Shockingly brilliant! We're frequent flyers and have used virtually ever car rental company there…read moreis. Yvan met us in the terminal at Bordeaux Airport and walked us to the car. Because it was dark he drove in front of us to our hotel and made sure everything was in order at reception. How lovely is that? Nothing was too much trouble - it was good old fashioned customer service. Well done Excelbis - you are the go to car rental company!

From the owner: EXCELBIS est une agence de location de véhicules de tourisme & utilitaires à MERIGNAC…read more La Location de voiture est aujourd'hui une commodité accessible à tous. Pour une promenade en couple, un voyage en famille ou pour le plaisir d'un essai n'hésitez pas à louer un véhicule neuf climatisé. Mais aussi, en cas de panne, d'accident, ou suite à un vol, une auto vous attend chez EXCELBIS Mérignac. Notre offre de location concerne également les entreprises. Pour des déplacements occasionnels ou réguliers, pour répondre à un pic d'activité, pour votre nouveau commercial, choisissez la voiture qu'il vous faut. Pour votre société, nous vous proposons la location de camionnettes ou d'utilitaires grand volume pour un jour, une semaine ou plusieurs mois. Mais aussi, pour les particuliers qui ont besoin de déménager un appartement, une maison ou quelques meubles optez pour la location de camion.

Worst car rental experience of my life. It took 3 hours for them to have the car, and they kept…read moresaying it would be 15 more minutes. But it never was.

Planes are full when arriving in BDO during the Holidays. Then Avis thinks they need only one staff…read moreto serve the long list when Europcar has 3 staff, Enterprise has 2, Hertz 3...

From the owner: La société de location de voitures Sixt vous propose des solutions de mobilité de haute qualité :…read morede la petite citadine, à la grosse berline en passant par l'utilitaire ou la voiture de luxe... Une chose est sure : vous trouverez votre bonheur chez Sixt !

Be aware of high-pressure upselling at this counter. When I picked up my rental -- which I had…read morebooked through Booking.com with coverage already included -- the agent pressured me into purchasing an additional Premium coverage package, implying my existing coverage was insufficient. It was not. The extra charge was redundant and unnecessary. Proceed with caution at this counter.

All in all, I'm happy we rented a car here and drove from Bordeaux to Aix-en-Provence. The ability…read moreto get a car one place and drop it off elsewhere made this such an exciting trip! It was also easy to get to this location using public transport (a must when you don't have your rental vehicle yet!) It's right at the airport and clearly visible in the parking lot. Marcio, the employee we dealt with, was helpful and did not try to upsell us when we picked up the vehicle. The instructions were clear and our Fiat 500 never had any problems-- my only wish was that it had slightly better gas mileage. I would use this service again.

From the owner: Citiz est un service d'autopartage, opéré par la SCIC Autocool sur Bordeaux. Il s'agit de véhicules…read moreen libre-service, disponibles 24h/24. Plus d'infos en contactant directement l'agence.

I was nervous to rent a one-way car in France, but my experience with Europcar was overall…read morepositive. I pre-booked through Expedia and opted for the rate that included bumper-to-bumper insurance since we have had a couple of mishaps with car rentals in Europe. It gave us peace of mind and was worth every penny. I'm also glad I got an automatic car because it adds far less stress while driving in a foreign country. Book online and book early if you don't want to drive a stick shift on vacation. We were given a very nice, mostly new car. The GPS was handy but it only gave us spoken directions in French. I'm glad I packed my universal Tom Tom as a backup. The car was in excellent condition and was very comfortable, and we had zero problems with the vehicle. This rental car counter is difficult to find as it's at the "end" of the very busy Bordeaux train station. Once you find it, you have to take another elevator up to the top level of a garage to select your car. The garage is crowded and is a little intimidating to get the car out, drive down a long and winding ramp, and then out into the very busy streets of Bordeaux. But we managed. I would say driving in this region of France isn't for the faint of heart, but it's not nearly as challenging as driving in large Italian cities. Once we hit wine country and the small, uncrowded roads, it was smooth sailing.

Stay away, seriously. After paying much more for the "súper…read morecover" this company charged for damages that are not even caused by you! Customer service sucks, the money is gone, never to see again and they just don't give you a good solution/reason to the problem. They royally screw you over And you end up paying more then expected. I thought this was a reputable company. To anybody else thinking of using them,I say don't NEVER Ever ever do that. What a disgraceful practice.