Social Security Administration San Fransisco California off of Valencia street. I had normally checked in to this SSA location just as self only using my own personal transporation to get to and from areas of San Jose while traveling. Updating social security administration office information since there had been severe communication errors of my surrounding areas. On site security guard post had been very respectful caring and attentive to procedure of serving. Staff of customer service associates at desk had been well spoken as I had communicated in using primary language of English. Regardless of location where you would submit your information it will still get routed to the SSA office closest to your home residential office. I have not made any recommendations of this SSA office. But, I love this SSA office location. Nearby amenities and eateries in area of a walkable distance. I Christina have not been part take of the hiring sourcing of the on site security guards companies listed as (RPA, First Shield, Gensis, PAL American) of The Woods Appartment San Jose,CA of being on any type of contract, payroll, work schedule, prior or current work assignments of these listed security companies. As while being listed as residence or while being on site for any reasoning that any type of security services would be directly requested for communities asked for directly only. As those whom had been able to have accessible entry of location of private residence space in between June 2023-June 2025 that I have not had any type of activity participation of, and do not authorized of any type of services displayed of location as this had not been services per my home residence space directly requested of myself. -Christina (Updated on 6/3/2025) read more

I was surprised to see the other reviews because I experienced great and fast service here. I came in person with my documents for a name change appointment and was done in under 10 minutes. I filled out the application online and was able to make an appointment at this location the same week. Upon arrival, I checked in using the link they emailed and got screened by a security guard who let me inside. I was immediately called up to a window and the process was quick and easy. Everyone was nice. If you aren't able to make an appointment, I read that they are busiest in the beginning of the month and earlier in the morning. I arrived around opening time on a Friday near the end of the month and there were around 10 people in the waiting room who I assume didn't have appointments. The biggest challenge here was finding parking. I was able to find a spot in the surrounding residential neighborhood but it took time to search. read more

Only gave one star because I had to I would rate negative zero The employees at this office are very rude, numbers are skipped over without any explanations when you ask hats going on the employees are rude and sometimes don't even answer you this is poor customer service and flat out bias negative behaviors coming from employees treating people like their dirt especially black peoples leadership here does nothing this place continues to show racial bias regarding black people the most rude employees are the Asian woman at window 5 and the white man at window 1 read more

Social Security Administration - RUDE AND BIAS AGAINST BLACK PEOPLE AND TRANSITS - Social Security Law Near Me - San Francisco, California

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Courteous, kind, and efficient from beginning to end. When I showed up missing a piece of documentation I thought I had with me, staff helped me schedule another appointment on the closest available date. Ultimately, I finished my business on the return trip: different staff member but same kind and orderly treatment. The online scheduling, reminder, and check-in system was also smooth and helpful. I received my follow up records in the mail less than a week later. Thank you for your service! read more

Wanted to change my tax withholdings from my social security checks. Printed and complete the Form W-4V. Went online looked up the closest Social Security office. Arrived at 1098 Valencia Street office to discover they had moved in December. The new address 3401 16th Street was posted on the door. Maybe they will update their website one day. At the least, do not list the hours opened from 9am-4pm at a closed location would be nice. After arriving at the new location 3401 16th street, taking a number and waiting, I was told I had to make an appointment to change my tax withholding, and the next available appointment isn't until March 19th. Today is January 31st and I have wait until March 19th to submit a tax withholding form. read more

Well what can I say, you're either Beetlejuice or you're out within 15 minutes. They opened up at 9. I was out within 15 minutes. They actually opened up I think 15 minutes earlier because there was a line. There's a worker that asks you what you need, will give you a number, and you will go sit down then wait till they call you. Thanks for Reading. ~Liz~ :) read more

Social Security Administration - Noo guns allowed!! - Social Security Law Near Me - San Francisco, California

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I keep calling the number for this specific location. I'm always put on a long hold. It rings for a little bit when I think an agent will get to the phone, but then I automatically get hung up on. I have questions on some paperwork that really need to be answered. I've contacted SS's main line and they can't do anything for me. What the heck am I supposed to do?! read more

