I went there for the first time today. I love my cut and color. The stylist Diane was excellent and I would definitely go back and ask for her. I thought the price was reasonable and competitive with what I would pay at other places read more

Went to see Brittany for cut and highlights 2 weeks ago. I was not too thrilled because it was not as light as I usually get. Brittany called me and offered to add additional foils at no charge. She did such an amazing job and I have received so many compliments. I want to thank Brittany for the excellent job and time spent to make me feel appreciated. While there I watched Danielle and Lisa send several happy customers on their way. This salon does excellent service and I would never go anywhere else!! Thank you ladies. read more

Lisa has been cutting my hair for months no, and I have never been happier. She is a true professional abd is k nowledgeable in all styles. I will never go to anyone else. read more

The stylist I have been going to over 5 years is no longer there.. So I took a chance and asked for a trim..well 6 inches later not the 3 inches agreed upon my hair is gone. Awful..absolutely unacceptable!! DO NOT go here! read more

I had been there twice before with good results but 3rd time was disaster. My hair (roit toych up and shorten the back a little) turned into dark dark brown...some areas were not even colored..and my hair was 3" shorter than when I walked in. Some areas were cut in different lengths. SHOCK I called back to say this color needed to be fixed...nothing could be done with hair cut except make it shorter. I stopped by the salon to see the stylist in person about not coming back. She never took a moment to address any of my comments except OK. I guess her work is so rough she is numb. read more

I had been there twice previously and was satisfied. This time, Danielle..the manager, with my stylist. My hair is chin length and highlighted. I came in for a root touch up and my back was a little long so I wanted it trimmed. When I left my hair was dark dark brown and completely covered my highlights. There were sections of my hair that were not colored at all. My hair went from chin-length to just under my ears all the way around and layered. My bangs resembled those of Mamie Eisenhower (check her hotos for an idea what my bangs look like) This was not even close to what we discussed before she started. The next day I was still so upset that I called to express my concerns. Danielle said come back in and she put in some highlights at no charge. By that time I realized how bad the cut was , I decided there was no way I would let this woman near my hair again. I did go to the salon in person so that I could show her why I was not coming back. However her response to my concerns were "okay", "okay" that was it. I believe that SmartStyle corporate should refund me my cost at SmartStyle for this Fiasco as well as pay for my new cut and color to correct her horrendous mistakes. This will take years to grow out. If you decide to go to SmartStyle at Bay Pines do yourself a huge favor and AVOID Danielle as your stylist. She may be a good manager but that's about all. Beter yet...just go somewhere else. read more

I've been going to this location ever since I moved to Florida. We even moved farther away and I still go here. Danielle, the manager has always done my hair and I love it every time. The prices are better than any other salon and I always love my cut and highlights. I will keep going here until I move away! read more

I went to Danielle Bestow at Bay Pines. My hair was almost all one length and curly, I just needed it trimmed up.I specifically told her that I did NOT want layers in my hair. She said ok, trimmed it up and sent me on my way. After it dried I noticed that the sides were still really puffy and frizzy, so I went back the next day. I let her know that evidently she needed to take a little more off. She then proceeded to cut the rest of my hair, excuse me LAYER the rest of my hair. When I asked her why she layered it after I specifically said not to, her reply was, "that is the only way to cut it." And I am just supposed to be ok with that? I'm sorry, but if you can't do it the way the customer asked then you need to say something. I now have a good 2 years to wait for these layers to grow out! I know you can't put my hair back, but you need to be held accountable for what you have done! read more

Update!!! Not only did Jackie do a phenomenal job on my hair recently, but now I've been completely blown away by the services provided by Maxine at the same location when I took my teenage son for a haircut. Maxine took us in at 2 minutes before closing time, and spent and hour working through my son's mangy mop of hair, and I walked away with a clean cut, handsome young man! Both Maxine and Jackie at this location are very skilled, friendly, attentive stylists! Even my I-don't-like-anything teenage son said Maxine was awesome and he only wants her to cut his hair from now on! read more

Linda is the most personable and awesome stylist that I have been tot and i have been to many!

I went in for a color, cut and style, before going, I called to let them know I have long thick hair as I was concerned with the time, they assured me they had time. I got the color which was good, however I didn't get the cut or style. I paid 129.00, additional 20.00 tip was given. I called on Monday to speak with manager, she called me back 5 days later, she concluded I got a trim (I asked for layers) and she blow dried my hair so that was considered my style, I have very thick hair, so blowing it dry just poofed my hair. I did NOT get what I asked for, all I wanted was to go back get haircut and style I had asked for. The manager was very rude calling me a liar because there were two other stylist said my hair looked good, and I agree the color was good. I would not recommend friends to go there. read more

I been going there for 2 years and liked my hair dresser , but enough is enough is enough .....I never said a thing about while my hair is being done let as they ansered the phone and waited on customers as I sat there in a middle of a cut or color . But then I took off work rushed across town only to find out my appointment was not honored because my hair dresser went home to a sick kid....I get this but some other girl there said she would do my hair NO WAY NO CALL TO TELL ME MY APPOINTMENT WOULD BE WITH SOMEONE I NEVER SEEN OR KNEW I CAN GET THIS Anywhere .........then the girl had a smirk on her face and said it was my hair dresser duty to call REALLY SHE WAS TAKING OVER HER CLINTS IT WAS SOMEONES DUTY TO NO ONE DID!!!!!!! Then the owner of the solan said I should not call her a bitch but she acted like one and cost me money in taking off my job I do no appreciate being tossed around as if I have no life it was so disrespectful .....DO NOT GO THERE YOU MAY GET LUCKY BUT THEY DO NOT VAULE CUSTOMERS THE OWNERS ONLY WANT NUMBERS AND WANT YOU TO TAKE CRAP AND NOT SAY ANYTHING BACK. THEY DO NOT HONER ANY CUSTOMERS AND THERE TIME ! read more