Excellent experience. Quick and seamless. Dr. Kim was thorough and oh so nice to work with.

Very pleasant and informative appointment. Friendly staff and Doctor was professional and explained each test and results. Very convenient in Costco. read more

I was told I would receive a call back a week after my appointment to finalise my new contact lens RX. I never did so I went ahead and tried to order them via 1-800-Contacts but it's a new RX so they would need to contact my optometrist to verify. I called them today to ask for my RX to be emailed to me and I never got a call back and they said I would have gotten a call back either today or tomorrow, which would have made it a week and a half not a week after my initial appointment. Also, the receptionist should try to pay attention more so that patients don't need to repeat their questions and my name is common, there was no reason to have pronounced as badly as she did. Unprofessional. However, poor receptionist aside I would recommend this location for excellent health care and patient-doctor interaction. read more

Such great service, and they've done a great job ensuring safety during Covid times. Sanitation of all equipment throughout the process, and kind service. read more

I felt their check-in process was swift & efficient. My exam was also quick & easy (little waiting).

Wouldn't recommend to anyone. Don't go for anything else than if you need checkup for glasses. I went for a medical checkup, and the did not have equipment to remove eyelashes that were poking the inside of my eye. Doctor spent 10+ mins looking for them, told me he couldn't find them, and asked if I want to reschedule. He gave me a bottle of fake tears to call it even, and they still charged me 75 bucks for the medical checkup, when they didn't have a pair of tweezers to pull out eyelashes. Not going back! read more

Went into this Costco optical care because I lost my glasses on the streets of Seattle and was not having a good week. I made an appointment with SODO Vision Care the next day (I was able to get in the same day I called!) and went in during my lunch hour. I was well received and the office was clean. What made this one stand out was Dr. Vo and his team's honesty and communication. They spelled out every cost that would be applied and took good care of me. I had to pay out of pocket due because the clinic did not take my insurance. However, what really impressed me was I submitted a reimbursement form to their office to file a out-of-network claim with my insurance, and I heard back the next day with the form completely filled out! So thank you, thank you - for your outstanding customer service! I'll be here more often :) read more

Dr. Vo was awesome! I've been here twice so far and I will continue to go back for his optical care. Everything he does and says is very straightforward. You will be pleased if you decide to go to him for an eye appointment! The reception on the other hand could definitely be a bit more polite! I received a call last week that my prescription was ready and was told that she would email it to me same day and also take it over to Costco optical for me! I said thank you so much and waited for the email. I went to Costco optical after work and made sure to stop by the optical to order my contacts. The optical department searched through everything and couldn't find record of it, nor could I find record of it in my inbox. (They told me I could order contacts over the phone, but that they wouldn't take my insurance over the phone - so kind of an inconvenience)! I ended up calling this morning to finally get my prescription and the girl was really rude and hung up the phone after she figured I was a bit displeased - No goodbye or anything, just a straight hang up. As someone who has worked in customer service, I know for a fact that my manager WOULD NOT be pleased if I hung up after somebody wanted to know why we messed up what we said we would do. Overall, Sodo Vision Care is a great experience at times, but could also be improved! read more

Dr. Kim was very nice, thorough and informative. I was in and out within a half an hour. I will definitely be back and tell my family and friends. read more

The whole team is thoughtful, courteous and competent. I got in quickly. Their Covid safety precautions were stellar. The doctor kindly answered all of my questions. The receptionist went above and beyond to find old prescriptions and round up all the insurance info I needed. Would definitely recommend these folks! read more

Professional staff all the way through, efficient and thorough exam. No negatives here. All positive.

We have had a terrible experience with these guys. Not at all the kind of experience you expect from Costco. There's another poster who seems to have had an identical experience. They seem to be understaffed all the time; we had an apt at 11 am and were finally seen about 45 minutes. We initially just wanted to get glasses but they upsold us to getting an RX for contacts as well, which we did. At no point did they let us know in advance, that they would not release the RX for the contacts (which they of course took payment on right away) unless we come in and "practice" putting on contacts and "pass" their test. They ask us to come back later to be shown how to put in the contacts, of course they didn't tell us this before. However, we went ahead and did so, spending another day at Costco. Then they said my son didn't pass the test and we would have to come in again, even after explaining to them that I've worn contacts for over 4 decades and can show my son how to get daily contacts in and out. They have stood firm, and REFUSED to release an RX that we have paid for. Bottom line is this, even though we have bought 2 RXs and 2 overpriced pair of glasses from them already, they want to force us to buy contacts through them, probably for 4-5 times what we can get identical contacts from on the Internet. My son has started school this week and still does not have the contacts he needs to play sports etc. Because these guys want to make even more money off us. I don't think so. As the other poster mentioned, they are very disrespectful of your time and expect that you can come in multiple times because your time isn't important. And they want to hold your RX hostage. Please stay away. read more

