This place sucks every time we go there they never have anything you want but management is horrible. How are you gonna be out of cheese sticks. And ranch And why is the bathroom door locked at 4 o'clock in the afternoon? Makes no sense. read more

Third time Coming to this sonic for them to just close over 20m earlier than they should definitely plan to call management tomorrow. read more

Sonic Drive-In - Burgers Near Me - Rockwall, Texas

Ordered 2 milkshakes and they were sour and disgusting! Will not go back to this location!

I'm so done with this sonic. The food is never right & always cold, no matter what time of day. I use the app so it's already written down for them And it's still wrong. Multiple chances. ive called them before. if I could give ZERO STARS, I would. Absolutely horrible all the way around. read more

This sonic must have changed management because it used to be good. I do understand the occasional mess up but to order a burger and there's NO MEAT!! What the heck!? Come on guys. I drove back to have it fixed and they brought back out the wrong item. So again the rest of my food is getting cold while I wait on a burger that has meat on it. If someone ordered a hot dog, would you forget the weiner!? I asked the person that brought my food out the managers name and he said ROMAN. Well, ROMAN please pay attention to what is going on in your store. I won't be going back to this Sonic. read more

Ordered a chocolate fudge Sunday with chocolate ice cream and instead of telling me they didn't have chocolate ice cream they brought me vanilla ice cream with fudge on top. I asked for chocolate ice cream and instead of fixing the problem and giving me what I ordered he made me buy a whole new nice cream so I spend 9 dollars total on a 3 dollar ice cream. Never coming back here.... Terrible service.... If I could give them a zero star I would have.. read more

This rating is based on now and before Covid. I know all businesses are doing their best, but this Sonic's customer service has always been poor. The older blonde lady is the worst. She might as well just throw your order at you. I've given this location multiple tries, I know we all have off/bad days...but, this location needs a refresh. 0/0 don't recommend. read more

Sonic Drive-In - What I got... - Burgers Near Me - Rockwall, Texas

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Literally the worst and slowest sonic ever! Be prepared to wait 30 + minutes for a drink order. The ordering via app is always shut off at this location so you can't redeem special app offers or order ahead. Horrible location, I don't even know how they are still in business. read more

No communication. When waited 15min for our order. When the lady finally came we were missing items. We let the young lady know kindly. With a blank look on her face she hinted that we press the button and reorder. We waited 6more minutes. Finally pulled up at drive thru. Same lady opened window doors. She still had a blank look and looked clueless as to what else we needed. I explained. She shit window doors to see if someone was "already making order" came back and asked what we wanted again. We told her. Finally handed us our food but forgot our drinks. I reminded her once more. She finally completed our order. She was kind just ditzy i guess. read more

Come on man, it's Sonic! Not known for their service or food, but they have innovative drinks! I get a drink here often. Sugar Free Limeade is REALLY good here! Since it's the summer of CoVid19 we will give them a break. read more

Disappointed, one word that can not describe my fury in my latest encounter with your team of Karens! I came to your establishment on the night of 10th, tonight, and I was treated with the uttermost disrespect. I am a volunteer fire fighter and I work set hours and can not always come in right at 9. Karen wanted to make sure that I knew that she had to go out of her way to make my order. On the arrival of my food I wasn't able to pay on the board, because their equipment is outdated. Karen proceeds to treat with disrespect as she asks me for the receipt several time with aggression. I felt threatened by her tone and posture. After my card went through she left sincerely. Let's just say my food didn't taste to sonic standards. read more

I used to stop at this Sonic every morning to get my coffee, then it got to where you would never know if they were going to be open, so I started going to another sonic. I found out that this sonic now is under new ownership, I started going back by there, they are always open on time and they have brought back Kelly, she is there every morning, she is awesome, always friendly, she knows what I want when I pull up. If you have stopped going here because of the service or not knowing if they are open, you need to give it another try. read more

I got a shake,two waters,and a sundae and when I got them the shake was melted already. It also took forever to come and the car next to us got their order before us even though we were there long before them read more

What has happened? Corn dogs burnt last couple of times we went. 5 months apart and still burning the corn dogs?! Did they change owners? Order is always wrong. Someone save the Sonic! read more

Be careful when paying with cash.. you might not get your change if they "misunderstand" what you said when handing over your cash. Even if you don't "say" anything. Maybe I should have specifically said that I would like my change back. I don't know, call me crazy, but I thought that was a given. Carhops don't automatically get to keep the change from an order, a tip is not mandatory. It's the customers choice. You always give change back or wait for the customer to specifically say you can keep the change. Otherwise you come across as having bad character. And then customers that intended on giving you a tip may not give one at all. Like me. read more

I've never been more disappointed with a fast food restaurant! They we're very slow and rude. My food was cold and on top of that my order was all messed up! I called and the manager did not make things right. I recommend you find another restaurant read more

Not sure the morning crew knows what time they are supposed to be open. 6:40am is NOT the same as 6:00am

As a family who has enjoyed sonic for years. We moved close to this location and now we never eat sonic anymore. Absolute horrible service, food, shakes, and drinks. They can never get the order right. We ordered an Oreo shake and it was Oreos sprinkled on top and then just a plain shake. Just horrible read more

Ordered on the app it took them fifteen minutes to bring our food out. FYI if you order a small onion ring you only get four of them , so I did the math it comes out .54 cents for each one. Not sure if that is really worth it due to fact I had better one from the store bought froze ones and paid 1.99 for the whole bag. Also asked for no mayonnaise and got that on my sandwich would complain but not sure if they care . I just learned from my experience and will not return. read more

