without hearing with my surgery was scheduled, approved, or not heard nothing. Come to find out that the surgery scheduler never submitted the paperwork and can never get a hold of her for she is in and out of the office all the time causing a backup on paperwork. Had a bill that was on the old system that was supposedly taken care of by insurance to have it reappear over a year later saying it was denied because of a clerical code error, and had to send it back two more times for it kept coming back. The answering service is not the same anymore and South Bend Clinic has really went down the tube since DuPage has taken them over. My wife had to have a doctor fill out family medical leave for me to have a procedure and it was never filled out for it had been outsourced to someone else and then they charged my wife $30 to have it filled out and never sent it. So when she had it filled out again, they charged another $30 for their errors. We were finally able to get one of the charges reversed, but this medical clinic has completely failed on many levels. Just hope our remaining doctors that have stayed will not leave like some of the others have read more

The doctors are for the most part great, but the staff do not safely wear their masks and do not make patients wear them. It is simply not a safe environment. One check in staff argued that she shouldn't have to wear her mask over her nose because she had a couple of feet of plexiglass between her and me. This virus is airborne, we have rising infection numbers in the county and a spike in COVID hospitalizations, and their receptionists routinely are wearing masks below their noses, loose fitting ones where you can see their entire mouth through the side, and we saw patients with no mask on at all. We were able to have one appointment for my son virtually which was wonderful. Try your best to do that if at all possible! read more

Each time I try to call to set up an appointment or follow up with why I haven't heard back from a referral I am on hold for 30-60 minutes without talking to a human. Healthcare is $$$ but this is how we get treated. They are behind on their desk work so in turn patients suffer. This is unacceptable healthcare. Then the people you do get on the phone have attitude and act like it's normal practice to be a week behind in medical referrals. Start charging us less if you want to do less work daily. read more