I went here on Tuesday afternoon. You can take Bart and get out at 24 Mission. Walk 2 Blocks. You are here. The door is locked. The security will open the door for you. You will get the number but they will call you number in a few minutes to check in. Then you need to wait for hours to call your name so you can talk about issues. The room is small but you will get your seat. Just patience you can get your thing done. You were told the waiting hours is 3 hours but I think it is shorter than that. read more

I applied for my retirment in August 2023, and as of now January 2024 have no idea where I stand. they told me 15 days and till now no news. Called 3 times they said they don't know why, went to the office 3 times and waited 3 hours, they took my name and phone number and said someone will call, this was in December 2023, but no one called. went again just to ask where is my social security payment, they said I have to wait in line after 4 hours in line, I had to leave because no one could help me. I am going to contact Chanel 7 Michael Finney and see if he can help. read more

I helped my mother go to the social security office to handle the social security number. We made an appointment three times, and no one helped us handle it three times. Moreover, the attitude of their staff was very poor!!!! read more

I called as soon as they opened bc I wanted to get an appointment and I couldn't do it online. After 18 minutes someone answered the phone and I told her how I wanted to get a n appointment and she said ," you have to mail in all you stuff." I said , "I can't just go in person?" She said ,"No" and hung up the phone! I still had more questions to ask and she really hung up on the phone on me. Rude ass fucking people. She's was only 18 minutes in her shift I hope someone happens to her for being a bitch. read more

Yesterday I took my mom for an appointment interview at the Valencia location. The social worker's name was Rodriguez. He had a very unprofessional attitude and acted with little to no dignity and respect. His unfair treatment and obvious lack of care towards his work and customer satisfaction is unacceptable. He questioned my presence in a very indignant manner and upon my answer he told me I don't have to be here if I don't need to. He refused to help me, telling me to go home with business still being unfinished. I had to ask a supervisor, Chan, to finally help me. He acted very ignorantly both times I encountered him, as aforementioned so, he should be heavily reprimanded. I do hope the supervisor or manager will give him at least a counseling notice so he will be aware of his offense. -Bryan M. read more

The one thing I hate more than anything else is waiting in line. If there isn't a roller coaster on the other end of the line, I lose patience and every second ticks by slowly. Instead I arrived at the Social Security office on my lunch break to get a new card. I asked the Security Guard, he pointed me towards the number machine, hit the kiosk and pressed the blue button. Out spits a number and it was NEXT. I was in and out in less than 12 minutes, so I had time to hit up Lucca across the street for a sandwich and some Italian groceries. I was avoiding having to come in and reapply for a card, but now I am happy I took care of it. Getting stuff done. read more

10:00 p.m. Tuesday night. The Social Security Administration Building. This is where it is at. The building has been closed for hours. It is a clear evening. I am standing in front of Lucca Ravioli, across the street. I am staring at the building and I am mesmerized. It is not the faux colonial architecture that lures me into rapture. It is the man playing his blue guitar on its main stairs. He must be sixty years old, and his greying hair is as frizzled and frazzled as Gene Simmons. I walk by him and study his face. The dead of night, he wears dark shades. He is CBGB cool. He is a dead ringer for David Johannsen. You know, the guy from the New York Dolls. I do a long circle and wind back to to Lucca. Front row seats. The singer is whistling, some tune I vaguely recognize, but not quite. He barks out some words. Something about Donald Trump and Donald Duck. He snarls, "it's the capitalists that are doing it, I'm telling you. When doomsday comes, what are the Donalds going to say?" I have no idea what the Donalds will say. Two couples walk by. They look like they are from Marin. Jeans and blue sports jackets. Black cocktail dresses. They walk by this guy, David Johannsen's doppelganger. He growls something I can't quite hear. CIA, FBI? The couples quicken their pace, and stare at the ground in awkward unison. I'm sure it is some thrill of excitement, the vaguest touch of danger. You can straight up hear the conversations whispering back from the future. "Dinner in the Mission on a Tuesday night. We walked by some crazy singer. He snarled at us. Actually snarled at us. I love the Bay Area." Those Marin phonies make me ill. The out of tune guitar. The ramble somewhere between Light My Fire and Amazing Grace. The addarall jig. Those Marin twats don't deserve it, not any of it. They don't get it. It's just an anecdote to them. There is a gray cloud in the sky. There is a sudden wind, and leaves blow up twenty-second street. There is a mist in the air. 10:00 p.m. Tuesday night. The Social Security Administration Buidling. This is where it is at. read more

