Our stay at the JW Marriott Gold Coast was exceptional and exceeded expectations. As longtime…read moreMarriott members, this was one of our best experiences As soon as we arrived, the service was outstanding! Chanel at the front desk gave us such a warm and friendly welcome, and the butterfly pea drink was a fun, unique treat. The room was beautiful, clean, and comfortable, with an amazing view. Comfy beds, thick luxe towels, Nespresso machine, and the ice machine has crunch pebble ice!!! I love pebble ice! The pool area was the highlight. The tropical saltwater lagoon with small tropical blue fish was really cool, and the heated pool with a waterfall and waterslide was a huge hit with my husband. lol. The hospitality team made use feel so valued during our stay. The nightly turn down service w/ aromatherapy spray, chocolates, and a light cleaning is so nice to come back to at the end of our night. The complimentary WiFi for Marriott members is always a great perk. On our second day, when we logged on and we received a prompt asking about our stay so far, we asked a question and they certainly went above and beyond and delivered. Thanks so much to management/customer relations!! The entire hospitality team, including our kind housekeeper, Steven at the restaurant, the breakfast host/servers, and staff who delivered items up to our room, all provided such wonderful service. Everyone truly made it a memorable stay! **Ooh the breakfast buffet at the restaurant is delicious! From American breakfast such as pancakes, eggs, breakfast meats, made-to-order omelettes, cold meats and cheese,, Asian cuisines, pastries and a fresh juice bar station was outstanding! Don't pass it up! (Build your own omelette has crab meat options...mmmmm).

This hotel - despite the Cyclone - refused to work with a refund of any kind, including Bonvoy…read morepoints. Natalie provided less than adequate service and the overall experience was a 100K loss and rude service extended to us and our delegates. Even the Corporate office was NO help at all. Very disappointed and as we grow around the globe - the JW Marriott or any marriott will never be within consideration. A little good service would have gone a long way.

The hotel is nice and is freshly renovated. I only stayed 2 nights and didn't spend much time in…read morethe hotel, but I enjoyed the stay.

We had our buffets with Bazaar restaurant during our stay in Gold Coast. The food were not that…read moreamazing as it supposed to be, medium Angus was over cooked, pizza was a little bit burned lol dessert section covered a great variety, but then again, not so much tasty. Overall, don't think it deserve such price.

My favourite hotel in Australia. Great on-site dining, friendly and helpful staff, large rooms, the…read moreonly actual beachfront hotel on the Gold Coast - so much to like here. My go-to family holiday destination.

After visiting crowne plaza surfers paradise for the past 12 years at least twice a year, many…read morememories made with loved ones sadly passed my mother and I truly enjoy the hospitality we have received. We have just had a lovely 5 night stay, unfortunately the weather wasn't te best however, the best part of our stay,EVERY TIME, is seeing Barney, our favorite chef cooking breakfast knowing he fed my late sister Erin and my late father Barry may they R.I.P my mother and I continue the tradition of visiting this lovely place with the amazing buffet breakfast Thankyou Barney, not only for your breakfast cheffy skills but also for being a really lovely human! We look forward to our next stay, also I have really enjoyed the breakfast menu having slight changes everyday, I found myself looking forward to what was different about the menu each morning. Go crowne plaza breakfast

We stayed at the Crowne Plaza over New Years in room 1301. This cost us $2,400. When we arrived we…read morewere horrified to discover that the OCEAN VIEW ROOM we had booked on Expedia was in fact a MOTORWAY VIEW ROOM. All we listened to was motorbikes dragging along the strip all night. When we tried to move, management blew us off. Next, we discovered that our room had no electricity. Then no TV. Most calls to reception were ignored. The family in 1302 made so much noise they could have powered the entire building with their energy. I've been screwed before, but never this hard. As another unhappy guest said, "Welcome to the Inn of the Damned!"

The best Apt-Condo in the Gold Coast. The parking was complicated upon check-in, but that's not a…read morebig deal, nobody cares where your park. The condo's are big. We had a 2 bdrm 2 bathroom for 10 days while enjoying Australia, and we definitely intend on coming back. Right on the beach, with the best Cuban food, Mexican food, and Japanese food. The views are spectacular and the staff do their best to accommodate their guests. 5 stars. Perfect stay!

LOCATION, LOCATION, LOCATION!…read more We were sent an email prior to arriving stating there would be a parking area for check ins (that is non existent). We drove into the parking station and that's where the confusion begun. To park and make your way to the tower is not easy but we are on holidays so who cares #firstworldproblems The staff were friendly and helpful at reception. We have a two bedroom apartment with ocean views and WOW the apartment is beautiful. Huge rooms and bathrooms and big balconies to drink in the sights of the Gold Coast. Love this place!

