What a joke this overcharging company is, I've spent tens of thousands of dollars on their tools, the customer support sucks ads, they act like they are the only tool company around, well seems how they over charge for their tools and the quality sucks, I break more snap on tools than I do Pittsburgh tools, plus harbor freight offers warranty and customer service you don't get from these rip off artists.. DO NOT SPEND YOUR MONEY HERE ITS A WASTE.. FUCKN TOOLS MADE IN CHINA ARE GARBAGE AND THEY DONT STAND BEHIND THEM... ​ read more

Does not honor life time warranty, scam. Have been trying for four months to get a snap on rep to come to buick gmc dealership, class action law suit should be filed, or snap on needs to come by and purchase tools back, have been lied to by headquarters and district rep . read more

Snap-On has made building relationships and being a long tern customer rather challenging. Our shop purchased the $7,000 Pass-Through computer "that can program any new module with just a phone call". Which is a great tool in theory, however the technical support on their end can rarely ever successfully program any module. With 12 attempts at programming, we have successfully done it twice. The last attempt was out final straw with using this system. We installed an ABS module on a Ford Explorer, and the programming was unsuccessful, technical support said no problem, get a new part and we will provide you with a warrantied service, no charge for this attempt. Got a new module, replaced it, entered programming service, still wouldn't work. This technician started looking for the issue. When they tried to auto-populate the data, the information was wrong, he manually input all the data, and it programmed within 10 seconds, finally a success with this $7,000 machine. It made me wonder how many of their other attempts failed due to their incompetence. So thus far, Snap-On made us warranty put a part that wasn't defective, pay the labor to replace the part, and when its all said and done it was their fault. On top of that, they told us they would not provide the warranty for their first attempt, even though we have on recording that they would, and even provided a claim number. Dealing with this company is always a headache. We will promptly return this device and no longer purchase anymore tools from this company, Mac and Matco have always done right by us and we will stick with them going forward. read more