Had my name legal changed on December 6th, 2019 due to adult adoption. Sent in all necessary documents via mail to get a new social security card. Still hadn't heard from them after Christmas so I called them on Dec. 26, 2019. I was told that they still has my documents (original birth certificate, certified final decree of adoption, and paper copy of new driver's license). I was told that they have to have the hardcopy of my new license and my application wouldn't be processed for that reason. Told them to keep my documents, and I would be up there next week with the hard copy of my license. Got there today, 1/7/2020, and the lady I spoke to said she didn't have my documents and had no clue where they were. She even asked another member of her team and they had no clue. I took off work four hours early and drove an hour to get there just for this lady to geta real bad attitude with me. First off, I wouldn't have even know my application was denied had I not called them. They should've called to let me know. Second off, if you can't keep up with documents, you shouldn't be working for a government association. Third, don't get an attitude with me and then get mad when I get rude back. This lady had no right to talk to me the way she did. THEY are the ones that didn't call me to let me know my application was denied, THEY are the ones that had zero clue where my legal documents were. And SHE was the one that got a ridiculous uncalled for attitude with me. If you can't take it, don't dish it out. I got defensive and rude right back and little miss "I can give an attitude but don't deserve one back" got too sensitive and shut the blinds on me and called a police officer over. At this time, I was on the phone with my mom asking her what I should do now and this cop so rudely interrupted my phone call by tapping me hardly on the shoulder telling me "time to leave, business is done here." So of course I left, and drove an hour back home while being on hold with the number Google has down for the Clarksville office (800-772-1213). I was on hold for an hour, and when someone finally answered, they couldn't help me because they were just the call center and not the actual location. Asked them to give me the number to the Clarksville location and they gave me the number to a Berkeley, California location. The guy that answered the phone for that location was nice, quick,and swift to give me the CORRECT number to the Clarksville location. When I finally got a hold of someone, Tina was her name, she told me she mailed those docs back to me today via certified mail and that she apologizes for me taking time out of my day,taking off work early, driving two hours, and having all this go down all because of the first idiotic lady I spoke to at this Location. Wish I would've gotten her name and the cops name because they are both rude, indespicable, arrogant, selfish people that I wouldn't want even my worst enemy to deal with. Now I have to wait on my documents to be delivered, when I was TOLD last week that they would KEEP my documents until I came up there in person, and take yet another day off of work for their epic screw up. If you have to deal with a social security office, I highly advise AGAINST the Clarksville location. They are terrible. However, thanks to Tina for actually being honest and nice to me unlike your coworker. read more