Customer service was great at the Helsinki Airport location. However, prices were really high…read more Maybe because it's the Airport. I was also told that the following week in the beginning of August, they would not have any automatic compact cars available because of some kind of a sporting event. The quote for a weekend package with unlimited mileage, full coverage insurance, and vehicle delivery to location was 599 Euros ($639.00). The delivery fees were 40 Euros ($42.00 ) one way. Luckily, I used the AVIA Rent in Tikkurila. I had used them several times before and the same deal costed me 187.00 Euros ($199.00) from Friday morning till Monday morning. They delivered the vehicle to location with no additional charge.

READ THIS BEFORE YOU RENT ON 24RENT.FI…read more My experience: I rented a truck for 3 hours on 24rent.fi and pay 55€. First surprise: 10 minutes after completing the booking, I receive an email from 24rent.fi telling me to pay an additional 150€ caution. If I don't pay, I loose the 55€ because the booking cannot be cancelled. So I pay, I have no choice. Second surprise: A few hours later I unlock the truck, go check the trunk and discover that the floor is dirty with snow mud. Not a problem, I will cover the floor with cardboards to protect my furniture. And so I did. I use the truck for 3 hours , move my furnitures, go to the gaz station and refill the tank. And here is the mistake I make: I fold the cardboards, and leave them in the truck thinking " it will be very useful for the next customer. " I lock the truck and leave. Third surprise: A few days later, I receive an email from 24rent customer service, saying that they will keep 50€ on my 150€ caution because a few cardboards have been left in the trunk and they had to remove them. I reply that " I left the cardboards to help, the floor was dirty so I had to protect my furniture. 50€ for removing them is a lot, don't you think it is unfair? " They reply that " We had to remove the cardboards so we will to charge you 50€ " Brief Summary: You pay the rent, you are forced into paying a 150€ caution, and now they can charge you whatever they like. End of the story, I lost 50€, they lost a customer. No anger, just information. Hope it helps someone. Here was my bad experience using 24rent.fi

I have rented a van for four days and fully paid in advance, they still send me two extra bills and…read morenot explaining the detail of the extra bill. The customer service is not very professional and they would hang out your call even before you finish talking. The renting system is supposed to be the "future", but in reality it is supper complicated.

I rented a car from Budget/Avis Rent a Car in Helsinki. When I returned the car the overweight…read morefellow at the check in and I went around the car and confirmed there was no damage. I received a paper with the total charges for the rental car )just the rental charge nothing more) and boarded the aircraft. I am positive there was no damage on the car! When I got my mastercard bill, there was an additional charge of 843. Euros on the bill. I called Avis/Budget customer service, they said I damaged the car. I knew that was untrue, both my wife and I were present when the overweight 20 something man and I went around the car to check. But customer service said there was nothing I could do about it because it was already charged to the card. I have insurance with my credit card, and so it will not cost me anything, but that is not the point. I know they have cheated. I do not want them to get away with this.