Shockingly Unprofessional and a Total Waste of Time I went to see Dr. Farzin just three days ago and this was one of the worst dental experiences I've ever had. He told me I might need a root canal, that I needed a deep cleaning, and that he wanted to send me to an "endodontist" (the specialist who does root canals). I trusted him and even told him I'd go ahead with whatever he recommended. Then out of nowhere, he refused to work on my teeth, said he wouldn't treat me, and tried to dump me off on another office. This is beyond unprofessional -- it's insulting. He wasted my time, my energy, and left me without the care he himself said I needed. I walked out feeling frustrated, confused, and angry. This kind of behavior is unacceptable from any healthcare provider. I will absolutely be filing a complaint with the Dental Board over how I was treated. Based on my experience, I would never recommend this dentist to anyone. I would give him 0 stars if I could. read more

I highly recommend this dentist Dr Farzin and his team are very nice and professional ً Five read more

Wisdom tooth extraction was quick and painless, Dr.Farzin is the best in the business!

I came here for my daughter who is four for a check up. The office was clean and updated, the staff and Dr were very warm and professional. He was very thorough and in the end found cavities that I'm pretty sure the last dentist missed. In the end he referred her to a pediatric dentist. His front office receptionist was so helpful and helping me with my referral. She went above and beyond and called my insurance, and the other office is with me...super super helpful! read more

Would not recommend this dentist. I was assigned this dentist by my insurance company. Scheduled for a teeth cleaning originally, and asked for x-rays as well. The person I understood as Dr. Farzin refused to do the teeth cleaning as to what my insurance covered. Instead he would only do the more expensive deep cleaning, which insurance would not cover, and wanted me to pay for this cleaning 4 times a year. this would cost about $200 each time this time just because I had all crowns. He then claimed I need to replace about 6 crowns, which would have been nearly $5,000, and the insurance company in no way would have paid for any of them without a showing of decay on each one. I still have the x-rays, and after about 20 calls I found a dentist that would do a teeth cleaning without trying to add on services. I saw one other review of this dentist complaining about this same issue where the patient agreed to pay this dentist several thousands of dollars that they felt were unnecessary. In my opinion, this was an unethical process known as upselling, and while it is not officially illegal to my knowledge, it seeks to get the patient initially forced to use their services to obtain more money than for services actually necessary at that time. This dentist promised a written estimate after checking with the insurance company, but I never heard from him. I think he got spooked when I complained to the insurance company. This is especially prevalent when someone mistakenly agrees to an HMO insurance plan, and because the HMO plan does not pay the dentist adequately for most services, and this is a way to increase revenue for the the dentist at the expense of the patient who is asked to trust the dentist. Search google.com with the words "upselling" and "dentist", and you will see that this is a big problem, and one that the insurance companies seem to be okay with. It should be illegal. A prior dentist a year ago with a PPO plan tried the do the same thing, and non stopped asking me for 6 months to come back and pay for those services. I had already paid for x-rays that the HMO plain paid for, and over 15 other dentists in the HMO insurer providers list refused to do a teeth cleaning alone because there was not not enough money in it for them. I got a dentist to do the full deep cleaning for less than $60, and concluded by reviewing my x-rays that there was no decay based problem with my crowns. Unfortunately, until the California Legislature acts to enact laws to stop this unethical upselling practice, the patients are set up to be victims of this where it is buyer's beware. And the insurance companies provide a worthless HMO insurance product that only encourages this practice. Never buy Guardian insurance either. Gene read more

Dr. Farzin has been my Dentist for 20 years- and is now caring for my entire family. He is truly talented, caring and very patient with all my kids. His staff are amazing attributes to his practice and always ensure they have a comfortable visit when they're due for cleanings (and fillings!). My Husband and I have had to get crowns through him over the last few years- and have had absolutely no issues with the work he has done- totally worth it. We are so grateful for him and highly recommend! read more

