I stopped in for an oil change, telling them I only wanted the oil changed. As they were working,…read moreone guy removed two air filters and proceeded to install new ones without asking me if I was ok with this. I got his attention and asked why he would do that either permissions it is very costly. Nothing is cheap these days anyway. He acted surprised and put the new filters back in their boxes and put my old filters back in. Nothing wise was said, but wow....wanting to make that extra money I guess! I will stay with Garrard Quick Lube from now on, because they're actually faster and they always ask before doing anything extra.

Well, I've been going to this facility for almost 4 years. I've been driving four-cylinder…read moreJapanese cars and today Valvoline tried to bill me at $108 for an oil change and filter. Now on a bad day good materials shouldn't cost you more than $30 and that's not with a corporate discount. So where are the other $90 emanated from? I have no idea. And if the corporate office is paying attention to this, I would recommend adjusting your prices because you people are getting way too rich way too fast

Nate and Zakk at Ken Towery were absolutely incredible…read more What started as just an oil change turned into one of the best customer service experiences I've had in a very long time. These two went WAY above and beyond to help me -- not just with my vehicle, but with genuine kindness and care that you just do not see often anymore. They were patient, friendly, extremely knowledgeable, professional, and so incredibly helpful throughout the entire experience. You can tell they truly care about people and take pride in what they do. Nate and Zakk honestly brightened my day, and they are the definition of phenomenal customer service. Ken Towery is lucky to have them. Highly, highly recommend!

Had a tire that needed patched and Phill was so kind, professional & thorough...incredible customer…read moreservice. I had my toddler with me, who is Neuro divergent and Phil was so kind & patient with him! We were in and out in no time with one of the best customer service experiences I have ever had!

They redone a envoy trains mission for me they give me a long warranty and I didn't have any…read moretrouble at all even after the warranty expired I took it back just to look it over and they gave it a good looking and then they put it on a computer and said efwas

The worst experience I have ever had with any business in my entire life. They will lie and blame…read moreeverything else but themselves to avoid even the remote chance of responsibility. Rusty (The franchise owner) owns the AAMCO in Danville and Richmond, so I would avoid both and deeply consider all the other bad reviews that these two locations share. The abridged version of the issue is, after removing my transmission for a second time to fix a leak caused by improper installation the first time, they neglected to install 1 of 3 bolts that hold the Torque Strut Bracket to the transmission. This missing bolt put strain on the mount which allowed it to break in half 213 miles after the second install. Despite having photos of the bolt present just before taking it in for them to fix the leak and having photos of the bolt missing after they "completed" maintenance, they still refuse responsibility. Rusty has made unfounded claims that "I don't even have any proof that that's your vehicle with the bolts missing", "I don't believe the bolt was left out and regardless that bolt did not cause catastrophic failure to that. That thing hit something"...etc. They have been unable to provide me with any evidence of their claims. I guess his reasoning, is that engineers just put extra bolts on parts for the hell of it and that I should hold up my car registration in front of the camera when taking photos to "prove" it's my vehicle. This part breaking also caused considerable collateral damage. From what I've found so far, the Driver Mount Bracket (Cracked), Passenger CV Axle (CV joint exploded), Radiator (Internally leaking, hit by the engine when it torqued), and the missing bolt. I'll have to pay approximately an additional $800 in parts and towing alone, not including finding another mechanic. After 3 WEEKS of back and forth with Rusty, and Jim, and filing a complaint with corporate, they still refuse responsibility, despite photographic evidence. Corporate is only looking out for the best interest of the business and despite detailed photos and explanations, continues to refer to incorrect information and cannot look at blatant photographic evidence. During the first week they had the vehicle, Jim "inspected" the vehicle in the parking lot and during a phone call said that the Driver Mount Bracket was cracked, and the Passenger CV Axle was damaged. It wasn't until I drove over to look at it myself that I found the Torque Strut Bracket cracked in half, I had to inform Jim since he was completely unaware. I also expressed that this was a warranty issue and Jim flat-out refused despite not having completed an actual full inspection. On top of all this, when I paid for the initial tow, I asked if I could pay the tow company directly (because I don't trust them), but was told no. Jim charged me $225 for a 13-mile tow, but the tow truck driver (Jim's own son) later told me it should have been $125, and that's probably the reason he wouldn't let me pay the company directly because he was trying to defraud me of the $100 difference. I called Jim and he refunded the $100 difference, but I believe this was intentional. Jim's response on the phone was "Oh, I thought that's what he told me. What was the correct amount?" So the fact that he didn't even bother to look at his receipts and just take my word for it shows that he knew exactly what it should have been. This is an assumption, but given my experience sounds likely. To get ahead of the response. Rusty said, "We are willing to help you out and do it for the parts cost if you would like, if not I understand". But, considering my experience that's an easy no. As an FYI, I was a helicopter mechanic in the Air Force for four years and did in-depth inspections and repairs all over the country, even got as far as working with Sikorsky engineers to develop things, so I can see through all the bullshit explanations and excuses that they continued to spew. Attached photos show before and after, and damage. Blue rubber band shows where the bolt should be located on the damaged part

