Greatest bed most comfortable I've ever had. I am crazy about it!! Dial in you most comfortable setting and relish in it.

Made the purchase with full confidence we would love it, unfortunately we had to return it after it felt like an air mattress. This is not a knock on the store that we bought it from. The reason it is a 1/5 star review for this particular store is the return process and the lack of transparency surrounding it. We spent $3,812 on the King I8 and received a refund of only $3,284. Reluctantly had to call the return center to find out why there was a $528 discrepancy and got connected to Victoria who was very pleasant. She explained the refund breakdown in detail; they do not refund the delivery fee of $249 (which is expected and reasonable) and another $279 that was described as a "service/return fee". I asked for a supervisor to ask a few more questions about this mystery fee. She said they reserve the right to determine the fee rather than publish it in the terms and conditions. I asked if they could, in theory, say the cost of that could be $3,000 and she said said they reserve the right to choose any amount they determine to account for their time and labor. She then explained that my chance to ask about that return cost was at the time of purchase after I read the terms and conditions that says they reserve the right to determine the cost of that line item. I asked if the store rep would have been able to even tell me that cost and she said "I wouldn't be privy to those conversations". Seriously. Shame on me for not asking that cost up front, but shame on the company for praising their 100 day trial then turning around and giving only an 86% refund. Don't make the same mistake as us. Ask your sales person ahead of time what all of the return costs are in detail. read more

Store sells sleep number beds exclusively. Spent about 2 hours in store with a very knowledgeable sales representative. We tried out 4 different beds and decided on the memory foam split king with mechanical base. All questions were answered in detail and there was no pressure sales tactics. Had to change delivery dates a couple of times due to getting new carpet in first as most carpet installers will not move these types of beds. read more

buyer beware!!!!! i have a four year old bed that will not go flat, so i basically have a $6000 twin bed and cannot get anyone to respond to a service request!!! read more

Sleep Number - Cannot lower that side of the bed so it is NOT useable. Cannot get anyone to call me back or service this bed. Have been to the store, - Mattresses Near Me - Greenville, South Carolina

See all

The store and sales associate were fine. My issue is with the misleading sales pitch, a mattress that does not perform as advertised and a $200.00 fee to return the mattress. I would like to say that we have friends that have the split king and love it. Ours was a single queen P5 which is a totally different animal. The sales pitch is getting you to lay on the mattress and they adjust it until it feels right to you. They make a big deal about how the mattress senses when you change position and adjusts accordingly. They do not tell you that it only checks once an hour so the feature is kind of useless. With a split king each side would have its own air bladder which is physically separate. Our queen was one solid mattress with two bladders (I assume). In practice, if my wife's setting was only 5 points different say 30 to my 35 we found her side to sag and my side felt like I was sleeping on a bubble and I would have to get as close to the outside edge as possible to find a level surface. Setting both sides to 35 helped a little but did not eliminate the sag on her side. (she does not weigh more than me so that is not the reason) Faulty mattress? I don't know. The attached photo was taken after getting out of bed and taking a shower. The bed still had not adjusted. Sag is very noticeable. They also sell you on their Sleep IQ app which was inaccurate in our experience. Example, showing I got out of bed 5 times when I had actually slept through the night. We stopped even looking at it. Now my friend with the king tells me his is pretty accurate compared with his fitbit so I don't know if it is a problem with our specific mattress or the design difference between a split king and our plain queen. Now to the $200 installation fee. This is charged because they want their "professionals" to make sure it is set up properly. There are two connections in our case. Two hoses with one straight and one 90 degree elbow connection. One end of the hose goes to the pump and the other to the mattress. Pretty simple, not easy to screw up. Our "professional" installers hooked up the hoses to the wrong sides of the mattress so the controls were switched and they also plugged the 90 into the pump and the straight ends into the mattress forcing a bend in the hose/mattress. Calling tech support you would think they would know the basic proper installation of the pump to the mattress. I had to explain the logic of why the 90 should go under the mattress and the tech support person had to search through videos to find a shot showing this. He did find one, was polite and agreed without hesitation to refund our $200.00 delivery fee since I had to diagnose and fix the problem myself. Kudos for that. We decided to return the mattress because this queen did not work right and the app was useless. We still had to pay $200.00 to return the mattress even though it did not work as advertised. SO BE AWARE, THEY STILL MAKE MONEY ON YOU EVEN IF YOU DON'T LIKE THE MATTRESS! $200.00 TO DELIVER AND $200.00 OUT OF YOUR POCKET TO RETURN! BE WARNED. read more

