This isn't necessarily the place Pitbull had in mind when he wrote "Hotel Room Service". But it is…read morelocated right off the Palmetto Expressway on Miami Lakes Drive. It also happens to be a short drive or Uber from a lot of the Miami Lakes sports bars and that's a great place to relax and take a nap if you may have one too many after a game. Our suite had a king sized bed, which was actually really comfortable with plenty of pillows and the cold AC. The bathroom was clean, but a little bit awkward in the sink and the toilet space were separate (The sink was in the room and the bathtub and toilet separated by the door.) The front desk attendant was friendly. We didn't get to try the pool for breakfast, but were told that they do have breakfast after 6 AM.

improve the staffing. Wayne from reservations was incredibly disrespectful and was my first…read moreimpression of this establishment. taking my money else where was my priority after speaking with his condescending and disrespectful tone. if the staff is like this I can only imagine the service provided. theres other hotels nearby worth the extra bucks to not deal with people who dont belong in hospitality like Wayne

There was a couple of reasons why I took away a star from my latest stay. The room I was in had a…read morechair with some stains on it. Also, housekeeping sloppily made up my room . Another note, they charge $10 a day for parking now .

I stayed at this hotel for four nights on a business trip. The location is absolutely perfect. You…read moreare close to everything, including Hard Rock Stadium. The hotel was clean, modern and very well maintained. My room was perfect and super clean. The free breakfast in the mornings is a huge plus, they have something for everyone. The best part of my stay was the staff. They were super friendly and attentive. I will be in the area at least once a month and this will definitely be my hotel of choice when in town. There are also tons of restaurants in the area, so this definitely adds value to the location.

This hotel is our number one pick to stay in miami . Very clean and well kept rooms. The lobby,…read morestaff restaurant are all excellent.

TLDR: Nice but dated…read more Was here on a business trip and the area around the hotel and the lobby looked the part of a high end hotel.....that ended when I got to the room, well once I walked the country mile to get to the room....well it was cold as a meat locker in there and I'm good with that (ac runs good and that familiar humming that's perfect for sleep) Kind of a hardwood floor (prefer carpet) and very early 2000 flat screen tv and small. Dated lock on the patio door and barebones chairs on the balcony but not that big of a deal. Now to the bathroom and this place is straight out of 1994....peach tile walls, podium sink and chair height toilet at least but the tub shower is actually like a inch higher then normal tubs so definitely got to take a big step getting in... Now to check the water....hot water took almost 5 PLUS mins to START to warm up for bathroom sink and outside sink....turns on hot water for the shower and it's starts to get warm in 2-3 mins but definitely worried that I'm gonna have to take lukewarm showers all week. So I go to the hotel resturant thinking this was former Shula hotel and I sorta remember Shula steakhouse so I thought that's what I would be getting....nope. Decent egg rolls appetizer but steak was Texas Roadhouse ish(cooked properly but very little seasoning or flavor) I did ask the front desk clerk if the hot water is slow and he agreed then I made my way to another zip code back to the room as there is only two elevators and wouldn't you know it that the elevator closest to my room broke down for a day so I took the stairs. At least it was quiet throughout the week but I think that's just from not too many people staying on that side of the hotel. So I think this place is still riding on the nostalgia on yesteryear but a standard Holiday Inn is light years ahead of this place.

For such a small hotel, seemed they did best they could with renovations. Everything worked, no…read morepests, fairly clean, nice employees. Not tub, when promised to have shower/tub combination.. pretty cold in most areas. But can control AC in your own room. Located right on golf course, good view Deserved 4 starts for the price you pay.

Oh my God. I've never had such a strong opinion about a hotel. Right off the bat, it's pretty…read moredepressing. I'm not from Miami, but Miami lakes is probably not where you want to be hanging out of you're from out of town. The hotel appears as if it was randomly placed, then quickly forgotten. The staff doesn't want to be there, possibly because the customers treat them so badly. If you stay in this hotel, you will be so far removed from any sense of human decency that you won't know if it's possible to ever find it again. I will have to stay in 100 bed and breakfasts run by kind old couples before I can get this taste out of my mouth. To be more specific: the night I showed up, they informed me that I had no room (for a reason they couldn't disclose) and that I would be moved to a somehow more depressing sister hotel, the Shula. After spending one miserable night in a hotel I didn't reserve, I was told by the manager that I couldn't move back into the Indigo because I hadn't checked out of the Shula. If I wanted to move into the Indigo I would have to pay for both rooms for all 3 nights. "There is nothing we can do about it" they kept saying until I completely lost all decency (or rather, stooped to their level) and yelled at the manager over the phone. This immediately solved the problem and I could move into the room I reserved weeks ago without having to also pay for another random room at the Shula. I hate that this hotel drove me to yell at some poor guy just so they would honor the most basic hotel policies. Never stay here. Never support a business that cares this little about it's customers. EDIT: 15 minutes after writing this review, I could not unlock my hotel room door. I tried getting a new key, but the door still did not open. After sitting the hallway for 20 minutes (it's midnight by the way), the front desk told me they need to call an engineer to fix the battery in the door. Luckily a colleague of mine has a room down the hall with an extra bed. Hopefully I will be able to get into me room in the morning and get my bags before my flight home. This is a tragic and hilariously degrading hotel. EDIT #2: 1:43am... Literally an hour after my last update, trying to sleep in my colleagues extra bed (because I am, of course, locked out of my room), a woman starts yelling and banging on the door next to ours. She is screaming at the top of her lungs that her boyfriend has locked her out. At one point we peer out our door to ask if she's okay and she cusses us out, turning toward us looking like she might attack. Since then we have been silent inside our room listening to terrifying noises of screaming, pounding, and physical fighting. There was clearly an assault and now most of the floor is awake trying to calm her down. It sounds like the police have arrived. I truly don't know if I can condemn this hotel for ruining every one of my three nights here. It's almost not it's fault, because even if evil, I don't think it could devise a master plan so horrible and heartless. Nevertheless, this is a review site, and there are other hotels in Miami to stay. Don't risk it. Don't let it slowly break you down the way it has so many people. Find another place and let this hell hole slowly wither out of business.