I'm a trusting person especially when it comes to medical professionals. This was a lesson learned trusting Dr. Farzin and the lies he will push to get the most money out of you. Especially if you are here because you have HMO insurance. Dr. Farzin was friendly, and recommended different services based on my insurance plan. I went ahead with the service he recommended, and while the copay he quoted for crowns and deep clean were quite hefty I thought it would be worth quality work. What he doesn't tell you is that your real copay is much lower, and since this price isn't enough for him the price he is quoting you is out of pocket. When I came in for the deep clean, (which he said I absolutely need prior to wisdom tooth extraction, surprise surprise I actually didn't need it.) the price dropped from 500$ to 100$. Yes this is correct, he was trying to overcharge me by 400$. I have no doubt that if I hadn't paid him 2000$ for crowns at this point, he wouldve charged me 500$. This made me question my copay amounts, and why I paid so much for my crowns. I called the office and they had me come in because only he could explain it. Right. Well it turns out the office couldn't answer my questions because he couldn't either. He couldn't keep his story straight and kept changing it up. He tried saying that my crowns aren't on my plan. He then tried saying that they're not crowns they're veneers. Then he said they're veneer jacket crowns that extend all the way back. I had to do my own research and realized that he never used my insurance and lied to me about the copay because he wasn't going to charge the insurance. HMO plans don't pay out well and so he couldn't put it in. If he admits that he gave me crowns then they are covered by my insurance and the payout to him is much lower than an out of pocket deal. All this would have been fine if he was honest about it. Instead you just feel ripped off and taken advantage of. Plus he lied about needing all this extra work, I just came in for wisdom tooth extraction and he made it so hard to get a referral. It took 4 visits to get a referral. He tried to claim he needed my insurance to approve it. It makes me cringe how naive I was about this. Lesson learned, avoid this place like the plague. I feel bad for anyone who was also ripped off by this crook. read more

Came in after many years of neglecting my teeth . I wasn't judged and felt comfortable the whole time. Now I'm getting all the dental work I need done and every time is a pleasure. The Dr is quick and thorough. If your thinking of getting dental work done and you enjoy a pain free and comfortable experience I would recommend Smilemax. read more

Coming back to say I have finished my consultations with my new trusted dentist. SmileMax's doctors lied to me about my teeth and what was needed, tried to push an expensive antibiotic treatment on me and tried to scare me into it. My new doctor was honest, thorough and spent more than 2 minutes with me. I'm getting two thorough cleanings for $150 at my new office. Please, save yourself the time and money and DO NOT come here. read more

Back in April, I scheduled 2 back-to-back appointments for my husband & I. We went as scheduled and were both seen promptly. No complaints there. I was told I would need extensive work on my teeth, as expected, and they proceeded with a basic cleaning. My husband on the other hand was told he'd need a deep cleaning, and some other dental work. He thought they'd do the deep cleaning the same day, but was told it'd be scheduled for another day, I believe due to waiting on insurance or something to that effect. So, essentially, we left the appointments with the expectation of receiving calls back to get updates on what our insurance would cover, and schedule our next appointments. On May 20th, almost a month later, I called and no one answered. Well, I didn't get a call back until June 24th. Apparently, the receptionist had been on maternity leave and had just returned and begun catching up. Which is fine, but...was there no other receptionist in charge while she was gone? Anyhow, she proceeded to hear my concerns, and was beginning to schedule our appointments but said she would have to call me back. She never called me back. I reached out again on July 8th and twice on the 26th & leaving a voicemail, and still no response. The level of incompetence and unprofessionalism in this office is embarrassing. I'm looking for another dentist as I write this. Very disappointing. read more

Really friendly! I had gone to a previous dentist that told me all this work I "needed" to get done. The one who helped me was Matt. He told me my teeth were perfect and I didn't need all the unnecessary work! He was able to fix what the previous dentist office had messed up! He was very honest. Will be coming back again! read more

I'm so happy a friend referred me to this place! The staff is always friendly and the dentist is very good. Always very honest and helpful. I don't feel like they are trying to over charge like I have at other places. I usually hate going to the dentist because I've had some bad experiences at other dentist offices. read more

This was my first time at a new dentist and the team here was more than helpful with what I needed and I'm glad I was able to find this dentist office. read more

First time there and had a great experience with the staff love how doctor takes hes time and listen not in rush like others also the girl in front dest was so kind had great customer service will recommend to friends and family great job to all of u see u soon. I usually dont write reviews but this dental office deserves it. read more

Dr. Farzin is by far the best dentist I've ever had. He is professional, friendly and tells it how it is. His staff is very friendly and knowledgeable with insurances and with dentistry as well. Dr. Farzin deserves more than 5 stars for sure. read more

First time at this dentist and Dr. farzin was really professional and show me my cavities and explain everything throughly, the stuff on the front and back are very kind and make you feel like home also they accommodate me on my appointments on a professional way. Best experience ever, definitely will be coming here often. read more

I would highly recommend this place to my family and friends. I've been to many dentist before and this is by far the best one. Rosa is amazing she is very nice and makes you feel at home. Dr. Farzian is very professional and very kind as well! He lets you know what he will be doing step by step and bring you calmness read more

