This review is for the hotels's restaurant not the hotel itself…read more My doctor said I need to eat more leafy greens and more protein. So a steak salad it is! Strolled down to the restaurant here at the hotel and ordered me a steak salad. About 15 minutes later out came the salad. Up to the room I went. Open the salad container and found an abundance of salad and a decent amount of steak. They didn't ask me how I wanted the steak, but it came medium to medium well. That's fine. You get a ton of salad and about eight strips of steak. Just what the doctor ordered! Everything about the salad was good. You get a choice of five different dressings. I went with the Italian dressing. It wasn't over the top tangy, I found it to be just right.

I travel for work and always stay at Hilton brand hotels. This year I've stayed 62 nights in…read morehotels. I have never experienced such a horribly maintained doubletree in all of my travels. I was not informed that they were under construction until I arrived. The front desk employee said they stop everyday by 530pm. He did not say they start around 750am though. After a long day I got ready to take a shower and realized there were no bath towels in my room. I called the front desk and was told they would bring some right up (this was 10pm). About an hour later, still no towels the front desks calls to say things got busy and they were coming right now. I received 1 bath tiwel and 1 hand towel (I requested 2 bath towels and 2 wash cloths) around 11:45pm. Hopefully, once the renovations are completed this location will be a better representation of the Hilton brand. Currently it felt like a cheap roadside motel.

Excellent Hotel. I tend to now stay in only Homewood properties. Liked the location of this one…read moreclose to everything. The staff was good i didn't have that many requests to begin with anyways. We just needed a clean and quiet room away from any noise and well anyone with a family do not book us near them. We were on a very quiet floor. The beds were comfy. Rooms spacious. Went on a weekday and was told there was a complimentary Managers Reception. Thought nothing about it and was greeted with a full blown meal with some delicious wine. I believe it was all you can eat but honestly one plate was enough. The morning buffet breakfast was ample. The staff seem to be on point and quickly serviced. As everything was available i did not need to reach out to staff. Check in and out was so easy. So yes, i'd definetly return again. Had a great stay!!

Absolutely horrid experience. The rudest staff I have ever been experienced in my 10 years of…read moretraveling and staying at a Hilton as a diamond member. Checked out and went to the double tree across the road and was treated much better. I would never stay at this hotel again!

My husband booked this place for our Thanksgiving family visit, and it was a wonderful surprise…read more The room was perfect for us and our two young adult children. We were able to work out and host our family for dinner in a little room decorated for Christmas downstairs.. The entire staff was friendly, and we would definitely stay here again!

Seriously the best hotel staff I have ever encountered. Everyone was so friendly and hospitable. If…read moreI ever find myself back in Buffalo we will only stay here.

This was one of my best stays at a Marriott property in a long time! Several of us came here for…read morebusiness in the area and we made reservations here based on a co-worker's suggestion. Upon pulling up outside it doesn't look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we'd return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!

Stayed two separate nights at the Reikart House and had a great experience. Rooms are beautiful,…read morejust as they look in the photos. Very comfortable and quiet. Excellent staff, we had Brittany pick us up at the airport and Marty at the front desk. Genuinely friendly, helpful, and knowledgeable. We also had breakfast in the lobby restaurant and it was fantastic!! Would love to stay here again.

We have had good luck recently with Tapestry Collection hotels, and both liked the Mosey. Our room…read morewas a decent size, and the shower was a walk in with great water pressure and good hot water. We wanted something in the general Niagara Falls area, but not at the Falls, and this is about 30 minutes away. We liked the attached restaurant, we had dinner there one night and drinks the next. There is both garage and lot parking, and there seemed to be enough spaces. There is a tiny little pool, optimistically called "the spa" that is not a spa, but the water was warm. A lot of hallway noise in the evenings, so we did put on some music/white noise. Overall, another good location for date weekend.

Quality Hilton property. Professional staff…read more Rooms are very comfortable and maintained daily. Restaurant and lounge are great. Restaurant serves breakfast and dinners. Will always stay here working in town. Thank you

Our stay at this hotel was deeply uncomfortable and upsetting. Before we even arrived, Lisa who is…read moresupposed to be the face of this place, and so called "manager" was rude, dismissive, and completely uninterested in anything to do with hosting hockey families. They should never ever be trusted by another hockey tournament company to host their teams participating in their stay to play events. From the moment we arrived, the staff was rude, dismissive, and completely uninterested in guest safety or basic hospitality. The most alarming part of our stay was a man who was not an employee of the hotel repeatedly following our children around the property and taking photos of them. When we raised this serious concern to hotel staff, they did absolutely nothing. They in fact admitted that they "hired" this man, who was obviously, not at all with it to follow our young children around. There was no attempt to investigate, and no concern shown for our children's safety. We were made to feel like we were the problem for even bringing it up. Any hotel should treat the safety of children as a top priority. The fact that this behavior was ignored is beyond unacceptable and incredibly disturbing. In addition to this, staff members were unfriendly, unhelpful, and outright rude except for Donna, their server/bartender inside their bistro. Donna was the ONLY good thing about this whole establishment. Requests were brushed off, questions were met with attitude, and there was a general lack of professionalism across the board. We left feeling unsafe, unheard, and extremely disappointed but we will be heard! No family should ever have to feel uncomfortable or worried about their children while staying somewhere that is supposed to provide security and care. I would strongly advise families especially hockey traveling families who do this all the time-- and especially those with children -- to stay elsewhere. DO NOT EVEN GIVE LISA A CHANCE. She showed the worst customer service and safety concerns of our young children that I have ever experienced. Beyond all of this, please look at pictures our families have taken of the unsafe and poor quality of this place, it was truly disgusting! They truly deserve a ZERO STAR!

