Wendy was great at helping us find the living room suit we wanted at a great price. Best furniture…read moreplace in Bowling Green! Freddy and Carlo helped us get it loaded and were very friendly and accommodating. FMO gets 5 stars from us!

I will never do business with them again. I ordered coffee and end tables. It took a month to…read moreget them. When I received them,it had what looked like swirls from a sander and a big black mark. Also some scratches. I called and asked for a new coffee table. After sending pictures. The manager said he didn't see anything wrong with it. I have contacted the Better Business Bureau.

Quality is good, not great but good, prices are fair, service was excellent . Actually the…read moresectional was good the quality on the kitchen table and chest of drawers we bought is excellent. We postponed pickup and they were very accommodating. Easy folks to work with. I would recommend their warranty, as couches take a beating. The items they ordered came in early. Also they were more than helpful on loading out.

The management encouraged me to purchase a loveseat for my scheduled right shoulder surgery because…read moremost single recliners had right hand power buttons or handles and the love seat recliner allowed me to use buttons on the left non-operative hand. Well the left side and functions dislodged after one week and the useless Mulberry Warranty for $99 management coaxed into buying denied a claim to fix the furniture and American Freight refused to fix it. So I am stuck with a lopsided piece of junk which is not only useless during my acute stage of recovery but looks lopsided and ugly in my living room.

My husband and I invested in several pieces of cherry furniture from Colonial House in our first…read moreyears of marriage. I fell in love with the beauty of the hand rubbed finish and the authentic styling. We have moved numerous times and the furniture has come with us. In addition to dining room pieces and a slant top secretary, we ordered an oak 4-poster bed and bench to use with some family heirlooms. The bed is beautiful and still in very great shape. I can't tell you how many compliments we've received on the dining room table over the years. I would not trade the table and chairs for anything. The family memories created are strong and I only hope our son and DIL treasure these pieces as much as we do. The beauty of the furniture is only enhanced with the patina. I highly recommend the hand-made furniture if someone is looking for quality and beauty not found in factory produced pieces.

I was really impressed with the look of their furniture and purchased several pieces. What I came…read moreto realize is that they really cut corners on quality. Drawers don't fit well at all and constantly get wedged when trying to close them. The bottoms and backs of the drawers didn't hold up and had to be repaired. The hardware they use is really cheap too. I purchased an armoire, bed, 2 dressers, coffee table and night stands. I have sold or given away most of the pieces in favor of Ethan Allen. I would never buy another piece from this company.

The folks at United Furniture are the BEST--knowledgeable, helpful,…read morefriendly and kind!

We were in search for a new sofa after taking our old one to the transfer station in Logan County…read more We started to look at the consignment shops first. Nothing. So then we branched out to local dealers. I scoped out United's website first to get a sense for what they had, cross checking prices across other stores because they didn't have prices listed at the time. I assume due to the massive sale they were running. Found something in stock that we liked and got it at a reasonable price. We're happy. So far so good. The in-store experience was great. We weren't pressured into anything. I asked about treatments etc for pets and got the skinny. Reasonable prices on the treatments. Delivery also reasonable. The sales staff were friendly and helpful. It was nice to sit in the show room and test the prospects. Thanks for doing such a great job, UF&A! Great to finally stop in to buy something after seeing your commercials for at least a decade.

DO NOT TRUST THIS SELLER! I purchased about $25,000 worth of custom furniture, and I really liked…read moreeverything but I had one, small problem. I had ordered three beverage tables (for about $200 each) and when they arrived they were wobbling. The driver (who is responsible for checking the furniture and doing on the spot repairs) agreed that the pieces would need to be remade. I contacted the store and asked for a refund. I was told they had "tightened the screws" and that the tables were "as stable as small tables can be." Newsflash - there are a lot of small beverage tables stable enough to hold drinks. I asked if the tables were stable, and received no reply. I was told that I could drive an hour and pick up the tables, or wait until they were in the area again (they will never be in this area again) or pay a 50% restocking fee. I understand that custom furniture is not returnable, but this was manufactures defect. If I can't trust them to refund in the event of manufacture defect, then I can't trust them to order from again. So, about $24,400 worth of my furniture was beautiful. But, for a $300 restocking fee they refused to refund my money and told me that the "stable as they can be" tables were my problem, not theirs. I said it was very short sighted of them to loose me as customer and take on all the negative feedback I would post on line but they don't care. Apparently, three hundred bucks is three hundred bucks and they will put that ahead of integrity and customer services.

Tried calling around 5:28pm to find out what time they closed and someone picked up the phone all…read more3x and hung up... once the clock hit 5:30pm they stopped even answering! Clearly someone just wanted to go home!!! Terrible terrible customer service! We were looking to buy furniture but will no longer even consider Thornton's! Good luck!

From HD in TN Thank…read moreyou for the most beautiful furniture and expediting the delivery. I highly recommend this company. The way they handled this transaction was beyond my expectations. Look no further. Buy what you need here from people that keep their word.

Employees were very helpful. They had THE outdoor furniture I wanted (Berlin Gardens), and charged…read morea fair price. What I wanted was also in stock!

We went to quite a few furniture places in town the past few days. The last place we visited…read moresurpassed everyone, Marlin's Furniture for the win. The customer service went above and beyond. We were greeted by Alex, he was friendly, courteous, and patient. We ended up getting a full family furniture set and queen bedroom set for our daughter. Alex was excellent with our questions and helping us coordinate some different items to put together a look we were happy with. The pricing was very reasonable and beat many of the other stores around. We look forward to getting our furniture and making future purchases with this family business.

Alex was amazing! We went into this business after going to so many different places around bowling…read moregreen. We just couldn't find what we wanted. We went to Marlins and Alex helped us and we got what we wanted! 10/10 recommendations for sure!

Customer Service and communication were the worst. Pieces were missing in our furnishing group…read more Another piece was damaged. We ordered in March and 4 months later are still waiting on a replacement piece. No updates, i would NOT recommend!

Customer service is HORRIBLE...after you pay. I am continuously seeing BG Home Furnishing tv…read morecommercials claiming to have superior customer service. NOT TRUE. After we paid $1,000.00 downpayment for sectional, we were told the sectional would be delivered in 3 weeks, possibly 6 weeks. In reality, the sectional did not arrive for 3 MONTHS. The reason it was late was the customer rep at BGHF did not answer the manufacturer's question about the material for 2 throw pillows. The reason I know this is because I called the manufacturer who told me they emailed BG Home Furnishings within 24 hours from the time the order was placed. I called BGHF several times before I called the manufacturer. No one would call me back. One time I called, the lady said today is Saturday and this is a bad day to call about your order. I replied, is this BGHF? She said yes, I said I gave you a check for $1,000.00 and you cashed it but no one is following up on my order. We finally had to go back down to the store in person, and was told ...OH, so-n-so missed the email. They never said I am sorry. They never said we made a mistake. I had to tell them Smith Brothers was waiting on a question about throw pillows. Horrible Horrible customer service. Never say never but honestly I would rather drive to Nashville than be blatantly lied to, with no apology, AND no furniture for 3 MONTHS. Do not believe their commercials. I had to do their job and fix a problem with the manufacturer in Indiana. They would not even call me back or even look to see why the order was not completed until we went back down to the store in person with customers in the store. HORRIBLE, UNCARING customer service.