Great place love how everyone was so friendly and kind, the girl in the front was so nice dont remember her name but had blue eyes love her customer service, The entire staff went above and beyond to make sure that I was comfortable, love how the doc was so patient and kind and explained everything took his time read more

Dr. Farzin and his staff are all so friendly and responsive! I had to go for a good amount of dental work, and they were always so patient with all of my questions. They fit me into the schedule quickly and without any hassles. I highly recommend this practice! read more

Dr Becerra is a very compassionate dentist, making his patients feel comfortable and important. He's a very patient man and excellent dentist. He really takes the time to get to know his patient and always has a smile on his face. I would highly recommend SmileMax and Dr Becerra to everyone of all ages. If fear is a factor then you can rest assure that he will make you feel comfortable and relaxed in his dental chair. The office is warm & inviting, very clean and modern. So don't wait for a tooth ache when a simple check up can resolve any issues that may or may not be there, maintenance is the key, trust me I know. Michelle M. Patient of Dr Becerra from Redding, CA read more

I've been to many dental offices, honestly I'm very impressed with the professionalism that Dr Farzin, Dulce, Leti, Bertha handled my office visit. I will definitely come back to them. Thank you Bertha for the discount and payment plan. read more

Using my new Delta Dental insurance plan, I went in as a first-time client for x-rays, cleaning, and an exam. They did the x-rays which were developed as tiny, tiny slides. I haven't seen a dentist use that type for years. Then the dentist came in, tapped like five teeth, blew some air into my mouth, then told me I had no cavities (when I asked about the huge hole in my tooth, he even asked, "where?"). Instead, he told me I needed a "deep cleaning" one that would require my health insurance to pay for antibiotics. Then said we were done. When I asked if I could have a basic cleaning first, he refused to do that. He told me I had to do the deep cleaning because of insurance. So long story short. It's a total scam. No work is actually done, and he's trying to up-sell in order to take your insurance money. Save time and go somewhere else! read more

I didn't realize "bedside" manners were so important for a dental appointment until I saw Dr. Farzin! He was able to calm my nerves before I stepped into my chair and continued to do so throughout my procedure. Dr. Farzin cares about his patient and takes pride in his work, ensuring that he will do only his best work and make it a pleasant experience for you. I never thought I'd say I'm looking forward to my next dental appointment, but now I can. read more

My 6 year old granddaughter & I went to SMILE MAX DENTAL on 10/10/2017 for the first time; our experience was the best ever! My granddaughter got her teeth cleaned & one pulled & she told me to make sure I mention on my review that Dr Matt Farzin is AWESOME!! She said he is the best dentist ever!! I had to get a deep cleaning & we were in & out less than an hour; everyone was friendly & no co-pay was needed. I highly recommend going to this dental office. read more

Dr. Farzin is the best !!! I have been a patient of his for years his office used to be in Laguna Niguel very close to my house and even though he is a little Further from me now I still keep seeing him. He is honest and understating even my three year old Loves going there. I wouldn't trust anyone else with my teeth or my families teeth. read more

They barely speak english, it's dirty, worst place I've ever been too. Front desk is rude. And they scheduled me at a certain time and couldn't even get me in until 1030. I didn't even wait to be seen. read more

the staff is very nice and helpful. this was my child's first dentist visit and it was amazing. they made him feel comfortable, relaxed and assured that everything was okay. I also had my teeth cleaned and it a great experience. Will definitely be coming back wland bring all of my family! read more

I've been going to dr Farzin for as long as I could remember. Doctor Farzin is very caring and kind. His staff are very friendly and understanding to people's needs. They gave several payment options . Will never chance my Dentist read more