Easy to get in and out with mobile key. Nice courtyard. Quiet with good free parking.read more

I was given the suite, 1 king bed and appreciated the spacious room. The check-in was simple, did…read moremobile check in, went up to the front desk, was given my key and off I went. The breakfast was your standard options - waffle maker, cold food items, oatmeal, eggs, bacon and coffee area. The biggest issue I had was 1) they need to do better job of cleaning, especially in the bathroom. Found lot of pieces of long hair that I ended up removing myself using the wipes that were in the room and 2) the mini fridge was iceberg that's been growing lol. It was melting and the water was gathering around the base of the fridge. Overall, enjoyed the stay, comfortable bed, which is important.

Probably one of the worst Marriott Fairfield Inn I have ever stayed…read more Let's list them: 1) slow check-in 2) security lock in room is sawed off 3) no "do not disturb" sign. Today when we asked for towels, instead of knocking, they just used the key and opened the door and let themselves in. Good thing I wasn't naked or doing the nastys. Since the security door is sawed off, there is no way of stopping any one from coming into our room at night while we are asleep. 4) they asked how many travelers when I booked the room, yet they gave us two sets of towels instead of 3 sets 5) dirty. Stains here stains there 6) gym: most disgusting gym I've seen for a Marriott or Fairfield Inn. The photos are self explanatory, it's bad. It's set at 82 degrees, nothing is wiped, mopped, cleaned or refilled. It's a hotbed for nasty germs and diseases. 7) Pool, my kid was very excited about the pool until we went to see it, even with the door closed, from the outside, our eyes started to sting from the strong odor oozing out of the pool room. The water looked thick, reeks of strong chemicals. The pool is only short of having bubbles coming out it like the tar swamps of the Jurassic era. 8) lack of staffs, from evening time to night time, no one is at the front desk, they see you when they see you. Just stand there and wait, not even a bell to ring. The only reason I gave it 2 stars and not 1 is because the staffs were nice. If I wasn't a gold elite Marriott member, this hotel would make me never want to stay at any Marriott hotels.

Great place to stay in Buffalo, exceptionally friendly front desk staff. Coming in from whatever…read moreactivities we did each day, and no matter who was up front, we were greeted and they were welcoming as we passed. Hotel is crisp and clean throughout, rooms are comfortable and we did not notice any cleaning issues. It's not something I would take a star off for, but mainly because it's Buffalo. We were annoyed that the rooms had motion sensing thermostats. Even with the mild weather that we were visiting during, the lack of air circulation while gone always made the room uncomfortable to return to, because it was stuffy. Thankfully, it would be cleared up within 20-30 minutes, but being outside all day and wanting to comfortably relax when you return, it kind of puts a damper on that... and I don't really know what kind of savings it presents. It's easy enough for an AC system to maintain 70 degrees when it barely gets above that outside. Anyhow, thanks to the climate, a minor annoyance. Would stay here again! Forgot to get pics of the room, but I assume if you've seen one you've seen them all here.

Stayed again. It's a very nice place. Big beds. Rooms. Walk…read morein shower. Breakfast. TV.

4 stars Stayed here…read morefor 2 nights on a work trip. Overall, the stay was good; however, one night I found 2 bugs in the bathroom. The hotel seemed clean, but bugs that looked like roaches do not make someone feel comfortable. Positives - I was able to get an early check in. There is a water bottle filling machine on the first floor. The vending area (sodas and snacks) has very reasonable prices. The gentleman at the front desk, Dan, was the nicest hotel clerk I have ever encountered. Overall, the hotel was fairly clean. The towels and bathroom amenities were great quality. The WiFi worked great. See pic: Large (used) trash bag by elevator trash cans - the large bag is provided in room for ease of keeping the room clean and disposing of larger items. This is a great idea being the hotel is next to a sports facility. I can imagine this would help families clean up properly behind themselves! There was also a notice that they are upgrading the tvs to being "smart". While this didn't happen during my stay, it's a positive for future guests! Negatives - The bugs on my first night. The breakfast buffet was just meh. Although there is plenty to choose from, the first day the cheddar egg omelette was old and hard to cut through (breakfast at 7:30am), both days the yogurt was kept in a basket (dairy should be kept on ice), the waffle maker didn't cook all the way through (and no spray to help get the waffle out, so the outer part that was cooked stuck to the waffle maker), and by 7:30 on day 2 they were out of quite a bit of the fresh fruit (the only healthy option). The temperature in the room was hard to control - it doesn't let you select air or heat. 73 was cold air, 74 was like a full blown heater on blast.

We have stayed at this hotel many many times . It is clean , the rooms are nice , we really like…read morethe breakfast and it's close to the university . The front desk staff has always been so so. With the exception of a couple of people , the front desk staff never says good morning or Hello and are very unwelcoming . But this time around I needed to write a review because the service was really lacking . We stayed three nights . The sign in the bathroom clearly states that the rooms are cleaned every other day . At the end of the third day (we checked in SAT and now it was MON) we came home at night and found the room had been untouched . We called downstairs and all we got was that we had to ask for it to be cleaned . No apology no accommodation nothing . And if this was really the policy they should have stated it to us when we signed in . But again the sign in the bathroom stated that it was every other day . But nothing. so we asked for new towels to be brought up . An hour later we were still waiting so we had to call again and at that point it was done .Even if it was a mistake and it was overlooked ​ the way the staff apologizes and acknowledges the mistake can make a huge difference. We really did not receive proper service on this visit .