been a client for over 13 years. recently lost my beloved pet. I brought my own material, ink pad…read moreand paper to get her paw print. after receiving my bill I noticed they charged me 40 dollars for my deceased pets paw print on the material I brought in! absolutely disgusting! where's the compassion? None here! all about money... will not be back or ever refer anyone here again!!!

We travel all over North America every summer. This summer our Golden Retriever needs to have an…read moreurinanalysis done. I called Casa Querencia to set an appointment. The front office stay were incredibly friendly and helpful. They called my vet in Tucson just to confirm which tests were needed. This is an extremely happy office. The techs took such good care of checking our dog over and reviewing his medical history with us. Dr. Gutierrez was amazing. He got down on the floor and checked our dog out and loved on him. This was such a wonderful experience.

I'd give negative -10 stars if I could I'm so mad I'm seeing Red! I live a couple blocks from this…read moreplace. One of my little dogs got bitten and beat up by a bigger dog. We get to this place within minutes of it happening. Told the receptionist it's an emergency open wound, there's blood all over the towel and my wife's hands. She had the nerve to say one minute and proceeded to answer the phone and take appointments. I counted to 10 to try and calm myself. Then the phone rang again and she answered. We immediately left! Went to another vet and from the second we walked in to our dog being taken back was literally less than 3 minutes. 100% Unprofessional. could speculate possible reasons for such bad service. But I'll end it here.

Five out of five stars! When I was camping and visiting the area, my dog "interacted" with…read moresomething at 1 in the morning. Nikki returned my call, answered all my questions, and made sure a vet was available if needed. They and she provided the kind of customer service you don't expect anymore but was amazing when I was freaking out about my canine bestie. I will bookmark this business for anytime I'm in the area! My highest recommendation!

While traveling our dog became sick. Repeatedly vomiting, refusing to eat or drink and lethargic…read more Made a call to CieloGrande and they took him after hours. Dr, Wenner came from home to reopen for us. We were so appreciative! He went out of his way to make sure our Cooper got what he needed. Thank you Dr. Wenner! Five star service!

Was traveling from California to Roswell New Mexico with our…read more9 month old frenchie puppy Katana to visit my sister and road trip with her to a family graduation in another state. We noticed Katana's appetite was dropping off a bit, but she still drank water, played like a puppy and seemed ok except for her appetite. We came back home to Roswell and she started having some problems with her potty routine and still her appetite so my sister recommended going to her vet Cielo Grande. I called and explained my concerns and her behavior and they immediately let me know that the issue wasn't serious and most pets who travel for the first time on long trips may experience these issues, but said if she still exhibits symptoms to bring her in. I ended up bringing her in on a Friday with walk in hours that they have and this vet office was pretty busy, but that made me feel more at ease as it shows that people come here and trust this vet office with their fur babies. The front desk was very patient and helped me get Katana into their system as this was her first visit there and we are from out of state. We saw Dr Sierra and she ordered some tests and thankfully Katana didn't have any parasites, she just had upset stomach from traveling, environment changes and food changes. She explained thoroughly everything and we went home with a medication that will help Katana feel better and get her back on track. I appreciated the care they took with the first step of getting us checked in all the way to the end of the visit. Thank you to all the staff there that cared so much and treated us like family from the get go. This will be the place we go for our pets anytime we are here in Roswell New Mexico. Thanks Cielo Grande, we appreciated all you did to calm our nerves and help our pup feel better.

We are passing through Roswell with our 13 year old Mini Aussie, who was diagnosed with spleen…read morecancer 1-1/2 years ago. Today, while we were traveling from Albuquerque to here, he suddenly threw up and immediately went lethargic. When we arrived at the campground, the manager recommended we contact y'all. Your website states, "At College Garden Animal Hospital, we know that emergencies tend to happen when you least expect them, and that is why we have an 'on call' doctor available for you. In the case of an emergency after business hours, on the weekends, even during the holidays, simply call our hospital number and instructions will follow. One of our skilled veterinarians will assist you with your emergency. College Garden Animal Hospital does charge an emergency fee, which will be added to the services provided." When we called your office, we were instructed (by your voicemail system) to call Calsbad Animal Hospital, which we did. They won't see us because we are not a current client! In the meantime, he has thrown up again, bile and blood! We have NOWHERE to turn! This is NOT how you show assistance (not to mention humanity) in an emergency!

Absolutely furious with this animal hospital. A lot of the staff were super nice but the doctors…read moreare the ones to watch out for. I took my 2 year old cat to them since he wasn't eating and had been throwing up. Went the first time, they gave him something for nausea which came out to 203. Then took him a second time. They took X-rays and said that his intestines were inflamed. Proceeded to make a bill plan of 2,580.79 dollars to preform surgery on him. Took him to another vet for a second opinion. The doctor there said that he doesn't have inflamed intestines but that actually it was his kidney's and that my cat doesn't need surgery. He did blood work, gave us medication and food for under 300. As a pet parent that doesn't have very much money, I tell the vets that. One was super happy to help us and the other just wanted to take our money and run. Please do your research about what you think could be wrong with your friend and get second opinions!

