As a former employee/manager of this location that has been sitting in the shadows, waiting until the time was right to speak my truth, the time has come. MICHELLE KING is the WORST manager that I have EVER came across. She does not treat her employees correctly and even tells them they can "be replaced" if we are pushing or striving to create a healthy work environment, WHY would you tell your employees that? I would never steal, have never stolen in my life and I was accused of stealing before i left this location (obviously i left because I was degraded and called a thief). This is not the only ALTERCATION that MICHELLE KING had had though, oh no, one of MANY TIMES has she made her employees cry. Remind you SHE IS the oldest manager there. She is the general manager at that but she was and STILL IS! picking on 16-25 year olds that work there, and dont get me started on how she talk to or TALKS ABOUT CUSTOMERS. She has called me broke amongst many other things she has said about me and her other employees. She even told me she doesnt even like MAJORITY OF THE EMPLOYEES SHE HAS??! Woman you are the one choosing your employees but dare to say you dont like them?Are you sure YOU are FIT to be in a MANAGEMENT POSITION. She is mentally unstable and unleashes her misery onto her employees. We were ALL very respectful to her but in my time of being there she has made over 6 people leave because of her attitude and her narcissistic ways. She picks "favorites" out of her employees and basically lets them do anything they want to do. But anyone else she doesnt favor has to do DOUBLE THE work without DOUBLE THE PAY. All while she sits in the back on facebook or youtube.She claims WE THE EMPLOYEES are the problem when all we ever do is try to avoid HER. If all of us are having the same experience with one person. THE COMMON DENOMINATOR IS THAT PERSON WHICH IS MICHELLE KING! If you wear headwraps or are very religious i wouldnt come here to work either, she is very discriminating when it comes to headwraps or hijabs, as ive been told 5 times while working with her that i would have to "hide it" or "take it off" she would never say this stuff in the front where the customers are to "avoid the cameras" but she would be RECKLESS with her mouth in the back. She has made SEVERAL people cry that WORK FOR HER!! I respect my elders, but this old lady intentionally disrespected and STILL disrespects the people who are making the money FOR HER! I dont respect someone who IS CONSTANTLY PICKING on 16-25 year olds. Like we are YOUNGER THAN YOU BUT WE STILL HAVE MORE RESPECT FOR OTHERS THAN YOU DO THATS WHY NO ONE HAS SAID ANYTHING TO YOU! But the time is over. You cannot keep going on disrespecting the people who work for you and not giving them credit or taking credit for the things they have done when all you did was sit in the back, eat your food which you should probably stop doing so much of, and watch facebook reels. I dont respect you michelle king. Youve called me broke, youve shown your favoritism to people who barely even got into the company and didnt pave their way in with hard work. You've basically come into the company, got comfortable, and said F it and hired people who are SUB-Par, just like you, to come in and chill. Barely get any work done. And the "hard hitters" are always doing double the amount of work. Which they do not get paid to do. You thought i was a fool, you told me i couldnt find a better job, but now I make double of what you make, So i know for a fact I wasn't the issue. read more