I went there the other day and I ordered two drinks and it took them 17 minutes to bring two drinks out that is the slowest service ever. There was only four cars in the parking lot read more

Really wish some adults supervised at this location. I understand they are kids and can't understand the concept of customer service but coming here makes me want to pull my hair out. read more

This sonic has gone horribly down hill. We ordered two mini blasts which shouldn't take long to make. We waited well over 20 minutes. When we got the blasts one was supposed to be strawberry m&m. It was vanilla. I just don't understand how you can screw up a two blast order and it take so long. My replacement blast came out within minutes which is great but just goes to reiterate how slow they were in the first place. read more

April 6, 2019, we stopped here for chocolate shakes and a lime aid at 2:45, still have receipt. When we got our order, we drove off. Once on the street my husband tasted a shake and it was full of hot sauce. I could smell it, when he took the lid was off. We went back. Not sure what the manager looks like but a woman came from the back with a stud in her nose and said she was the manager. She claimed they did not have hot sauce and with communications between her and the employees there was a bottle of Chinese hot sauce directly under the syrup dispenses. The Chinese hot sauce was in the chocolate syrup container. Now she takes the time to figure up, to the penny how much the shake was and gave us back the money. Never apologized just here is your 3 bucks. I called corporate and the health department. This cannot be tolerated at our restaurants. I wanted someone to talk the kids there and tell them how dangerous this was. If you are allergic to peppers you would never worry about it being in a chocolate shake, just like if you are allergic to peanuts you would not expect them on a burger. We are not allergic, however, my father-in-law has COPD. The coughing would have sent him to the hospital -- not an exaggeration. We will never eat at a sonic again and now when we eat out I just over examine my food. read more

I'd give no stars if I could as I normally have to receive some type of service to rate it with stars. Worse experience at a Sonic yet! We just wanted to get a drink and when we pushed the button we waited until an abrupt sounding voice asked us to wait. We then waited what seemed like a hour but was really about 20 minutes with her never coming back to take our order. The order screen was up as if she was taking our order and we couldn't push the red button again to ask if she forgot about us. It wasn't that busy to rate the long wait. I think management or the owners should be aware that the people they hired to work for them are not doing a good job of taking care of the customers that stop by. I know we won't be back if we are in the area again. read more

So I just stopped in at this location. It's 11:20pm. They do not close until midnight so it wasn't like we were a rude customer ordering 10 minutes till midnight. Ive work in the restaurant industry for many of years and still do and I have to say this was one of the worst service I've ever had in my entire life. We tried to order in the drive through but the intercom wasn't working well so the lady at the window was irritated with us from the beginning cause we couldn't hear her. So we pulled up to the window she was very rude to us when taking our order. After giving us our order I asked for some ranch and ketchup for the popcorn chicken tots and corn dog my mother and I just order and she shut the window on us while in the middle of asking for the sauces and just throws them in my moms hand and shuts the window. I am beyond livid with the service we have received at this location and will never return. I Understand people have bad days and bad attitudes but this was BEYOND BAD!! read more

Best sonic I've been to! They're so gracious and the service was 10/10! Tilda needs a raise!

Every visit is "Super Sonic"; fantastic customer service and quality food. I am a regular (I live down the street) and I have no conplaints. This is the Sonic to go to for fast and freindly food. read more

Terribly understaffed, food came out after waiting too long for a fast food place. Food was also not as ordered, burger was just above average temp, not really hot. Other food item didn't come as ordered either. Specifically ordered extra cheese and payed for it, didn't receive. read more

Last night I had the worst experience ever at a fast-food I guess you can call it restaurant. Ordered a small cheeseburger and a Route 44 drink went through the drive-thru pulled up handed the car hop my $50 bill only Bill I had in my wallet other than credit cards I need to change for my daughter's school the next day so I was going to break the 50. The CarHop took probably a good 5 minutes two hand me back my change at which point I noticed you did not hear me or seat and she handed me $13 try to get her attention and was ignored. The manager on duty was one I finally was able to get to acknowledge that I was even still outside at which point I told her that I was short-changed she asked what I gave the car hop told her $50 It's Only Money I had in my wallet she wouldn't ask CarHop CarHop said I gave her a 20 came back and told me that and I asked her what what I could do she's said that she got a 20 and that was the end of it according to her. I didn't ask for the owner and another managers phone number and was basically ignored I pulled around went inside and ask again for a phone number and it asked the CarHop why she wanted to rob me we're at which point the manager just told the CarHop to go in the back and sit down and continue to ignore me. Now if I were to reach into the cash drawer and take out $50 I would be arrested but this subhuman is able to steal money right in front of everything and nothing is done about it it's ridiculous. This is the first review I've ever made in my life this is the first time I've been robbed about waitress or my warning Rockwall do not go to the Sonic on 276 it's trash along with its workers. I feel sick that I even have to give it one star so I can make this review do not go to the Sonic on 276 unless you want to experience the hood. But if you have to use your card do not use cash read more

This sonic is the best sonic I have ever been to. I came with a group of 8 people 10 minutes before closing time and the staff and the manager were awesome. They provided great service and brought our food out so fast. Tilda is the bomb. She needs a raise! @sonic read more

Been to several Sonics in Rockwall and this is the best one by far! Service is fast, friendly, and orders are 95% correct(I think due to the ordering speakers). They always ask you what sides, etc. you would like and mention daily specials when offered. Highly recommend and so convenient to where we live! Good job!! read more

I don't think they understand the concept of "easy ice" or "no onions" or "large fries"