Probably one of the worst hotels I stayed at it in the Miami area but I've been to worse so this is…read morenumber 2 or 3 on that list. I booked a few weeks to stay here for work purposes while I was out of town. My room mysteriously got cancelled so I had to get a room on the spot. I got a one bedroom suite and in my first weeks time, I've already had to put up with bed bugs, then a frog in my room and then I have people on my floor that constantly scream and shout that transcends outside every other day. In the bathroom, the shower fan never works. The power flickers on and off through out the room. The breakfast is awful and the staff doesn't open breakfast until half an our later than it's intended time. Merchandise is expensive. The thermometer on the wall doesn't work.

This place is a absolute dump. Moldy ass rooms, smells like complete shit. Dirty. Don't stay here…read moreif you can help it.

Besides the customer service at the front desk which was great, his name is Clifton, the place was…read morea mess. It looks nice on the outside but the inside, broken plug cases on the wall near the elevator. Very dirty room, the elevator was filthy, besides the clean bedsheets the room felt grimy and dirty. Stain on the walls, and yellow film in the bedroom lamp shade. The hallway was warm and the room felt musty even though the AC was on. I had to get a refund right away because did not feel sanitary at all and I had small children.

Nice clean rooms. Everything you need in the in room kitchen. Spacious and a lot of storage areas…read more Beautiful lobby with refreshing infused water and a good breakfast included.

The facility is very close to Highway exit. Very convenient. However it was so close, you can hear…read morecar noise from the window. The car noise die down about 1 pm and pick up again at 5 am. The room is comfortable. It has four pillows each bed with different firmness. Room is clean. AC is a bit old. The condense water wet the carpet surrounding area. Not sure it is due to the rain or the condensation of water. Breakfast is included. Breakfast is good in the hotel. Offer most requirements item such as pancakes, scrambled eggs, sausage, and more. Juice and water is available.

We stayed here for a quick 3 day trip in Miami. It was close to the highway through a backroad so…read moretraffic was not a problem reaching the hotel. From the view of the lobby, the pool gate is padlocked so we assumed it was closed but there is a second gate to the right that allows access. There is no hot tub and only an outdoor pool. When entering the room, it had a musty smell but as we stayed we didn't notice it. It seemed like it rained the day before we arrived, so possibly that was the reason. We had only a standup shower in our bathroom and the floor of it looked dirty - not sure if stained or if it hadn't been scrubbed. The shower does flood the bathroom from an opening in the shower door. There was also construction noise outside at night 9pm-12am. The staff were nice and helpful. There is free breakfast in the mornings, I would get up early or take some back to the room because it gets busy! There were front parking spots every night for us and I would expect Semi's to be parked around since it is so close to the highway. The shower water pressure was great, water got really hot (just how I like it), and everything was in working order. Everything looked clean besides the shower floor. Overall, I think it was a great cheap option to stay in Miami! Just nitpicking little things that might bother others.

Definitely my favorite! One of the safest of these type of hotels!! I have been many many times…read moreover the years and will continue to come frequently!! Always have a great time In their beautiful rooms! Love that you can smoke inside MAJOR PLUS!! Love the private garage! And love the stripper poles! 24/7 security & cleaners!! Amazing!!

Awesome I hope haven't gotten there yet and no one answers the phone that's my only excuse so farread more

This Hilton Garden Inn has not aged well. Ot looks the same as I left it some years ago, except now…read moreit is more warn. Same average over priced breakfast. And pretty much same everything else, except much older and warn. The cleaning staff here is really, really, really slow. I was only here for two nights, and I had to check in late because my room was not ready. They never got to my room either day because it was at the end of the hall. I ended up getting some clean sheets and making the bed myself as well as clean towels and I left the garbage outside my door. One of the days, I left, had breakfast, did a little sight seeing and returned to the room about 3p and they still hadn't gotten to it. And the funny thing is, or should I say ironic... the day I was to checkout, they were knocking on my door early. Which made me wonder why that was not the case the first two days. Honestly, the only thing it has going for it is it is in a pretty nice area. Close to Pembroke Gardens and other nice places to visit. Also, the customer service is top notch which kind of makes up for it.

Not the best experience, but I've seen worse…read more Pros: -Staff at front desk were nice. -Bathroom water was very hot, sometimes too hot so be careful. -There are attached dispensers for soap and shampoo -Room had my essentials; microwave, fridge and coffee maker. -Gym was clean with new equipment Cons: -My room never got cleaned the whole 5 days I was there. -Room door closed at an angle where it looked like it was propped open. -They do not have free continental breakfast. It was $15 for the breakfast buffet. -Parking was an additional $5/night. Overall I think this Hilton location needs some work. Left at 3 stars due to the price I paid.