My usual eye doctor could not see me until February so I decided to try this Costco related service. Dr. Long and staff were quick and efficient. I was out in no time and walked out and ordered my new glasses. I saved money and a lot of time and felt my exam was very professional. Good job SODO !! read more

I was visiting Seattle area for a weekend getaway and i had accidentally broken my glasses for leaving them in my bag without a case. Yes I know that was my mistake. I searched up various locations and SoDo vision was able to provide a very quick appointment and resolution for my glasses. They set me up to come in the afternoon (I was looking around all morning) and did a quick questionnaire. Dr. Vo assisted with me getting my glasses fixed and what a guy he was. He was very nice and generous for taking the time to help me fix my glasses on short notice. I would definitely come back if I ever needed to come back! Thank you Dr. Vo and SoDo vision for taking care of me! read more

I saw Dr Tran today and had a wonderful experience. The office is small but very conveniently located inside of the Costco on 4th Ave. The staff was polite and efficient. They greeted me immediately and got me in to see the doctor very quickly. I felt very well taken care of and enjoyed having everything explained thoroughly and clearly to me. Thanks so much for the efficient and professional service! read more

I took my elderly mother here to get a new prescription for eye glasses. My mother is hard of hearing so following what someone is saying is sometimes harder when people don't take the time to speak a little slower. The optometrist there was very impatient and rude. There seemed to be something wrong where the machine they used made it harder to see the chart even using her current prescription settings. She could read the chart better without the machine they used. Rather than trying to figure out the problem the guy basically gave up and did nothing for her even though she couldn't read well with her current pair of glasses. He basically told us we were out of luck and gave her the same prescription she had from 2 years ago. She was pretty much in tears after the appointment. I'm never using this place again. Terrible service. I will pay for someone else to give her a proper exam because this guy was obviously totally unprofessional and took advantage of her and the insurance money. The service at the Tukwila Costco with Dr.K. Louie is much better. He takes the time to listen to his patients and get things right. I will be going back to him next time. read more

This was my first time going to any eye doctor ever. Dr Vo was great. He was kind, patient and very easy to talk to. The staff was great, and the entire experience was great. The prices were reasonable and the service was exceptional. I will definitely go back to this Costco Eye Clinic for my future optical needs. Thank you SODO Vision Care. read more

This review is not a comment on the doctors (whom I didn't see and can't comment on) but the inflexibility and lack of empathy from the front desk staff. I arrived 2 minutes after what their policy allows (a policy they never informed me about on the phone and upon checking didn't send to me because they recorded a wrong email address) and the staff wouldn't let me see the doctor. When I asked whether they could do anything to help because I was just 2 minutes off schedule and I would be out of town for the next few weeks, the lady refused and blamed me for "the lack of common sense" to give them a call while running late. To be honest, I am a reasonable person and usually try to arrive at my appointments early, but unexpected things happen to all of us once in a while. I wouldn't have written this review if the staff 1) acknowledged that it's a miss on their part for not informing me of their policy, and 2) explained to me why I can't see the doctor even if there are still 20 minutes left for my appointment, and why she couldn't accommodate even if I was just 2 minutes off schedule. Since she refused to explain, the only reason I can think of is that they overbook customers and therefore couldn't allow any flexibility. Again, I can't comment on the doctors service (maybe they are great), but if you would like to be treated with understanding, empathy and flexibility, I would not recommend going there based on experience. read more

VERY efficient. Great communications. Dr Tran was terrific. I would recommend this provider without reservations.

These guys are terrible, I've called multiple times to schedule an appointment but they haven't gotten back to me a single time. The recording on their voicemail promises a response in 24 hours, but that is obviously not the case. I'm a previous customer here too, and the first time I went they got my prescription wrong and messed up my contacts. Honestly incredible that these guys do business like this; not recommended. read more

This was my first visit with SODO Vision Care at the 4th Ave. S. Costco location. I had been a patient for many years at another optician's office but with changes in my medical insurance, I had to find another optician who would accept my new Medicare Advantage insurance. I had heard good things about Costco and was very pleased with the efficient service provided. I paid an extra $30 to have my retina scanned without dilation which was optional. Some tests were done by an assistant before seeing the optician who was able to provide a prescription for glasses with an efficient exam of his own. While the Costco optical department did not have totally rimless glasses (my go-to "frame" for many years), they were able to provide some choices with very flexible frames as an alternative. We'll see if they hold up to my hard wearing habits but for now, I'm very happy with my new optician and optical services at SODO Vision Care and Costco. read more