My parents's appointment scheduled for 9:45am. You know - they came earlier :) Now is 11:40am and we are still waiting to be called. I'll file a formal complaint soon. read more

Social Security Administration - Social Security Law Near Me - San Francisco, California

I am 9 month pregnant and asked if there was a special line. " It's more a first come first served thing " you know... So we were just waiting in line in the sun standing up in the heat with elderly and some disabled people. So unacceptable but so not surprising of this country where everyone only cares about themselves. read more

As someone who works in government and deals with the public every day, these people are animals. This is what's wrong with hiring practices in the US, in this case, with the Social Security Administration in San Francisco. They hire venomous savages like this. What do I mean? Attitudes, Belligerence, Impatience, Antagonism, etc. AND WHAT'S DISTURBING IS THESE ARE CANNIBALS WHO HAVE CONTACT WITH SOCIETY'S MOST VULNERABLE POPULATION! Even before Ms. Xu interacted, I knew there was going to be problems. She had both an attitude and was clearly impatient as she announced my name on the intercom (I was actually standing in front of the door for like 10-15 seconds waiting for her to come out as she said, "this is the last time I'm going to call your name"). We sit down and start going through the details. She tells me they attempted and failed to contact my mom (who's my payee). I enlightened her that my mom actually went down there, in-person, and after all of that, they sent her back telling her that I needed to go in person. She didn't even get the chance to see anyone in the back. Throughout our sit-down, she has this attitude and belligerence and impatience about her, complete nasty and negative energy sucking life forces in her vicinity. She tells me she doesn't have paystubs from my previous work in 2017 on record. I told her multiple times I brought it in: 1) I remember having the pay stubs and bringing it in and 2) If I didn't bring it in, how was I approved for SSI in the first place? No government department or branch or level of government would allow or authorize services or payment without the individual providing sufficient proof (as evidenced by the b.s. they were putting me through). She also keeps repeating this sentiment about how she's working on my behalf, as though she's doing me a favor. These people are so detached from reality and humanity, they've lost it. What made matters worse was there was a primate who interjected in our discussion. I don't know if he spoke Spanish or some other language, but he had a thick accent. Initially, I thought he was a client because he was with one of the caseworkers. Xu and I were still conversing and I tell her, "you get respect when you give respect" and when I said that to her, this neanderthal got in my face as I was sitting down, repeatedly barking unintelligible noises. I consistently tell him to mind his business (in the back of my mind still thinking this guy is a client). He tells me to get out. When he tells me this, I'm thinking this guy is now either a coworker or her supervisor (which means he should still be punished for not handling things more professionally and objectively).That's when I demand his name and his supervisor multiple times (he hides and conceals his identity like a coward because people like this who abuse the public with no consequences don't want to be held accountable for their actions). He barks loud in an attempt to drown me out for pressing him for his name and supervisor. He eventually calls security. I gather my things as I tell her (Xu) that I want a new caseworker. Security then escorted me out. As I walk out, I still demand his name and his supervisor. He's then quiet as a mouse hiding behind the cubicles staring at me. I then say something to the effect of he's going to be held accountable, that people are going to know (with Yelp in mind). Then, he does what most offenders and guilty savages do: play the victim. How does he play the victim? He plays the victim by saying, "is that a threat?" in a pathetic attempt to deflect the injustice he committed and the heat he garnered as a result of him and his barbaric behaviors and acts. I am definitely going to file a report on him. Neither him nor her are fit nor deserve the positions they have in working for any government agency or any public servant position. read more

So, this Social Security Administration (SSA) Office is really disorganized & not properly structured. I got mixed communications that I needed to get my SSA financial tasks completed within 1 year from the last time I came to the office last May 2018. And when I came back today (3/22/19), the SSA window employee said they're not sure what this SSA rep. was telling me. Anyway, they put me in line to see a SSA employee but I had no idea they already called me too. I thought it was going to be like when I went to the SSA in 2018, but it was different this year. They didn't call me to go to the back room (like again back in 2018), but it was actually just a call over the speaker in the main room to just talk to a normal SSA rep. this time. They didn't clear this up with me & there was really no explanation of what I was supposed to do initially at all. The SSA employee I finally spoke to said there was nothing in their SSA system that said I needed to do something by this year. And, she gave me the phone number of the person I spoke to last year for me to get clarification of what he asked me to do (he wasn't in the SSA office today...whoops). SSA system is still a little funky, messy, & disorganized, but what I'm going to do? It took practically all day to somewhat clean this all up, but at least I got my answers somewhat addressed! It "sorta" worked. read more