Sleep Number - Shows sag after making bed and taking a shower. It only adjusts once and hour. left 35, right 30 - Mattresses Near Me - Greenville, South Carolina

Was having trouble with my sleep due to back issues. It does take time to get use to the bed. It took about 20 days for me to get my number dialed in. Very helpful sales staff. I'd give five stars but I can't because of the delivery issue. The two delivery guys just reaked of marijuana. Its an unmistakable odor. It lingered in my house long after they left. read more

We had a great experience here looking for a mattress with Tony yesterday. My husband and I have a difference in how soft/firm we'd prefer our mattress to be, so I was intrigued by these mattresses. I read a TON of reviews online before going into the store, so I had some knowledge of the product before going in. Tony spent tons of time with us and answered all of my many many questions without hesitation or needing to look up the answers. He was extremely knowledgeable and patient with us. There was no high pressure tactics or rushing which we really appreciated. After all, the mattress we ended up liking was twice what we wanted to spend going in! They are definitely at the top of the spectrum as far as pricing goes, but we came away understanding why they are more expensive and were very impressed with the presentation. We're not 100% sure if this mattress is right for us, but wouldn't hesitate to come back and deal with this location and Tony again. read more

"Caveat emptor" Buyer beware - I would think twice before buying anything from Sleep Number - if you buy - have them put everything they say in writing before you leave the store - most of all do not trust the management at the store located on 1025 Woodruff Rd in Greenville SC - once you leave the store - rest assured - you will be screwed in the long run. You have been warned! Very sad that a company that most of your employees that are "DECEITFUL" and MISLEAD people who are looking for a reputable company to do business with. John, the corporate rep that called me said "this could be learning opportunity for the sales person that sold me your product". Pretty sad, this at at MY EXPENSE, your sales person is re-trained (if that even happens - which btw I don't believe will happen) - True enough - Y'all got me! Now, my goal is to WARN ANY and EVERYONE considering doing business with SLEEP NUMBER is EXACTLY what has happened to me and for them to RECONSIDER and RE-THINK doing business with a more reputable company because I don't want anyone else to go through the HELL I have experienced. The 100 day trial is a JOKE! The sales rep said if I was happy with the bed within the first 100 days, I could return it - no questions asked. What they don't say is your stuck paying the $1899 for the FLEXFIT BASE and then you pay the company $199 to pick up the MATTRESS only (which BTW just folds up and fits in a box). Then JOHN, your corporate representative says to me - the contract you signed stated the terms, which the sales person did not EXPLAIN at the time of purchase. The important information that is MOST IMPORTANT and VITAL when before buying from your company - isn't clear and therefore is quite misleading! As long as I have this bed I will post on the Internet, and tell ANYBODY I CAN so they don't go through the HELL I've been through! Another thing I have since learned about the 25 year warranty is PRO-RATED. Its not a warranty that is explained by the sale rep, who makes you think that if anything happens to the bed that its covered and will be take care of - NOT TRUE. When my bed was delivered and set-up day 1 - the favorite button on the Bed doesn't work (yes they sent me a replacement button) and taking another day of my time - and inconvenience to me, to come back out to my house and replace that button and I have owned this bed now for 8 days. The thoughts of having to go through this for 25 years and expected to have to pay out more money for something that should already be covered. Very Shi**y way of doing business! * * Day of Delivery ** A FREAKIN NIGHTMARE - Mexicans/Hispanics (most likely ILLEGALS) - Set the bed up in less than 15 mins. I asked politely if they would put the Total Mattress protector on the bed and the delivery guy said NO (I bought the mattress protector from the store for $219, along with 5 pillow protectors for around $12-$15 each) - so I called the store and spoke with Jodi (btw very polite employee at the store) - she asked if they would do a favor (since the Mattress Protector and Bed was purchased at the Sleep number store) if they would put it on as a favor, the guy said they had already done enough favors for this company and they were not going to do it. Long story cut short, they never hauled off the mattress and box spring (that I was told by the sales rep that they would haul off) - they never told me SH*T about the bed or how to work the remote for the bed, they got in their truck and pulled off without saying anything to me at all. iMMEDIATELY, I called Corporate for Sleep Number (which was a waste of time) - the guy I spoke with didn't care about what had happened to me, all he said he was 'sorry' that I went through that and that he could tell me anything I needed to know about the bed or how to work the remote he would tell me over the phone I said No you will not - I was told by the sales rep the day I bought the bed that when they came out, I would have a thorough explanation of how to work the bed and any questions I had about the bed would be answered - that never happened! I asked for the store manager to call me regarding my experience, by 4 o'clock the next day I still had not heard anything from the store manager (Danny) - so I called the store and i'll be damn - same attitude that I got from the guy I spoke with at the Corporate office - really didn't care what I had experienced, same ole "I can tell you everything you need to know about the bed 'over the phone' - which wasn't what I was told be the sales rep in the store the day I bought the bed - so I just hung up the phone! How can this company do their customers like this and get by with it? read more