The supervisor Josh is unprofessional and is terrible at customer service. He put my lugnut on too…read moretight and refused to acknowledge his mistake. He keep saying he used a torque gun but obviously he torqued it too tight bc I took my car to a body shop to have some parts replaced, and it broke and disformed the metal. He let me know he was not going to replace a wheel barring even though this was his error. He also went two days without calling me back then told me he waiting for a higher up. He was also going to charge me $500 to change two tire rods that I had done for 200 somewhere else. He was going to charge 150 a piece and I know those parts are $50. 2 new tires and tire rods and he was going to charge me a 1k. Clearly he saw a female and thought he could take advantage of me. He has no business being a supervisor. So I went and saw Justin at the other Danville location and as soon as he saw the lugnut, he says it's obvious it was on too tight. I told him he said he was waiting on someone to call him back. He said who? And when I told him what he said, he just shook his head said if you had brought this to me I would have replaced it no questions asked. He also couldnt believe the amount he was going to charge me, nor could he believe how he acted. Do not waste your time at this location. Go see Justin on Hustonville Rd.

Thanks for helping us out! My tire had a screw in it. In, fixed and out in no time. Nice people!read more

All's well that ends well. I mean, sorta…read more This has been a two year (almost to the day) journey that honestly should've taken two weeks. Max. I bought a new vehicle at Bob Allen. I noticed a paint imperfection on the lot the day I bought it. Everyone there agreed that it needed to be repaired. Pictures were taken. Assurances made. And yet, this nightmare went on for two long years. Keep in mind that this is a warranty job. The car was new. But every time I spoke to someone, they passed it on to someone else like a crazy game of hot potato. Think for a moment. How many people do you know by name at your dealership? One? Probably none. That's the way it should be. I shouldn't have to worry about who is who at the dealership. But, during this ordeal, I talked to Austin, Hannah, Tim, Thomas, Steve, Lauren, and even that curmudgeon Brian. You all, it shouldn't have taken two years to fix the paint. I shouldn't have to talk to that many people over two long years to get a warranty job done. I'm not sure how that many people can drop a ball but I'm proof positive that it can happen at Bob Allen. The two year trial is finally over. They did what appears to be a good job with the paint (thanks, Steve). But now, after having gone through this, I have to wonder if they'll honor their Bob Allen Allegiance Lifetime Powertrain Warranty should anything go wrong in the future. I like the car I bought. It's quick, nimble, and reliable. I just wish the dealership could've been the same. Here's to hoping the future relationship with them is better than the past.

Pretty bad customer service. This is not a place that will do what they say they will from a sales…read morestandpoint point.

Great customer service, got me in quick and back on the road again! Cheap rates as well which is a…read moreplus for sure!

From the owner: We offer automotive repair in all areas from oil changes to engine swaps we also install tiresread more