PLEASE TAKE THIS RATING VERY SERIOUSE. This office is one of the Social Security offices that is very very bad, the staff of this location are not helpfull on top f them being nice or just normal they are very rude and not friendly I dont know if the Social Security trained them ty be rude whi cares nothing they can do becasue they need our help, it is so sad that everyone in this office are all together in being so rude and will not help you to satisfy your needs, please if your business can wait just take an extra 10 minutes and go to the dowtown location much better better staff and very well trained, i think its all up to the manage of the office if the manager is well mannared and well trained i am so sure the employees will be trained exactly like she wnts them to be, i was suffering and going with pain in my body after an accident and triewd to go ask for help becase they missed my payment,no one helped me our becaseu they dint ub=nderstand what was going on with my case i told them several ties to read the notes in the account but not carreds or give af))))) i willmakesure that i wil go there at all i hate this location all the staff AND ALL THE FAKE AND CISS A00 MANAGERS read more

This place sucks!!!! my daughter has been trying since Feb. 28, 2022 to get her baby's social security card. she said the lady in there is very rude and hateful. You have to make and appointment and then sit in your car for them to call you. people are so freaking lazy, this is ridiculous. Need to open back up and do there freaking jobs. read more

I know its a little surprising but I had a really good experience with this office. Lorena was very knowledgeable about the Windfall Act and gave me such great advice. Absolutely 5 stars. read more

under this convid-19, i sent in my application for medicare part b in begin of august. They did an excellent job to process my application less than three weeks. i expected longer than one month. i am very appreciate their help. read more

This was my first and only experience with a SSA office. I went early in the morning today because I thought it was going to be a quick experience. No. It's like the DMV. You pick a number, and then they call you up to the front about 5 minutes later. That's the fast part. Then they make you sit back down. And then you wait. This is the longest part. HOWEVER, once you get to the front again, the staff is very friendly and helpful. They get you in and out quickly with no bullshit. 4 stars for the staff! read more

Waiting. Waiting. Waiting. Get a number and wait. Prepare to wait for 1-4 hours. One day I went in the afternoon and waited for an hour and left. Today I went at 9am when they opened and waited 90 mins. Just needed a replacement card for our daughter! The people were nice enough, but this place needs a system that tells you approximately how long you'll wait, and a better way to make an appt. You can make an appt on the phone but the first one they offered me was 8 weeks out. If you don't have time to wait, make an appt. Let's hope the new government modernizes this system so you can do most of the things you want to do online! read more

First, they lost the passport I mailed to them. Then, I had to go in and wait in line. Then, a lady at the counter passed out on the floor and security had to call an ambulance. Then, their computer system went down and they stopped working. Then, they told me that I had to go get a replacement passport and come back for another appointment. read more

I came here for a name change and the experience was completely impressive and quick. I walked in with my court document and ID and filled out the form for a new card. They called my number before I had even finished filling out the form. I was in there for about 10 minutes. I went in on a Thursday at 10am. (I am sure if I went for something other than something kind of out of the ordinary such as a name change, perhaps the wait would be longer...) read more

Had to go to "social" and used the Valencia location to provide identity docs (birth certificate,passport etc.). At this office you get the feeling you are out on the street due to the "tough" crowd, there were ,at least, two near fights and I was glad things settled down. I was clearing up some issues to file my retirement. I was asked to bring I.D docs to complete my claim. It seems that they now do not recognize me. They had no problem taking my SSN tax for over 40years, they sure knew me then. Now it is my turn to get paid and they do not know me. I was rather naive thinking that since I have been receiving annual statements showing the amount of my paid taxes and what I would get upon retirement and if there was issue with mySSN or I.D this might be a good time to advise me that there could be an issue that needed clarification, please do not wait over 40 years and tell me when I am ready to retire. The lady who assisted me was very pleasant and the best news I was in and out in one hour. Went Tuesday at 9:00am and left by 10:00. Used the parking lot at the old EL Capitan theater on Mission ($15.00) and walked two blocks to the social, got in line in at 9:00 and out by 10:00. This is one of the places you cannot avoid much like the DMV or the IRS. Best case scenario would be that I never have to come here again and I will get paid the rest of my life. Worst case is more paper chase. the system is not perfect but what else is when they have to deal with millions of people. Do not delay taking care of biz, get it out of the way. I am glad I did and a big up to the kind Asian lady who assisted me, I very much appreciate your smile. read more

