Best taxi service I've ever recieved! People on the phone were so helpful :) I had to grab a taxi…read morefor a 30 minute to 1 hour drive and the driver was just so nice. I really recommend Access Cars, good price and service.

Taxi was 15 minutes late and the price changed during the journey. One very reasonable quote on the…read morephone and 1/3 as much again on arrival, with a poor excuse.

We needed a taxi service to move to our hotel. I always hesitate to use taxis when traveling but my…read morenephew recommended Carrot Cars, which he uses quite a lot himself, to get us from the Greenwich area to Bloomsbury. The lady taking our order was polite, precise and up-front about time and price. The cab came on time and texted me that they were outside. Car was clean and comfortable. The driver was safe, polite and friendly. At the destination, because a road crew had dug up the road, he even offered to help us with our suitcases half a block to the hotel (we declined.)

If you enjoy being price-gouged while traveling with an infant, Carrot Cars is the service for you…read more For everyone else: stay far away. We used this company for our trip to the airport, and the initial journey was seamless. Naively, we expected the same level of service for the return leg. Instead, we were met with a predatory "policy" change designed to squeeze extra money out of us while we were mid-air. The "Hidden Luggage" Scam While we were on our return flight--completely unable to check emails or take calls--Carrot Cars unilaterally decided to upgrade our booking to a larger, much more expensive vehicle. Their excuse? Our luggage allegedly didn't fit their "policy," despite it being the exact same luggage that fit perfectly fine in their standard car on the way out. Zero Accountability This wasn't an upgrade; it was a £30 shakedown without our consent. When we reached out to resolve this, we dealt with "Jess" in customer service. To say she was unhelpful would be an understatement. She flatly refused a refund and offered zero resolution, hiding behind rigid scripts while ignoring the blatant inconsistency of their own service. The Bottom Line Taking advantage of a family of three with a 4-month-old baby is a new low, even for a taxi firm. It is clear they wait until you are stranded at the airport or stuck in the air to hike the price, knowing you have little choice but to pay. Do yourself a favor: Book an Uber or a standard London Black Cab. You'll save money, avoid the stress, and won't be supporting a group of con artists who prioritize a quick £30 over basic integrity.

The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.

We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

The driver was 20 minutes late, and then ran off to go to the toilet. As a result, we missed our…read moretrain, and had to rebook on an overnight train, costing us a day and several hundred pounds. (They called to warn the driver would be 10 minutes late, but actually he was substantially later than that.) The driver kept saying, as we were driving, that there would be enough time, and alternately kept chastising us for being late. I would not recommend this taxi company to anyone.

I can highly recommend Driving4you for any trip i have been using them for the past few weeks and…read morereally happy with the cars and specially drivers. i think its one of the best company you will find in London and the best thing about them is they provide luxury cars so i get to work in different car every day. Thank you :)

I wouldn't normally write a review about a taxi firm but these fellas are just so damn nice, it…read morewould be a crime not to! I have used this company lots over the past few years and they are always prompt, friendly and know exactly where they should be going. I know that should always be the case with taxis but in London it's a rare thing when it comes to mini cabs. Even when other companies have quoted me an hour to get to me these fellas have said 'no problem' and been there in 10 minutes. At the London Field Day festival, they helped me and my friend get home for a snip of the cost of the other places near Victoria Park and we only wait about 15 minutes. They are good if you are a single female traveling too. Thank you Diamond Taxis - you are my favorite!

Awful. I have been using Diamond cars for about 3 years. It…read moreis like any local minicab service, not especially friendly, but does their job. To be fair, they are good for local pick ups and drop offs. and actually good for going to airports. but their problem is the pick up from the airport plus the very arrogant attitude of some drivers, one of them definitely had some anger issue! Last week I booked a cab from abroad to be picked up from heathrow. when I arrive at the baggage reclaim, the cab driver calls me and says that he is going to take another 30 mins. I'm actually a patient person so I just said ok. I go out to the arrival and call the driver after 30 mins, he said that he will be late for another 5-6mins, and tells me to come to the 'drop off' area, which I had no idea where it was. I asked around dragging my suitcase, but no one seemed to know, so I waited outside the arrival near the taxi area for another 15 mins. still no sign of my cab turns out that the driver didn't have any credit on his phone and couldn't call me. very professional. I found out that he was on the departure level drop off. I had to go 3 floors up, he is still not there, takes him another 5 mins to appear in front of me. He did apologies but the tone of his voice is not especially sorry and just made excuses rather angrily. His driving was dangerous, rough and speeding way to fast. I expected some sort of discount, as I waited almost 1 HOUR after an 13 hour flight and used my mobile to call the driver about 5 times. but he refuses to give any discount. I called the office and they spoke to the driver, tells him to give me 2 POUNDS off. I thought they were joking but they were dead serious. I lost my energy to argue and just paid him 45 pounds that he did not deserve. When I turned away, I could hear him saying something rude to me. very disappointing as a loyal customer NEVER EVER AGAIN.

Great service, professional and on time. Will be using again Crossharbour Cars thanks.read more

they wererecommended by my friends because they are known as a very good value for money mini cab…read morecompany. They also have the same fair on Christmas day for airports!!! :)