Given these two business are intermingled I combined the reviews together. Here is the copy from the Costco Vision/ SODO Vision Care review; Wow, a lot of negatives here. Can't say that I have experienced the same. We are a family of four-2 adults, 2 kids. We source all of contacts here (Costco Optical) and have never had a problem. Yes, we have to wait our turn for service and every transaction we have had has been pleasant and professional with suggestions and advice that has been great. Really, never had a problem. For the new SODO Vision Care / Optical office, Dr. Conrad has retired-Thank you for the years of awesome service, the new team has been excellent. I showed up on time and barely had time to sit to wait and was called on to start testing for my checkup. On time as scheduled, what could be better?  After testing outside I went inside to sit and have the eye test done and measured for a new prescription for both contacts and glasses. Interestingly, I did not have a previous prescription for astigmatism contacts and was offered several options from my old prescription, the new astigmatism prescription and new prescription to try out for a trial period of a week, so about two to three days with each. I have returned and decided the astigmatism lenses would not work and received more samples for my new prescription and my old one for final trial testing. I go in next week to decide which ones I will be wearing moving forward. The process has been thorough and extremely easy with the knowledge that my priorities are what matters most to them. So all that said, I have nothing but two big thumbs up for Dr. Tran and the new crew at SODO Vision Care at the Costco Seattle 4th Ave S location and the Costco Optical Team overall and would go back again and again. read more

I'm not always easy to fit with new contacts. Usually I'll have to try several trial lenses before they work. The first prescription for contacts and glasses worked. Thank you Sodo Vision Care and Dr Long. read more

This is the best vision care, period. Speedy, friendly, and accurate. Great staff and amazing doctor in Dr. Leigh Kim. Highly recommend!

I choose SODO Vision Care over other optometrists covered by my insurance because they offer the Optomap Retinal scan for an additional $35. It is also very convenient that they are open on Saturdays. I had filled out the paperwork online so when I arrived for my appointment I was immediately helped. Everyone was very friendly and explained what the different tests were for. It felt like something about their setup or equipment made it easier to tell the differences from the prescriptions they are swapping in and out while you are look at the eye chart; I feel like previously I have a hard detecting the differences but this time the differences were instantly pretty apparent to me for most of them. I have a very mild prescription, no issues I was concerned about (Dr Long started and ending the appointment by asking if there were any concerns I wanted to address) and my prescription hadn't changed from the last time I had my eyes checked so I was in and out in half an hour. I don't have a Costco membership but I just told the greeter why I was there and she pointed me to the office without an issue. read more

I saw Dr Vo today - he was very helpful in working towards finding solutions for my vision issues. His tests felt thorough, he explained my options and offered me solutions to explore. His attitude was friendly and personable. I scheduled my eye appointment online and was able to get in very quickly. Everything went very smoothly in the front office. I recommend SODO Vision Care. read more

Dr. Tram and Dr. Vo were amazing! They managed to fit me in as a "walk in" and accommodated me in a busy setting. I would 100% recommend this place especially as it is so convenient to Costco. It gets busy so they can't always be super responsive to phone calls but they make the effort to see walk ins and are super responsive via email. They even emailed a Rx to me after I moved. read more

I Saw Dr Tran and he was awesome. I have found my new optometrist.

Great experience start to finish. People in the office were pleasant and efficient, and the doctor was thorough, answered every one of my many questions, and gave me helpful options to help me make the right decision in terms of new contacts and glasses. Price was in line with other 'discount' options (Target, Walmart) and far below a local optometrist quote. read more

Excellent. Quality, affordable vision health services. I got a complete, thorough eye exam, and it was less than $150. I loved too, that they texted me me appointment reminder with a simple 'y' or 'n' reply to confirm or cancel. I will absolutely be back and recommend to friends. read more

I went here to get contacts. They were understaffed at the time and wanted me to come back later to be shown how to put in my contacts, of course they didn't tell me this before I had come in. I had taken time off work to come in and had travel plans coming up so I could not come in again. I had to complain for them to have someone show me how to put contact in. It was a terrible experience. Essentially they are very disrespectful of your time and expect that you can come in multiple times because your time isn't important. So displeased I transferred my information to the Shoreline Costco Optician. read more

With a prebooked appointment, this eye exam was professional, courteous, and quick. Bonus is Costco optical just 10 feet away!

Speedy, complete, gracious, and friendly service is the best description Dr. Reddick's approach to my exam today. He allayed a lot of undounfed conerns I had from erroneous advice that I had been given in the past. And he gave me clear and vivid marching orders that should be simple to follow and implement. read more

Helpful and friendly staff. My appointment was as scheduled. Price was reasonable for a glasses and contacts exam.

It was my first visit today, and Dr. Vo took excellent care of my eyes, better than any I have ever experienced before, even from a very renowned MDs. I scheduled in person while at Costco, and was able to get an appointment in less than in a week. The office staff were very nice and accommodating. The office is equipped with the latest modern optometry equipment, and I had pictures of my retina taken almost instantly at a fraction of what it would cost anywhere else. Dr. Vo discussed my results showing them to me, and he was right on in determining and discussing issues that were present. He even was able to determine that I may have issues with high cholesterol - something that another Ophthalmologist MD also told me a while ago, and that proved to be true! Dr. Vo has my full confidence and highest appreciation! I will be back for another annual checkup. Thank you all again! read more