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    Smartglass

    5.0 (1 review)
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    Services - Smartglass

    New installation

    Glass door installation

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    1 year ago

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    Glass Doctor of Jacksonville

    Glass Doctor of Jacksonville

    (35 reviews)

    Westside

    This is my first time leaving a review but I felt it was important to explain my experience…read more I have a walk-in shower that I wanted an enclosure for so I received quotes from three different companies. Because they offer semi-frameless shower enclosures I decided to go with Glass Doctor after confirming they warranty their work for a year after installation. Doing some research I seen they handled a broad scope of work and seemed professional and uniform so I felt confident choosing them for the job. Everything was fine and respectful until after the installation. Getting ready to pay the rest of the bill I had questions about the EnduroShield glass treatment that I ordered. The person handling the transaction tried telling me I never ordered it ($225) until he reviewed the bill. They then applied it to the glass after installation and now, after use, due to the overlap of the two sliding doors, I can tell the space between was missed. I was told to wait 24hrs to let it settle and once I finally used it there was water pooling on the floor from where the water was splashing out underneath the glass. I called and they sent the same tech back out and he tried lowing the glass which did not solve the issue. I called a second time and explained the situation but this time the general manager called me back saying it's "an unforeseen issue" and that I "have to go to home depot and DIY it". I am a patient person and I understand mistakes happen but at this point I felt disrespected. I hired them for their expertise and If I wanted to DIY anything I wouldn't have called. The shower glass that they recommended had a single task and its to keep the water inside the shower. After two phone calls with him I finally drove down there after getting off a 12hr night shift. Speaking to him in person he said "This happens sometimes and I hate having these conversations but its an unforeseen issue so theres nothing we can do". I then tried to explain to him that its the companies responsibility to predict and mitigate these issues adding that they did not mention anything about how my shower might leak in the quote. I even tried to level with him explaining that I spent three years as a commercial locksmith here in Jax and if any customer had any issue I went back and made it right just on moral principle alone. As a professional If I wrote up a quote and missed something my company was obligated to foot the bill - not the customer. After this he was reluctant to schedule someone to solve the issue. Acted like he was doing me a favor for it. The technician came out a week later and put in a seal that solved the problem in under 20min. What really bothered me was the conclusion I came to after my interaction with the general manager. How many kind hearted customers have they had that simply live with issues because they didn't want to cause a problem with the company. In the end the technicians were respectful and the ladies at the front desk were kind but because of the GM ill never recommend this company to anyone.

    I ordered my glass that had shattered from a rock that flew from underneath my lawnmower. I call…read moreglass doctor, they came out to give me an estimate that was almost half of what a well known glass company quoted me, so I went with the lesser price (Glass Doctor) and almost immediately regretted it. first after I had to put a 60% deposit, it took a month when the glass came in and installed witch was yesterday July 25th, mine you I was not home at the time of installation, (mistake) I had to work that day but did allow access to the home. when I got home later that day I was very disappointed in the technician work, one- the technicians installed the wrong glass, the glass that was installed in my house from when it was first built back in 2020 has a greenish/tent reflection especially at night. the glass the techs installed has a brownish reflection and on top of it the install it self was very sloppy and unprofessional, the trim pieces around the door is supposed to hide any imperfections on the inside of the double Pane window but everything is exposed. know I might have to wait another month for Glass Doctor to replace the mismatch glass... Stay Tune.

    Smartglass - glassandmirrors - Updated May 2026

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