On 10 November 2024, my husband and I stayed at Mercure Hotel, Carrara for a five night stay. The…read moreFront Desk Manager told us that the height restriction for underground car parking was 2.2m when in effect, it was 2m. This required my husband to reverse back up the driveway onto the busy road. We were directed to park our camper van on the street which required walking on the nature strip immediately outside the Hotel. . Monday 11 November 2024, I walked two steps on the nature strip and fell into a deep hole. Notified Front Desk Manager who immediately went to the CCTV cameras for verification and returned with an Incident Report form. She offered us zero assistance as my left foot was swelling fast and then I was informed that she was the First Aid Officer. A complaint was made and the following day the General Manager sat with my husband and I for breakfast. He was very open and honest with us and stated that he had reported the hole to Gold City Council but they needed to replace the concrete kerb guttering so the issue was ignored. I went to a Gold Coast doctor on the day of the incident who informed me that my left foot was badly bruised. Two and a half weeks later, a MRI was undertaken and I had fractured bones, torn tendons and mild plantar fasciitus. The MRI results were sent to the Mercure Hotel Manager who told me that he thought I was fine because I was walking on the foot! He could have put a barrier around the hole to prevent this incident but he failed me completely. Foot is not healing so may require surgery. Two x-rays, a MRI and an ultrasound.

My partner and I only stayed at the hotel for a night, so I can only really comment on the customer…read moreservice and the room provided, not on facilities such as the swimming pool or restaurant. The staff were friendly enough, the bedroom was modern and the water pressure was good. Free underground parking was also good, as many hotels on the Gold Coast charge for this. The TV however lacked Foxtel channels, and I was disappointed to see that room service ended at 10PM (according to the menu), when I was hungry a bit later on. Since filling out the hotels feedback survey, I have been told that the room should have had Foxtel, and that there was a limited 24/7 menu. They said that they would investigate, though offered no compensation. These complaints may be a bit trivial and wouldn't put me off recommending the hotel for a place to stay, though at the same time I will probably go somewhere a bit nicer next time, and would not recommend the hotel for a romantic weekend away.

The InterContinental is a delight to the eyes and the taste buds with fantastic staff…read more From the moment we arrived, driving through the beautiful gardens to an entrance fit for a king, we were greeted by genuinely happy, helpful, friendly faces, and with none of the 'forced' niceties we often seem to receive an upscale resort where you know they're just paid to smile and be attentive. Absolutely every staff member we encountered, from reception to concierge, valet and the restaurant at breakfast were in all honesty, as lovely as you could imagine. The InterContinental has truly world class service. The resort itself is huge, covers an expanse that could be considered its own suburb, and picturesque to say the least, but for those of us who have trouble walking any distance, you're only a phone call away from a friendly, happy staff member and his limo sized golf cart to take you wherever you need to go. And that includes a small local shopping precinct packed with shops and restaurants at the marina. The rooms are clean, well-appointed and reasonably fresh, with everything you need on hand for a nice relaxing stay, or just a phone call to concierge away. Sadly, we were only staying for one night while attending a party in nearby Paradise Point and did not get a chance to try the restaurant for dinner, which we've heard is quite superb. We were however, lucky enough to enjoy an incredible buffet breakfast with all the trimmings, including real barista made coffee (if you're a lover of coffee, this will mean the world to you) and a lovely omelette made to my personal choice by the skilled chef attending. I have to say, this one night getaway has left us with a very favourable memory and now, we just need an excuse to come back. Very highly recommended.

I really loved this resort. I went there for a work event last week. It had a lovely peaceful …read more feel to it. The rooms were nice and large and I was fortunate enough to have one with a nice view of the water. The business facility was fairly nice. The food at the event was good. Service was excellent. The most fun was riding around the resort in the golf carts. The bell staff was absolutely outstanding. The resort is accompanied with a golf course and with what we would call in the US condos. The property also includes a shoppping village which looked quite nice. I would love to visit again on vacation to really get the full enjoyment out of such a lovely resort.

Comfortable beach stay This is a very spacious and…read morecomfortable apartment in a good location near the beach. It's 15 minute walk to the restaurants at Coolangatta and a 30 minute walk to Tweed Heads. Our one bedroom apartment had a super comfortable bed, compact bathroom, fully equipped kitchen (with small washing machine & dryer) and 2 lounge areas (one with with a flat screen TV). There was also a well maintained BBQ and pool area in the apartment complex and a secure underground car park. This is a good budget friendly option for a Gold Coast beach stay!