I spent over $4,000 on a brand-new zero-turn mower from TERPSTRA'S. Two months later, the clutch…read morecompletely failed. I dropped the mower off for warranty service and also requested an oil change and blade sharpening. Nearly three weeks passed with absolutely no communication from the service department. No phone call, no update, no explanation. I had to call them to find out what was wrong with my own mower. When I finally spoke with Ron, the service manager, he was short, dismissive, and unwilling to answer my questions about why a major component would fail after only two months or whether I had any options for an exchange or refund. Then my husband called, and suddenly the mower was ready for pickup. The oil change and blade sharpening I requested were never done. The manager offered excuses instead of accountability, including telling me weekends "don't count" as part of the nearly three weeks they had my mower. I bought a brand-new mower because I have a large property and needed reliable equipment. Instead, I got a major mechanical failure after two months, weeks without my mower during peak mowing season, poor communication, and dismissive customer service. Spending over $4,000 apparently does not guarantee reliable equipment or basic customer service at TERPSTRA'S. I will take my business elsewhere and would not recommend their sales or service department.

I arrived at Terpstras after closing needing to purchase additives to service my lawn mower for end…read moreof the season. Dan was extremely knowledgeable and helpful I would highly recommend this business for all your lawn mower needs. I will always use this business!

This company did an amazing job on our carpets. After two other companies (who both charged more…read morethan Boyle's) failed to do an even decent job cleaning our carpets, I called Boyle's. Our 13+ year old off-white carpet looks almost new - and we had plenty of pet stains. I'm really impressed with this company. They are reasonably priced, do a great job and the men who cleaned our carpets were very nice and knowledgeable. A++

Been using Boyle's since we purchased our home in 2012. Fantastic Service above and beyond other…read moreservices we used at other locations. Kevin is a great guy, and gives you an honest appraisal, outstanding effort with corresponding reasonable price. If Yelp has a 10 star rating I would give them a ten. They earned it.

Doug from Northwest Indiana home inspection came out and inspected the house I am buying. He went…read morethrough the whole house. It took a few hours. He pointed out things to me as he went along. The report was very detailed. Several things he pointed out, he told me they were a concern but not immediately. But they would be fine for a few years. Other things he pointed needed attention right away. I would recommend this company to anyone needing a home inspection.

I had an inspection done for an older house I was purchasing. I felt confident after the inspector…read moreleft; however, after moving into my house, I soon discovered something major that was missed. When investigating the best way to remove tiles from my basement, I discovered my floor tiles could be asbestos. This was never mentioned by the inspector. In fact, he told us we should replace the flooring because it was cracking and damaged. I sent a sample out to a lab and my fears were confirmed. With a one year old daughter, this is not acceptable conditions to have in my house. Now I am stuck paying $3000 to have the asbestos removed because the floor tiles are in such bad shape. I contacted NWI Inspection Service and spoke with Dennis. He seemed to be apologetic, but mentioned that he cannot for sure say whether or not I was offered asbestos testing over the phone. I told him I was not, but regardless, an inspector should suspect asbestos floor tiles and suggest testing be done. This would've allowed me to negotiate a better price on the house. He agreed with me. After we hung up, I forwarded him the emails that were about scheduling the appointment to prove there was no mention of asbestos testing. I told him I believed he should pay for it and my family attorney believed he should as well. He responded claiming that this is not something a trained inspector would be able to notice by the naked eye except through a lab test, which I didn't ask for. He then copied the pre-agreement I signed where it states they are not responsible for testing or mentioning hazardous materials. As a business, I find this to be completely unacceptable. Are we supposed to ask about asbestos testing before we suspect asbestos in the house? Shouldn't the inspector tell us he suspects it? What is the point of an inspection if they won't point those things out? We relied upon NWI Home Inspection Service to make sure my house was safe for my family. If the inspector had told us he suspected asbestos, it would've been taken care of before we ever bought the house. If you see this company and need an inspection, I would advise you to move on. Besides the asbestos floor tile that was missed, two leaking hot water pipes were missed as well. This is very disappointing and very costly!

Great prices! Took care of the pet stains and odors! Will definitely call again. Also have used for…read morerug cleaning. Drop off and pick up was very easy.

I needed just the stairway in my condo cleaned. All of the carpet cleaning companies quoted a…read moreminimum of around $100, so I settled on MasterClean as their receptionist was friendly. When they arrived, they said it would only take few minutes. About 10 or 15 minutes later, they were done. When I inspected the stairway, it didn't look all that much different than before they started. Some, but not much. So I mentioned this to the employee and he responded "That's because the carpet is worn out." I knew it wasn't worn out, as it is good carpet, and not that old. Then I showed him an area I had cleaned myself with a retail product and pointed out how much cleaner that spot was. He then said, "Okay, I'll go over it again." A few minutes later he was done. When I looked at the stairs, it did look a bit better, so I paid him and he left. It wasn't until later that day that I realized he had only done half of the stairs the second time. Now I'm stuck with an unsatisfactory job, and will likely be calling another company to come back ad re-clean the carpet. What bothers me most about this job is how the employee could claim the carpet was worn out as an excuse for a poor job. Seems like a bad business practice to me.

To start Ken was very professional when I spoke with him over the phone about my requested service…read more Once I dropped my rider off it was just a couple of days when he phone stating that my requested service was completed and for a great price. It's been about a month and my rider is in great shape for the summer cutting season. Thanks Ken and his shop help, forgive me I forgot his name.

Ken was extremely nice and helped me load and unload my lawn mower . His turn around time on a…read moreholiday weekend was 2 days. I highly recommend his service.

I switched to Ace about 5 years ago after disappointments from other companies. I have an annual…read moreservice that Mike provides thoroughly and effectively at a very reasonable price. He is always prompt, communicative and takes time to ensure the best possible result. I highly recommend!

We used to pay for a service plan with Orkin and it was way over priced for what it was...product…read morewent down in quality and our service guy never listened to my concerns with spraying my windows. In my opinion, ditch Orkin and get your services done with Ace. Couldn't be happier with the service performed and price!

Tom did a great job on our carpets and our two couches!!!!They look great. I would highly…read morerecommend using him for your cleaning needs. He's professional and a very nice guy. You will not be disappointed!!

We have used A Thorough Cleaning for our home and our apartments for many years. Tom has done a…read morewonderful job cleaning the carpets. He gets stains out that we did not think would come out. He is alway polite and on time. We have referred Tom to our friends.

Good communication. Great job on the carpet. All stains were removed. Price was comparable to…read moreothers. I would recommend.

Their crew was courteous and professional. We had a lot of stains and issues in our church carpet…read moreand Tudor Services worked hard to make them look GREAT! Thanks, Tudor Cleaning and Restoration, we sure appreciate you.