Ordering to eat on the patio and we are completely in the dark!its after 8pm. We have asked repeatedly for them to be turned on but they seem to be ignoring the request. We are having trouble ordering as well some one comes on tells us to wait and we here cars that have just pulled in getting their orders taken. Unfortunately we have a hunger basketball team to feed so we can't just leave. Or they would not be getting our money tonight. read more

Rude staff, got my order wrong, and when I tried to tell them about my order, all they did was slam the drive thru window in my face.

Terrible customer service and also got my mobile order wrong and how hard is to read a screen and get the order right?

This Sonic, not only has the WORST customer service I have ever experienced, they are down right rude. When the girl on the intercom barks at you for your order, she has no regard for manners in any way. She is absolutely annoyed and irritated with you and you can hear it in her voice. I am not a fan of writing negative reviews, especially about fast food restaurants, but this was so bad, I have to. I wish there were an option for me to give negative stars, to be honest. I work nearby this Sonic and used to go at least 3 times a week for happy hour and maybe lunch on occasion. I have finally had enough and will not be returning under any circumstances. read more

Employees were friendly but service was slow and order was incorrect several times. Other Sonics in the area are a better choice.

Not satisfied at all with their service had to wait 20 minutes and 3 times pushing the order button to be acknowledged. That's ridiculous they pay more attention to drive through than to the stalls and people are leaving and having to go up to the actual store to order never again will I come back to this sonic. I work in customer service myself and this is definitely not customer based restaurant. read more

This place is great if you are ok with waiting 25 mins to get cold cheese sticks and the waiting 15 more mins for dipping sauce! After calling in 3 times they finally offered to remake my order and I am still waiting it has now taken me 40 mins to get an order of cheese sticks! I will never come back to this location and I would no recommend it to anyone! It should never take 40 mins and me reminding about the order and the having to ask for sauce and then waiting even longer for that to get service! read more

This has got to be the worst managed sonic ever.... they have a line of people waiting to order every morning at 6 am when they open but they don't start serving you til they are ready... like is not a franchise. If so the whole morning staff needs to be looking for another part time job... I work close to the airport and can never get the service I want here do to them opening when they feel like it. read more

Absolutely ridiculous that you pull into this Sonic at 7:53 pm, push the button, have them ignore you then when you push button again they tell you they are only taking drive thru orders . Seriously? So after a long drive to drop someone at airport I now have to drive further to find a place to eat. The drive thru is backed up by the way. 0 Stars given read more

I hate that I got to give them a star cause they don't deserve any stars..... Customer service is horrible... I'm not saying kiss my butt at least make me feel some what good that I'm going to spend my money here..... So when you start yelling at me cause you hate your job or you bring your problems from home to your job will get you nowhere on life and you will lose customers like myself. I took my money in else where, I wouldn't come back here if it was FREE read more

Worst sonic in Houston. Seems everyone in this entire airport area is miserable and unprofessional. The attitude that oozes from this place sucks! I wish there were people that actually like to work rather than assume you're not worth the time! After several failed attempts I will never come back to this crappy location. read more

I work the late shift so I stopped at this Sonic to get something to eat thirty minutes before closing time. I chose this location because they were the only place that didn't have a line. Now, I know why. Three girls were on shift tonight. One looked to see if a car really pulled up, the second had her back towards the outside, and the third swept the floor. What made the order taker feel so special that she thought I wanted to deal with her attitude while attempting to order my dinner is beyond me. She pressed me to order after taking her time to tend to her company's guest. Customers don't come to Sonic for her, JUST THE FOOD. BUT BECAUSE OF HER, I'll take a break from Sonic's help or the lack thereof. read more

I don't know where they find these people but obviously they have no concept of customer service your work ethic 20 minutes waiting food comes out wrong the drink is a diet instead of regular. Then the ladies like Oh napkins are in the bags I spilled your drink you'll have to wipe the cutoff handing it to me trippin wanted me to put it into my car that way. Then we had to wait another 5 minutes for them to bring catch up totally a waste of time. No customer service they could care less. read more

This place has seriously gone down hill. I just waited 15 minutes in the drive through for a coke. The lady asked me at the window if I ordered a coke. I said yes. Turns out she handed me a diet coke. So I went to a stall and told them and was told it would be right out. 5 minutes later. For one drink. This place really needs new management. Go to the one on 1960. read more

I ordered a 6 piece chicken strip meal. Nearly 20 minutes later, the meal came. Except they forgot the chicken. It was seriously 7 pieces of fried batter. Only 1 actual piece of chicken. This is the 3rd or 4th time I've eaten here after leaving the airport, and my experience is similar each time. read more

after waiting for 45 minutes in the drive through and my odrer being wrong and cold i went to complain and Deborah told me if she had to fix my odrer she would spit in it i emailed sonic and told them of the experience and wanted thus to be handled by email the store mangers wantes to talk but just like his workers they cant follow direction in getting a oder right read more

I don't know why I continue to go to this place. Over the last 6 months I've been here 5 times. Maybe I stop by because it's close and convenient. I've yet to get exactly what I've ordered. They're either forgetting to add something that I've paid extra for or just forgot to put something in my bag that I asked for. I never leave without voicing my complaint and getting what I paid for. Today was the last straw. My order was simple. Foot long chez coney, tots, & a grape slush. The dog had what seemed like a teaspoon of chili. Asked for mustard & onions and only got a dab of each. The slush was watery and lacking the flavor of grape. On top of all that, I was shorted on my change and got an attitude when I asked for the rest of it. The manager or shift manager doesn't seem to hold his/her employees to standards. I'm sure every order isn't screwed up, but all of mine have been. From now on, when I want Sonic I'll drive a few extra miles and go to the one on FM 1960. Maybe their service will be better or maybe they'll be just as bad. Only time will tell. But I will never go back to this Sonic again. They need to clean house. Not everyone, just the ones that need to go. When you have to wait 22 minutes for 2 medium slushies at 9 PM when only 6 other customers were there, no one at the drive thru, something is really wrong. Total incompetence from quite a few individuals from my 5 stops there. Never again!!!!!! read more