I normally don't take the time to write a negative review, I don't like being that person. I scheduled a basic 'teeth cleaning' almost a week in advance with this office upon seeing how close it was to the apartments that I am currently at, I always schedule ahead because I rarely get days off from work to get tasks and chores done. When I entered the there was nobody at the front desk, "That's strange, maybe they are in the restroom!?", I thought. Instead there were two men working on the electricity in the stucco panel ceiling speaking to each other in Spanish around the corner, they saw me and didn't bother to flag anyone down. Unbeknownst to them, I know Spanish. They were just the electricians and it turns out that the dentist was just in his office the entire time and never came out to check and see if anyone was in the office at opening time. It's now 9:20 and there's still nobody at the front desk and my appointment was at 9, Finally a nurse/receptionist walks through front the door and says "Sorry." and sits down at the front desk. Being late for work is one thing, traffic happens, I get that; I had an appointment though and maybe she could have at least called ahead to the dentist to have him give me the paperwork so that I could get that started while she got to work? "Please fill this one form out please", receptionist says, so I begin paperwork. Completely necessary, I am okay with paperwork. As I begin, the doctor comes to the front of the office finally. Two things are happening while I fill out this form: 1) The nurse/receptionist and dentist and talking amongst themselves "Did you know you had an appointment this morning?". "No" Dentist says. They aren't even trying to be remotely cautious about saying all this in front of me, they must think I am deaf. I am not, in fact. 2) I am being swarmed by the bugs that are in this office, gnats everywhere. I kill a few thinking that there was just one or two in the office, but there was about 30. It wasn't just me either I caught the receptionist trying to swat a few away from her as well. So I finish the first form and she receptionist says "Okay! I just need you to fill these last two forms out, they are really short...", and hands me two forms, with more to fill out than the last. Again, I don't care about doing this paperwork, it is fine with me. This was a minor annoyance. Since I came into this office I hadn't had one good feeling about this experience and it was about to go from bad to worse. I ask the question, "I notice that the electricity might be down, will I still be able to get my cleaning today?" Dentist responds: "Well to be honest with you my electricity is down so today we will do an examination to determine everything that you will need and we can set up a deep cleaning, if you need it, for a later day." Me: "Wait, but today I was scheduled for a basic cleaning? I won't be able to do that?" Dentist: "Well you haven't been to another dentist in a while? We will most likely need to authorize from your insurance and then get confirmation back from them and then schedule you for a deep cleaning!" Me: "But I made an appointment, what if I don't need a deep cleaning? I don't have a lot of spare time to come to the office many times for a basic cleaning. Do you think if I went to a different office I might be able to still get a basic cleaning today?" Dentist: "Hey look, I am trying to help YOU here!" Me: "I had an appointment, I just wanted to do a basic cleaning!" Dentist: "Look if you don't like it you can leave my office!? Get out!" I was LITERALLY being told to leave the office because I wanted to know why I couldn't get my cleaning that day. At that point I was done. Can't deal with it. The worst part of all of this is that it all could have been avoided SO easily if there was even the SLIGHTEST inkling of professionalism. Late for your shift? Call ahead and make the proper arrangements! Electricity is out in the work room? Call your appointments and let them know they will need to reschedule instead of letting them come in for an appointment where nothing will happen. Bugs in the office? CLOSE THE FRONT DOOR AND PUT SOME CITRONELLA IN THE OFFICE OR SOMETHING! Can't uphold your commitment to perform a basic teeth cleaning? BE HONEST AND UPFRONT ABOUT IT AND DON'T TRY TO DANCE AROUND THE ISSUE OR MAKE IT THE FAULT OF YOUR PATIENTS THAT YOUR ELECTRICITY DOESN'T WORK! Sorry, everyone, for the length of this review. I needed the whole story out. read more

Dr. Farzin is completely wonderful. He's super professional and his ethics are amazing. I'm great full to have him as mine and my sister's dentist :) read more

Today I went to smilemax dental, the first thing I notice it was that the office was really clean. Second the moment I enter it's was like home, I felt to we'll welcome all the stuffs say hello everyone was really nice. The lady on front help me alot her name it's Bertha robiatti. She's the most wonderful lady, really helpful. She explains everything really good. I came in for a regular check up for my 6 month check. I been to other dentist before and I had experience bad moment. But today was amazing. I really recomment this office. Dr. Matt farzin it's really patience and really honest Dr. I really aprecciate everything they did today for me. I felt at home. Thank you. read more

So I've gone through the past 3 managements of this dental establishment, comparing them all I am the happiest I've been with the new DDS Matt G. Farzin. He was to the point on my dental health with zero scam on preventative work. Pretty much your teeth are healthy and lets get your annual clean up done which I was out of there in less than an hour. This is a big deal since I've gone through 4 different dentists in the past 3 years and I have felt scammed by all with "oh you have 8 micro cavities, we need to fix them all" and in fact micro means they can become cavities but are not and could just be tooth discoloration, the honorable thing is to go every 6 months to monitor them and IF they become cavities then do the work otherwise the tooth is being drilled for no reason other than for the dentist to make money off me every 5 years when the filling needs to be replaced or worked on again. So yes super happy with DDS Farzin he was awesome and he has amazing hair too, haha. read more