While this store in particular is not an issue, the product itself is. Everything about the Sleep Number bed sounds perfect. Being portable and not every having to move a mattress again was what sold me. However, once all of the boxes to my king size puzzle were delivered - it was readily apparent that craftsmanship and quality were not a concern... Putting it together is easy, and you don't really even need instructions. There are large flat top panels that slide into the rails - that step is a bit annoying. After about 2 weeks, the stitching started literally falling out of the cover. I find it amusing how people can be impressed with the quality of this item - the plastic isn't molded well, everything is single stitched and pulls easily and compressor is ridiculously loud. Over time you need to readjust everything, the remote looks like it is built from 80s casio watch parts, and the numbers don't seem to line up sometimes. Another thing that isn't mentioned is how your side of the bed is RELATIVE to the pressure on the other side of the bed. So, if your spouse likes to change their setting all the time, you are going to have to as well, since the dinky piece of foam running between the two air mattresses isn't going to stay put... and yeah... you probably just bought two really expensive air mattresses dressed up as a technologically advanced bed. If the quality wasn't enough to turn you away from this purchase, take a better look at their "25 year warranty" - especially how it breaks down. Are you seriously going to pay 80-90% of the replacement cost toward the end of the warranty? They know you won't... you're really looking at a sugar coated 10 year warranty. You're seriously better off purchasing a real bed, unless you go camping a lot. read more

I had to buy a new mattress for school, so I went to Sleep Number on Woodruff road. Buying a mattress never seems like the most fun task, but the employees here made the process so easy and quick! They were so genuinely kind and helpful and it truly made the experience way more positive than I had expected. Thank you Sleep Number for your wonderful service! read more

I looked so many places for the right fit ,the right price, and concerned of my needs service. This is what I found here. I am thankful I took the time to visit this store. I did purchase and am very pleased with the product, The customer service, and the delivery. Thank you so much, JP read more

Went in there and couldn't believe how rude acting the old grey haired man who works there was. Not so much to me as a service worker who came in. They have NEVER been the most friendly people in the world, but this is ridiculous. I think they need to seriously give them a customer service course. The people who work there look miserable and they need to learn to smile. read more

They have a nice selection of bed materials, with some really cool colors. The people who work there are super knowledgeable about what they sell. Very helpful in making the right purchase. read more

I went in to Sleep Number not expecting to find exactly what I wanted right away, but boy was I wrong! The staff is incredibly knowledgeable and helped me find a bed that both alleviated my back problems and allowed my husband to sleep on his own setting. I cannot recommend this store enough! read more

Very professional and knowledgeable staff. However, when I received the bed, I hated it. IT DID ELIMINATE MY BACK PAIN. Within a week I called to send it back because I couldn't sleep and now my hips and legs hurt. Customer Service told me to let them send me a temperpedic top to put on to try. Well THAT WORKED!!! I LOVE THIS BED!!! I now sleep like a baby, wake up without any pain and ready to start the day. I have a P5 and very glad I didn't send it back without trying the top. read more