What a great experience. We have a cabin about 25 miles East of Ashland. It has a wood stove that…read morewasn't quite right. So I called Oregon Heating for a chimney cleaning and a check to see if my wood stove was safe. The only concern then was that I called on a Friday morning and they didn't get back until Monday. I wish I could remember the technician's name that came up. He was great. Explained everything. checked to see if the stove pipe was the correct kind and spaced correctly, Showed me smart phone pictures of before and after cleaning. Even showed me how to clean the air supply in the wood stove. Only problem was that he was so thorough, that I could do the cleaning now. Super well done. I don't need a new stove. The installation years before was done correctly and it is safe!!

Everything about this visit was A plus. The technician was friendly and knowledgeable. We feel…read morepretty silly waiting to get our fireplace serviced and fixed for 4 years when he was in and out in about an hour. Well worth the $200 service call. We will use again

Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

My Lennox fireplace needed its gas valve replaced. I contacted Smokey's. I was answered by a very…read moreknowledgeable gentleman who was very helpful while we went through a few questions. He set up an appointment and gave me a brief rundown of what to expect. I received a reminder call the day before the appointment as well as another when the serviceman was on his way. I received impeccable service. The gentlemen that showed up were very cordial and left the fireplace and its surroundings spotless. You'd never know they were there except for the fact that my family room fireplace now works like new and the logs that were originally improperly placed are now placed correctly. The price of the valve was very fair and the service visit overall was very reasonably priced. This speaks volumes to the honesty and integrity of this local business. The entire experience was exceptional and I am now a raving fan of Smokey's.

Scheduled an inspection and cleaning of our wood stove to make sure it's ready for winter. They…read moresaid it really didn't need cleaning and that everything looked good. Very knowledgeable, friendly and professional techs and office staff, and the price was very fair.

Joseph was so helpful with our chimney! He came out in the fall to clean it and educated us on the…read morestructure of the fireplace. Today he returned and helped us with an unforeseen problem we faced with the chimney. We will definitely have him back next year to clean the chimney after the winter!

Had Joseph out to clean my chimney . He did a great job. My chimney is 21/2 stories. He laid out…read moreseveral tarps to catch any soot and got right to work. Was done in an hour. He even cleaned the glass in my stoves door.

Brian from Chim chimney is the man! He always shows up, is trustworthy for my fireplace and all of…read moremy clients and I'm happy to recommend him whenever I can. He even showed up on a busy weekend to fix a stove for some friends of mine. There is nobody locally that knows more about stoves and fireplaces. I highly recommend Chim Chimney

I needed my gas stove cleaned and didn't know who to call. I tried chimney cleaning hoping they did…read moregas as well. I was so excited to find that they do all gas, wood and pellet stoves. The cleaner Brian showed up on time and went right to work. He cleaned it and got all the white yuck off the glass. He even did something to make that stuff not collect like that! I'm very happy with their service and the price was good too. I even got what they call a service agreement which means I will be notified by them next year to get on their cleaning schedule and that will get me a discount. Yay for this company and a big shout out to Brian!

Service was prompt and professional. The quality of the work was exceptional. I had a problem and…read moreit turned out to be something minor that could be fixed in expensively. I really appreciate working with somebody with so much integrity highly recommend.

Steve, the owner, came to my rescue when I couldn't figure out why my newly installed fireplace…read morewasn't functioning properly. The company that installed it came by three times and couldn't fix the problem, or thought they did then the same issue would come up. (only half the fireplace would stay lit). Steve had a hunch and he brought over a "snorkel" prototype for the vent on the outside of the house from the fireplace. Long story short..he figured out that I needed a better venting system and he ordered it and installed it. I have been REALLY enjoying my fireplace these cold days. Steve goes above and beyond for his customers. Thank you again, Steve!

Great experience! We removed a wall between our kitchen and living area and replaced the flooring…read morethroughout and Kenneth did an amazing thoughtful job for a very reasonable price. We love our remodel and will definitely hire him to do more work for us in the future!

Ken did our kitchen in Talent! Excellent, professional, timely & great communication.read more

Joseph came out the day we scheduled a chimney cleaning. He was able to ease my husband's concerns…read moreas we had a very poor job done last year with another company. He was wonderful and explained all that he was going to do and did it. I will have him come out next year for the same. Thank you Sue

I was pleased with how quickly they responded to my needs and how knowledgeable and helpful they…read morewere.

Another awesome experience... glad to know these guys are consistent, reliable and firing on all…read morecylinders, ALL THE TIME. Called them Monday for what looked like some major water/leak issue. They quickly got me scheduled. Corey called while on his way, showed up prompt and on time ready to work. He quickly assessed and evaluated the issue and got things back on track. The $112 service call paired with great expertise and quick service is what keeps these guys #1 on my list. No need to go anywhere else for HVAC needs.

With all the great reviews listed it is confusing why I had a bad experience. The original phone…read morecall for service was to estimate the repair as needed for a single HVAC flext duct pipe . It has been needing attention for a few years. Somewhere requesting help the on job a estimate it was labeled Diagnosed fee at the cost of 159.00 without notify of the cost. I attempted to understand the billing on the telephone and in person but was not successful. I requested an appointment with the owner for additional conversation but as of date nothing scheduled I was informed that the invoice will be turned over collection in 30 days. More in a moment. Checking Nathen Perry web page it reads. Free Sercvice Estimate If you need to repair or replace your HVAC system, call today and talk to one of our specialists. Free service estimates are more than just cost assessments--they're an invaluable tool for building trust, encouraging transparency, and creating better customer relationships. For our customers, they offer peace of mind and the confidence to make informed choices. For our businesse, they represent a chance to stand out, demonstrate value, and attract more clients. In the end, free estimates make it easier for both sides to approach projects with clarity and confidence, laying the foundation for a successful service experience. My confusion remains and am giving them money to end dealing with this company and spend my time on a better place.