Social Security office is not as bad as the DMV, in fact, it was not bad at all. It was clean and while seating is limited, it was a relatively brief wait for us. Upon arrival you must get a number at the electronic kiosk, it helps to first find what documents are required for your specific transaction. You can go online make an appointment, look up, print out and fill out forms before you go to the SS office. This may save time or the trip all together. There are enough video cameras at every angle; security guards, that may me wonder what they expect from the clients. Oh well! There street parking that can be challenging. read more

I nearly went out of my way to go to the SSA office on Kearny but decided to try this place out anyway (partly because I wanted to go pick up pizza materials at Lucca's across the street). I'm glad I came here! I needed to change my name after my wedding last month, and I was in and out in less than 15 minutes. Not sure if other peoples' negative experiences were for more complex matters, but when I went in at 10 am on a Friday, I found service quick and friendly. I'd come here again to take care of any other SSA business. read more

Had to replace SSN card- didn't have an appointment. Walked in and got served within 22 mins of getting a number -pretty good. Clean waiting room, bathrooms. One guy was giving a young, Asian clerk a hard time by calling her "Princess," which I'm pretty sure wasn't her name. My clerk was fine until she asked me to look over the form and tell her what was wrong. Most people correct what's wrong on the printout and then explain- the red headed biatch at window 2 got really rude and said "All I asked you to do was tell me what was wrong on the form, not fix it." It was a correction of the city I was born in "x hills," not "x hill" which is negligible. Don't fall for the internet scam of $20 for an expedited SSN card. It's free (up to 3 a year, no more than 10 lifetime). Takes 2 weeks. You can pre-print out a form before you get there. read more

Went on Tuesday to change my name on my social security card. Arrived at 8:50 am and there was a line of about 25 people in front of me. Upon opening their doors, the line moved steadily while everyone signed in and was given a number. Waited about 1 hour and 15 mins, when i got to the window the actual name change process took about 5 minutes. The lady behind the window was pleasant and efficient. I made sure I found 2 hour parking and took a good book to read while I waited. Process wasn't as bad as I thought it would be. read more

Fix your intercom/waiting line system folks! With a room full of people talking and waiting, it is very difficult to discern numbers being called. Also, when you leave your doors open to outside traffic noise, it creates a stressful environment. Some of the staff are rather curt and matter of fact. I wish there were a human customer service element to this place. read more

Receptionist (window 5 Nov 16) don't even ask why you are there. All they do is ask you to wait for a minute which turns out into 3 hrs. When I got called, the gentleman at window 1 informed me they don't deal with the issue I'm there for after wasting my whole day. I really hope the proper measures will be taken regarding the checking in process. 2 because I loved the security guys But the receptionist should be fired since her efficiency is at 0 read more

When you walk in you take a number and wait to be called. This process goes fairly quickly. They will ask you what you need and take a sit. This is when the nightmare begins. You will be waiting hours to be called. Bring something to occupy yourself. Bring lunch and a sleeping bag in case you need to sleep over. read more

This was shockingly not that bad! I needed to have my name changed. I printed the form ahead of time and brought it along with my marriage certificate and drivers license. Based on what you need, your wait times will vary...but I was in and out in 45 minutes. read more

This place is a joke! I went to replace my Social Security card stepped outside to smoke a cigarette and was harassed by the security there, telling me I was not allowed inside. His name was D. Something.( complete idiot and probably racist) and both of them even the supervisor who took forever for me to even be able to see, even he wasn't able to help me when the security guard for no reason would not allow me back in. He was being completely aggressive and argumentative towards me, I understand some people have a hard day there is no reason to lash out on customers. Very unprofessional place, two thumbs way down. read more

