This place is getting at least a star only because of Dr. Lee's respectable bedside manner and willingness to listen. The good ends there. His staff, particularly Tasha, is an embarrassment to the customer service profession. Good doctors should avoid sub-par support like this if they truly care about their patients. There are so many talented and committed people out there begging for a chance to do good. It amazes me how people like Tasha get hired for work they absolutely hate doing and are clearly not qualified to do. This provider is in the business of helping people's lives better. My mother's case in Tasha's care was abusive, misleading, and harmful. Long story short, my mother physically suffered while Tasha lied through her teeth about helping her get the equipment she needed to get better. Tasha lied to us and also misled Dr. Lee about the progress she was making with procuring an breathing aid provider. She tortured my mom for two straight weeks of empty promises and guarantees that she submitted her request to the right provided. My mom has severe apnea and atrial fibrillation, so it was critical for us to get service. When pushed to speak to Dr. Lee, Tasha would blocked mom's calls. When we tried to connect with Dr. Lee through Keisha, the operator, she'd take over the call in an intimidating fashion. When you try to reason with her, she literally would step away from the phone, wait a whole minute in silence, and say, "are you done talking?" The only time I got through to Dr. Lee was when I told Tasha I had all our calls from Sep. 14th on record and will be sharing her manipulation on social media. Two weeks of trying to get to Dr. Lee and it took that to get Tasha to give the phone to him in less than 10 seconds. Tasha's lack of action or any due diligence caused harm to my ailing mother who was counting on Dr. Lee's promise and care. She is dismissive of our calls, took 2 weeks to submit paperwork that was critical to my mother's care, sent it to the WRONG provider, lied about that, too, and then had the nerve to shame my mother by saying, "you're not the only patient, you know. There are others waiting, too." After all this, we got her to get us connected to the proper equipment provider in less than 4 hours, which is evidence that it should not have taken that long to get it done. She just didn't do it and when she did the first time, she didn't even bother do it right. And oh -- when we were finally connected with the right equipment provider (all it takes was for her to find one that services CA residents and send a fax!), the provider had the wrong address for my mom. We were familiar enough with Tasha's lack of care for detail to make sure she didn't mess this up, too. Well, she did. Yep. This is the quality of administrative service you will get from Somerset, folks. So if you choose this provider, go in mindfully and I wish you the best of luck. read more

I have been going to Dr. Lee for the past few months and I have to say that I am more than satisfied with the care that I've received. Somerset Pulmonary Critical has very friendly staff and you feel welcomed when you first walk in. I've never had to wait that long to see the doctor even when I showed up late to my appointment. They are very accommodating and understand that sometimes people tune late. Dr. Lee is very professional and very knowledgeable about pulmonology. He is friendly and takes his time to explain what might be wrong with you and he presents a plan to address the issue as best as possible. He defiantly does not come off as one of those doctors that want to give you more and more meds and for that I respect him. Somerset Pulmonary Critical is a great doctors office and I highly recommend them. They will take care of you and make sure that they address whatever is wrong. read more

II would give this practice zero stars if it were an option. I had a problem breathing and another doctor in the practice, Dr. Lee was recommended. Unfortunately, he was not available but I was told that there was a cancellation for Dr. Soriano, so I took it. Time was of the essence because I was supposed to sing the next weekend at a music convention and needed to breathe properly. Dr. Soriano barely listened to my lungs and without delving deeply into my medical history, declared that I had asthma and prescribed 5 different medications. I felt better at my follow-up visit the following week but she insisted I take the horrible steroids and inhalers, which I decided to stop using. Without those inhalers and meds, my breathing returned to normal. A friend recommended an allergy and asthma specialist in Summit, which was much farther from my house, but I went. It was discovered that I never had asthma, but Asthmatic Bronchitis, which had temporarily given me asthma-like symptoms which have not returned in almost a month. This doctor told me to stop taking all medications and said they were completely unnecessary. He prescribed a nebulizer only when I get sick in the winter; I do not need the year-round treatment that Dr. Soriano claimed I needed. Not only did Dr. Soriano over-medicate me, her staff was extremely rude and also billed the wrong insurance company even though I gave clear instructions that a different insurance was to be used going forward, but not for that day's appointment. No worries, I will never go back to this practice (not even to another doctor in the practice), so insurance will not be an issue in the future. When three people told me that Dr. Soriano is terrible but two friends recommended the doctor in Summit, guess who I'll be using in the future? read more