To Whom It May Concern: Based on many of the reviews I was only able to read after my visit, I should not have expected my experience to be anything more than what it was: reprehensible. I now realize that there is no possible way that this franchise owner, any affiliated people or partnerships, nor those in charge of maintaining a positive reflection of the brand name 'Smoothie King', could have any interest in upholding the purported pledges or initiatives touted across the web. The last thing someone would want to encounter during a peaceful weekend with their family is to have to suffer the discourteousness of a morally disreputable "manager" at an establishment they are going to be spending their hard-earned dollars. Unfortunately, this is exactly what happened to my family and I on 04/16/2023 at the Smoothie King located at 1520 E Debbie Ln #104 Mansfield, TX 76063. Between tournament games my daughter wanted to have a smoothie in lieu of a big lunch, so we headed over to this location which unbeknownst to us, put our arrival at about 10 - 12 minutes ahead of the posted opening hour of 10:00 am. Not wanting to expend more travel time or energy we decided to sit and just wait until it opened. Not even a minute after shifting into park we hear a loud albeit muffled yell of "We're Closed!" I looked around to see a loutish woman who- with arms flailing- was gesturing at us to lower our car window. When I obliged, she yelled at us again, "Uh... we ARE closed!". Bothered yet uninterested in reciprocating her impudent treatment, I simply responded by saying "Ok... I saw that, we're fine just waiting." At 10:01 as I walked in, and I was greeted by a lady ready to take my order. Before she could even put punctuation on her statement to me, she was interrupted by that same churlish woman snapping at me to say over and over again, "I don't open until the lights come on!" I still had no idea why this woman was so intent on being as uncouth as possible to me or what it was that prompted this kind of conduct from her but at that point, I was furious and simply unwilling to passively subject myself to her barrage of ignorance without firmly reminding her of certain facts: My entry into the building was made after the posted beginning business hour. The unlocked door I was able to pass through gave no indication of the establishment being closed at the time I entered. The absence of any signage to the contrary and the fact that EVERY light in the place was on and functioning would represent to any visitor, that the location was open and ready to receive patrons. After saying all of this she decided to refuse service and when soliciting the contact information of her superiors/ owners etc., I was not only given false contact information, but I was flippantly told to "Go back to where I came from." This woman, who represents herself as the General Manager by the name of Michelle King is completely incapable of basic human respect. It is wholly unacceptable that anyone should have to be treated in such a way. It must be a ruse that she is a manager because I do not even know how this place remains operational with her at the helm. One would think that a company with a message of empowerment to 'rule the day every day' would be more concerned about setting themselves apart from their competitors by delivering exceptional customer service, instead of putting people like this woman in charge of ruining peoples' day, every day. read more

Disappointed by Poor Communication and Customer Service I should've read the reviews and noticed they only had a 3.3-star rating for similar issues to what I experienced here. Unfortunately, my visit confirmed exactly why that rating is so low. When we arrived, the door was locked, even though the hours posted online indicated they should have been open. To make matters worse, the hours listed on the actual door were completely different and didn't match what was shown online. We saw someone inside and knocked, but she glanced at us and continued eating her Chick-fil-A, completely ignoring us. That lack of acknowledgment was not only unprofessional--it was just plain rude. When I called the store, I was surprised someone answered. The woman explained that they were having POS system issues and waiting on updates, but nothing was communicated to customers--no signage, no notice online, nothing. I left feeling irritated. A simple sign or explanation on the door would have gone a long way. It's baffling how some businesses are still operating with this level of incompetence and lack of basic customer courtesy. Smoothie King needs to seriously reevaluate how it handles communication and customer experience. read more

Poor customer service. I've been ordering the same drink over the last two years. Oftentimes the drink was made wrong but never complained. Order the same drink this morning and noticed at the window that it was made incorrectly after waiting in the drive thru line. Being a nice person knowing it was a line behind me I stated to the worker that I will park and come inside. Simply needed to add mangos to the drink. Walks inside to receive the drink. Get home to have my wife taste it because it's her drink prior to going to work...to see that mangos was never add but bananas instead. Wife called the GM and was meat with complete aggression and accusing me of asking for bananas when I came in when I literally said nothing to the worker only to say thank you. The simplest thing to was to say as a professional in a customer service based industry was hey my apologize if you would like a replace we will exchange it for you or issue a refund. Was a waste of time talking with the GM. Will not return. read more

I get a smoothie literally everyday, sometimes twice a day. This location is 5 minutes from my house yet I have to drive to the Camp Wisdom location because they always miss up your order. The employees have bad attitudes which is confusing because nothing in this store is under $7. People are spending $10-15 per drink or bowl and we expect for our order to be correct. The don't follow the instructions that are printed out for each order, they make the orders based on what they "think" goes in them. They waste alot of products because they mess up alot of people orders. I see why this location is known to be the worst Smoothie king in all of DFW. read more

Rudest establishment I have ever visited. Walked inside to get my daughter and myself a treat and the 4 'women' inside started cursing. I tried to figure out what was going on and one of them flat said 'leave white bitch.' read more

Great service! The manager was awesome and everyone was kind even though there was a very long line in the drive-thru.