I was a loyal client of Cecilee's for nearly two years, trusting her with my skin and investing a lot of money in her services and the Face Reality products she sells. At first, things seemed to improve, but over time, my acne kept coming back. In addition to that she diagnosed me with fungal acne and had me using anti-dandruff shampoo on my forehead, which only made things worse after a while.
The turning point came when I had to cancel an appointment due to a canceled flight while out of state. I messaged her 24 hours in advance while still at the airport. Despite my loyalty, she refused to make any exception to her 48-hour cancellation policy and charged me $90 (half her service fee) on an old debit card I didn't even know she still had on file. When I disputed the charge, she sent me a long message about needing to pay her rent and insisted she had the right to charge me because of something I signed in 2023.
What disappointed me most was not just the charge, it was how transactional and impersonal it all felt after being such a loyal client. To make things worse, she blocked me on Instagram after the incident. I was truly shocked about her behavior after having been with her for so long.
Shortly after, I saw a dermatologist who told me to stop all the products Cecilee had me on and confirmed that I never had fungal acne. In just three weeks on a new medical-grade routine, my skin improved dramatically - better than it ever did with Cecilee in almost 2 years in a significantly more cost-effective way.
I now realize I should have gone to a professional dermatologist from the beginning. If you're struggling with your skin, save yourself the time, money, and frustration - and go straight to someone who is medically trained and has your best interest in mind. read more