Hello My name is Patrick Harris Support Services Manager for Central Waterfront Navigation of Episcopal Community Services. I've been obtaining the required documentation for housing homeless individuals from this location for almost two years now, and every time my staff or I visit the facility we're always greeted with a great big smile and a harm welcoming attitude from an officer by the name Jameel Wise. He treats my clients with the up most respect and he always willing to lend a helping hand. I just want to thank the staff and send a very big shout to Mr. Wise. Who's makes a trip to the Social Security Offices a positive and nice experience. Thank you Jameel Wise and staff for being amazing. Happy Holidays!!!! read more

My husband was in the hospital and in serious condition around the time he was due to begin his social security benefits. And we really needed those benefits. He was unable to speak with SSA benefits rep so I did my best to negotiate the calls. It only took two calls and one voice mail. I received a call from SSA rep within two days and she assured me that everything was taken care of. Amazing. I had to go down to Valencia Street to drop off some documents and ended up meeting the woman who helped me. read more

Dear to who concern in SSA program, I hope your day goes well. As I am writing this letter to you is regarding of the services I received in SSA US Social Security Administration 1098 Valencia St, San Francisco, CA 94110 by one of SSA worker name Shen (Male Mandarin worker) was not truly helpful toward my Grandparents situation. On June 4th 2019, our 3rd visit between May and June 2019. The purpose of our visits is that my grandparent's ( Cheung ) SSI benefit got discontinued starting May 2019 due to lack and need to clarify certain statement to SSI worker and the program. My grandparent is in their 90s is much difficult for them to travel this far to resolve something they been really stressful and depressed in months. Especially my grandfather (name) have been blaming himself because it affected her wife (cheung, wan) SSI benefit and felt he needs to take full responsible, putting so much pressure toward himself and felt that he is adding financial stress for his kids and grand kids due to sudden losing social benefits.I was there to drive, support and translate for my grandparent all those three visits to US SSA office (all three visits we visit SSA US Social Security Administration 1098 Valencia St, San Francisco, CA 94110). None of those visits was able to resolve our issues. And I have called the assigned worker many time ( Mr.Cheng ) throughout the months but she never once call back to us .Until this 3rd visit, the worker Shen was assigned to interview us on 6/4/2019 (I assume he was on duty that day because each time is different workers). He was supposed to assist us through the process, but instead is being helpful and informing us how to resolve our long overdue issues. He was really confrontational and argumentative behavior toward my grandparent and me. My grandparent and I was shock and afraid to ask questions and I was worry to help my grandparent to ask farther questions because I do not want to trigger his angry toward us. His tune was to me, in my opinion is quit hostile and aggressive and I felt this is an elderly abuse. He was pressuring my grandparent to answer all his questions and demanded an answer immediately while yelling at us. First my grandparents never encounter this situation before and some of the bank statement and transaction was dated back in 2015. For a 90 years old senior citizen they would have difficult time to remembering something happen four years ago especially some bank transaction dated back in 2015. Shen really given us a hard time but at the same time nothing was accomplished. As I mention this was our 3rd visit SSA office in Valencia Branch in San Francisco. And now my grandparents need to wait another week or two to resolve their SSI benefit. As grandchild of my grandparent, I have hardship to committed to go with my grandparent due to work and I can't afford to call in sick for the fourth time from work just to come in but might get nothing done again. At the same time being verbally harassed and felt my grandparent being elderly abuse by a SSA worker who supposed to help us through this difficult time. I wish SSA program can adjust this worker's work ethic because no one deserved to be treated especially he job is to serve the community. And we really want to resolve my grandparent SSI benefit issue. What's the process and instruction we can do to reopen my grandparent SSI benefit or anyways we can handle this matter together. I appreciated the time you read my letter. I wish we all can work together so this kind of situation don't happen to anyone and be more efficiency to help the client the best your agency can. read more

extremely efficient, clean and friendly. i only took one star away because the TV overhead was not correctly recording the ticket number for the next person in line (a-la DMV style), so it was very difficult to judge my place in line simply from the numerical display. I was attended to within 30 minutes, and the employee was prompt, kind, and well informed. The clerk mentioned that Mondays are the WORST days to go, and that normally, other week days are quite efficient, even during lunch. read more