Work was fine. Communication poor, caused alot of extra work for homeowner. Could have better…read morecustomer service

Unresponsive, unprofessional. Their website insists they work with all major Insurance Companies…read moredirectly to handle claims, yet not once after giving four different people the claim information with State Farm did they contact the company. A week or so into the job, I discovered that they didn't even have my name right in their system, despite the contract I signed (and never received a copy of)...instead of King, my name was HARRIS. ??? Though I was told they would be taking pictures for mitigation, none have been sent to myself or State Farm after more than three weeks. I was informed by Russel, the initial project manager, that the basement would be cleaned, the damaged and/or dirtied contents would be photographed, bagged, and removed, and the basement would then be sprayed for mold protection. I am still finding "muddy" items, there are things I had that I'm not able to report because the images are unavailable to send to insurance, and to top it off the workers were caught smoking in my house (I'm an ex smoker and have severe allergies to mold). I've been waiting on an email response from their office manager Jessica (the one who I was told repeatedly was communicating directly with the insurance company by the receptionist) for several days now. I did finally receive a final bill from them that I could send to Insurance, but had to request a NEW copy because they hadn't included the $1100 they had required me to pay them before starting work, which I was later informed was supposed to have been paid to the insurance company, not them. Overall I am very unimpressed with their attitude, their lack of professionalism, their workers, their lack of communication, their record keeping, and their inability to live up to the advertised services on their website. They certainly do not do the PuroClean Brand proud.

Spoke W/ Kathleen; she is a wealth of knowledge and information and is kind beyond measure. She…read moregathered information and returned my call regarding smoke damage in my granddaughters apartment. Free content evaluation was offered without us having to agree to the use of their other products or services. I would highly recommend Woodard to anyone needing any of the services that they provide. I understand why they have been in business for 80 years!

For years, I've tried every over-the-counter grout cleaner and it's never made it a single lick of…read moredifference. Today Jeremy came, and in a little over an hour my grout looked brand new. Jeremy was polite, punctual, very friendly and clearly cared deeply about doing a great job. I can't believe I didn't do this years ago.

They cleaned seven of my eight heat vents we couldn't get the other openned heat vents and then did…read morefive cold air vents. Also the dryer vent. Moises showed me that I needed repairs and when I saw the vents came into my addition built in 1929 and it goes out to the cupboard space out to register. I am grateful for the work done.

Been using this company for years and had been very satisfied. My last appt was not so good. Was…read moretold not to buy Groupon as it would be honored-$78 for 5 rooms. Two guys came out 2 days in a row and had the same problem with the machine. A more experienced guy came out later in the day with a different machine and went over two rooms that had left spots after spraying. He did hallway upstairs and I told him to forget the other two rooms because at this point half of my day was gone. I was satisfied with the way the carpet looked. We were still charged the $78 with no compensation for my time wasted for one morning and one half of a day with two inexperienced employees. Also, they parked their trucks in my driveway and on street in front of house and left several oil stains. Who's gonna get that out?!?The next day I called the office bc the spots from the pretreat were visible again and bc no one bothered to contact me about this inconvenience. I was told they couldn't discount anything and that I was satisfied when they left... I wasn't about to explain to a carpet person that after the carpet dried I saw spots again. I will not be using them again. Customer service is everything.

Moldman Team was professional, efficient & promptly provided the remediation work I needed…read morepost-tornado. They provided a thorough report of work prior to completion as well as recommendations after the job was done. I'd definitely recommend Moldman services; as I plan to be a repeat customer myself. ~Christy

The value of the information and education with the consultation is priceless. Thank you for all…read moreof your help I would recyou guys every time.

WOW! This location is THE BEST!…read more I had an issue with water damage in September. After I called, they arrived to my house within the hour! They came out around 1am to do clean up. Hank Z. and Brandon were amazing!!! They cleaned everything up so well, efficiently, and they answered all of my questions. Hank even gave me his card if I had anymore questions. They left about 8 fans for the weekend to dry the carpet completely. You couldn't even tell anything had happened after they left! The best part was their customer service. Mike was my contact for billing questions and such. He was helpful, attentive, and very personable. He was able to call me back almost immediately or even shoot a quick text if need be. HIGHLY RECOMMEND. If you want the job done right, professionally, and a quick response time to calls....look no further! I am a new homeowner, so this was very stressful for me, but Servpro eased my concerns. Totally worth it!

I had a water leak in my house and 165,000 gallons of water went through the meter I called ServPro…read moreand as was out of town when this happened. When they came in and they were like a bull in a china shop. They destroyed stuff broke stuff threw stuff away, they should've thrown away kept stuff they should've kept . They were the worst I've ever seen. If I can give them a negative star I would definitely give them a negative star. I've never seen anything this bad. Broke things in the house. Things are missing. It Took me three months to get a list which is very vague and finally some pictures of stuff that they removed and I still don't have all of the stuff that they removed so they're the worst by far the worst!!!!!!.

They prey on you in your most vulnerable time and then send RIDICULOUS invoices for a 1,400 Sq. ft…read morehome with NO communication as to what's being done to your home. If you see this company RUN

Had a pipe burst in our finished basement about 3 weeks ago. Called Advanced DKI that day and they…read morecame within a couple of ours. They immediately got our carpet dried out and ripped out everything that was wet to begin the process of getting it fixed. They worked with our insurance the entire time and completed all the repairs within a couple of weeks. Crew was always professional and courteous. Will definitely use Advanced DKI again!