Jesse the owner is a good man, does all the work himself. The to go place for jewelry repair!read more

I've never had an issue with store; always prompt and reasonably priced - even pro bono. This place…read moreisn't fancy and appears to be a bit shabby, but they know their stuff.

I went there soon after they opened and bought a rug with my debit card. When i got home my…read moretransaction went through my account twice! My bank asked me to try to solve the problem myself, so i returned, telling them what happened. That so called sweet lady on tv told me that there was NO WAY THAT COULD HAVE HAPPENED! I turned it back over to my bank. Two banks together discovered that Aladdin's machine had,indeed, posted the transaction twice. I got credited for the duplicate! But i am not happy when the customer service was awful! S.W.

Overall great shopping experience! The employees at this store were ALL very friendly and helpful!…read moreI went in looking for a new rug to purchase and have in place before my family came to visit over the weekend. Everyone was very helpful and even gave me some tips and options that I had not thought of for decorating my home. I left this store very satisfied with my purchase and the service that I received. I will be returning to purchase more rugs when our next phase of home renovation is completed. They have so many great choices!

Great group of people working here. We love bargain hunting and this is a favorite stop…read more They are always friendly and helpful.

I've been going here for years!!! The whole crew is friendly, knowledgeable and ready to help…read more The selection is extraordinary and very deep! You can find anything there at a GREAT price including guns, Blu-ray movies and DVDs, coins, instruments, tools.....

Friendly eager to help and encouraging. Really know their business. They gave several options…read morewith solid advice.

They were the worst. I took in several items. A gucci watch to get a battery and a link. After I…read morecalled 2 weeks later. They could not fix it. Also tried to charge 50.00 for the earings backs. Overcharges and poor service

Great place. They have a nice assortment of goods. I had a brand new Marshall Amp to sell so I…read morecalled and spoke with Roger. We agreed on a price so I drove over and did the exchange. Very smooth transaction. Nice folks.

Sean sure was a great help. Came in on memorial weekend and needed some quick cash, he helped me…read moreout and got me out the door. It was a pleasure working with someone who showed spectacular customer service skills. I'll be back for sure thank you.

If I could give 0 stars, it would be more representative of my experience. I went into the store…read morebecause my aunt needed a rug cleaned after her pet passed away. I explained that the pet had soiled the rug. I was quoted a price of approximately $180 something. I was told they could pick up and deliver the rugs, but that if any furniture had to be moved, there would be an additional charge...I think around $80 dollars. I went back to her apartment, rolled up the rug and put it in a closet. I also took a photo of the label on the back of the rug. I went back to the store to show them the photo with the dimensions along with a description of the rug description. Barry told me the cost of submersion cleaning based on the information I had given him on the photo would be approximately $180. My aunt has Alzheimers Disease and is assisted living, and I was afraid she might not remember where the rug was located. I told him exactly where the rug was located in the apartment. I returned to NY where I live thinking we had a clear agreement. When the guys came to get the rug, They passed by the closet where the rug was located and went straight back to her bedroom. They took a rug that was under her bed, which obviously required them to move the furniture, but they left the rug that I wanted cleaned in the closet. When I heard what had happened from a friend, I immediately called Barry. He said they would go back to get the rug, but I would have to pay the fee for furniture being moved. I made my case, that it was their fault the crew picked up the wrong rug. I asked what they would charge to also clean the smaller rug from the bedroom. He quoted me $50 something, so I told them to go ahead and clean both rugs since they had them, and I would split the moving fee, which he agreed to. I was told it would take approximately two weeks. Almost 8 weeks later they called to tell me the rugs were finally ready. When I asked about the final charge, it was substantially higher that the price I was originally quoted. My big mistake was leaving the store without the quoted price in writing. I tried explaining that I had been a much lower quote of approximately $290 for both rugs, and now they said it would be $420. He resorted to making excuses about how it must have been due to the size of the rug (which they saw on the label beforehand and the fact that it was wool instead of synthetic...also on the label). Then he became more aggressive and told me that since the pandemic, he has had to deal with so many nasty customers. I assured him my complaints have nothing to do with the pandemic, but rather on the fact that I was quoted a lower price and then charged significantly more. He again said he's been in business for 50 something years. Again, all and good, but that has nothing to do with my situation. I would never deal with this store again, and I would warn anyone who does to be sure to get everything in writing!

Billie S. I have had Mr. Martinous clean rugs for me for over 20 years and I have been completely…read moresatisfied with everything he has done. He cleaned a rug for my place of worship, an 11 x 14 which was trafficked by hundreds of feet, sometimes seven days a week, annually for us for about 15 years and kept it in perfect condition. He cleaned other rugs for me and they were clean and shaped as good as new when I got them back. Recently my four-year-old grandson threw up on a brand-new looped rug,it was difficult to clean to say the least. Mr. Martinous was very happy that he was able to restore it to new condition. Mr. Martinous is a gentleman who is and has been very interested in doing his job well and pleasing his customers .

I LOVE THIS PLACE!!!! The employees are SO NICE AND HELPFUL. I had gone to another needlework shop…read moreon Kavanaugh, and I won't EVER go there again! Shepherds Needle actually treat the customer like they APPRECIATE your business!!! They DEFINITELY have my business!!!

I've ordered more than one exclusive kit from this shop sponsored by the Homespun Needlework…read moreFacebook group. The service is fantastic and I have always understood the status of my orders. When each order was shipped, I received my tracking information. The kit was packaged well in case of possible damage in transit. I appreciate that. I wish I lived closer to visit in person. Thank you for all you do in keeping us stitchers supplied.

Great selection and customer service. We do all our jewelry buying from Youngs. They also do…read morerepairs.