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    Skate Town USA

    1.0 (2 reviews)
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    Updated 1 month ago

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    5 months ago

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    Houston Characters

    Houston Characters

    (2 reviews)

    I highly recommend NOT using Houston Characters. Setting up a Mickey-like character was easy…read moreenough on the phone - I indicated that I wanted Package B: 45 minutes of Fun & Games. They took my deposit via phone. My party was going from 10 am to Noon for a bunch of 2-3 year olds, and I booked the character from 10:30 am to 11:15 am so that the kids could dance, play games, take pictures, etc from 10:30 to 11:05 am, and then we sing happy birthday and finish up at 11:10 am (my pizza was being delivered at 11 am). I was told the day before that the character would call me in the morning to find out if the party was indoors or outdoors so he would know what shoes to bring. I never got a call in the morning, so at 9:40 am, I called the main number and no one answered. I called again at 10 am and got someone and they said the character was on his way and that he had picked up both sets of shoes. At 10:35 am, no character still, so I called again and the lady told me that the character was there (he supposedly had messaged her), but perhaps he was parked down the street getting dressed b/c he would be coming in costume. The character showed up at my door at 10:48 am - NOT in costume. He spent about 5 minutes setting up his speaker/iPod, and then asked for payment before getting dressed (which I had ready for all of the vendors that day so I went ahead and gave it to him - I wish I hadn't but at this point I wanted him to hurry up and get the show on the road!). He then went upstairs to get dressed (another 5-7 minutes). When he finally came down and made his entrance, it was 11:05 am - a full 35 minutes AFTER he was scheduled to start! Mind you, the pizza had already been delivered at this point and was getting cold. The character did 15 minutes of dance to songs (one of the songs he pulled out a parachute to lift up and down). No games were played. Then at 11:20 am we started taking pictures. At 11:27 am we cut the cake and had the kids start eating lunch (at this point we were running 30 minutes behind b/c of the character being so late). The character pretty much just stood around for the rest of the time since the kids were all eating. All in all, I paid for a package that included 45 minutes of Fun & Games. Not a single game was played. The Fun was only for 27 minutes and the rest of the time he was standing around b/c he came so late. I don't know why the character was messaging the main office that he was at the location on time when he wasn't! What's even more annoying is that I spent a good 45 minutes on the phone during my daughter's birthday party dealing with the situation (when I should have been enjoying the party!). I called them the Monday after and was told that someone would call me back by Wednesday to discuss the matter. No one called. I have called another 3-4 times since then over the course of two weeks and left messages, and no one answers the phone or returns my call. Overall, I do NOT recommend using this company. Customer service is lacking and they have no sense of keeping to a schedule. Starting 35 minutes when you are only scheduled for a 45 minute session for a 2 hour party is completely unacceptable. Even if you stay the full 45 minutes just standing around to kill time to hit your 45 minutes, it's not acceptable to arrive that late!

    This company was amazing. The initial transaction over the phone was very professional. For a 30…read moreminute sponge bob show they took a 25 dollar down payment over the phone by credit card and 100 dollars cash when sponge bob arrived. The lady who came to impersonate sponge bob came in the house first to set up her radio. She was very professional. She took the rest of the money I owed her in cash at that time before going to put on the costume near her car. The kids enjoyed the show and were still talking about it the next day. Everyone got to dance, take pictures, and sing happy birthday with sponge bob. I was dangerously close to putting on my mud mask and doing a clown routine for the kids (which would have been a disaster). I really feel blessed that there was a company that did not charge as much as the others and still made my daughter's birthday party an awesome one that she will always remember!

    Skate Town USA - skatingrinks - Updated May 2026

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