I had an emergency with my dog and they didn't want to attend to him because there was no…read moreappointment until Wednesday of the other week, my dog almost died and they didn't want to do anything for him

I love the people there. Everyone is super kind; they treated my puppies, Happy, Luka, and Mila,…read morewith so much love. Dr Young is the best

Critter Care has been such a good place for our family - we highly recommend! Stephanie and her…read morestaff are always so great with our dog, Memphis and we trust them 100%. Very clean place, extremely professional, and super loving - you can't ask for better people to take care of your animals! Coming from a bigger city in TX (that charges way more in fees), its so nice having such great care for our fur baby in a small town. We love Critter Care and highly recommend this wonderful place to anyone! Thanks for all you do Critter Care, we love y'all!

Second and last time I ever go here! I can't even trust them to be competent and have common sense…read moreto take down a phone number to call me.. when they cancel my week scheduled appointment!The staff could care less to have lost $210 or a new customer.. PS. Teeth cleaning is cheaper by $30 at the other towns animal clinic. Other place in town v. This place.. Only other place- friendlier staff.. more family environment.. better/more convenient location off Main Street Has an actual website / more modern technology! Seems more of a home than business, rooms filled with storage.. (not very professional) Does in home visits/ on call Deals with large animals also. Artesia Critter: Vet takes more "vacations" than Donald Trump. They cancel on you.. loose your number, and your business. Staff is incompetent Staff is rude Staff lacks compassion Staff doesn't have a trustworthy bone in their body; they're word is no good Staff lacks education and common sense More business like than a home; newer building than competitors

It's a budget vet, but it was started in good charity and they want to work with owners as much as…read morethey can, and charge little more than what is required to treat your animal. They treat the animals well, and seek to fix any mistakes. My family has used them for years and although it's no luxury vet office, I can afford to get my pets the medical care they need when they otherwise would have to have been put down. They care.

I took my cat in there and he looked at her for 2 seconds said she has cancer gave me an antibiotic…read morethey charged me 50 dollars plus 15 for the antibiotic I think he could have adjusted the office visit down a little since it was a 2 second visit 67 dollar's my beloved cat is worth it but he said I'll be back in a month to euthanize her because it will spread all around her mouth and nose area it did try and spread up to her nose but that went away but her lip on the right side is still swollen she has half of her antibiotics left hopefully it was just a bad infection

I am truly grateful for you all! We recently moved to town with a dog who had advanced kidney…read moredisease. We established care at Carlsbad Animal Clinic and loved working with Dr. Farmer. Sadly, I had to put my beloved dog down this morning. We hadn't scheduled it, but I showed up first thing this morning in tears. Sheila was so kind and helped me get my head on my shoulders so I could help my sweet pup. Dr. Castro took me through the whole process. She is truly a gift to this world. She has a huge heart. I had been afraid of this day for so long, but I really couldn't have imagined a more peaceful transition. This is a day I will remember forever. I'm so glad there was so much peace and love in the air. Thank you!

Took my dog Luna on Tuesday for shots and heartworm exam and that night she threw up blood . Rushed…read moreto er and she died. I would not recommend this place she was healthy prior.

If you are considering adding a Belgian Malinois to your family, Ruidoso Malinois is truly…read moreexceptional. Irene genuinely cares about where her dogs end up and takes the time to understand both the dogs and the people adopting them. She has an incredible instinct for matching the right dog with the right home, which makes all the difference with a breed like the Malinois. Owning a Malinois is not a decision that should be taken lightly!!! They are incredibly intelligent, high energy dogs that require patience, structure, training, and a lot of love. What impressed me most about Ruidoso Malinois was not only how well cared for the dogs are, but how much emphasis is placed on preparing the owners as well. Irene and her staff make sure you have the tools, knowledge, and confidence needed to handle and understand these amazing dogs. The trainers and staff are excellent, and it is obvious the caretakers form real personal bonds with the dogs. When I brought mine home, they even rushed out to say goodbye, which really showed how much they truly care. I loved my first dog from Ruidoso Malinois so much that I ended up getting a second. I cannot recommend them highly enough.

My husband and I contacted Irene about a family companionship dog. She promptly returned our…read morerequest with a possible match and photos of one of the most beautiful boys we had ever seen!! After hearing about Hank's training and temperament we immediately agreed he was the one for us and headed down to NM. We loved our stay in the Ruidoso area and meeting our new dog. The training they offered was rewarding and informative. They worked with us individually to ensure we were both comfortable handling such a powerful and intelligent boy. Knowing we had another Malinois waiting for us at home, both Irene and our trainer worked with us on how to slowly introduce them to each other in the home to ensure they respected each other. We followed their suggested slow pace and specific instructions to a tee and they are the very best of friends now! Hank is an absolutely wonderful dog and We adore him. People stop us almost daily to ask about him. ( Did I mention how gorgeous he is?) We also do dog sports with him. He is highly ranked both state and nation wide in barn hunt. As well as being a highly competitive and driven dog, he is a well-mannered and loyal family pet. He is very civilized and even tempered in public, but is also a very serious and formidable looking dog. We want to thank Irene for matching us up with this wonderful boy. He is arguably the best dog we've ever had. While we don't even want to think about this, when the time comes that we are looking for another dog, Irene will be our first call.