This has been one of the most frustrating online shopping experiences I've ever had. I am extremely disappointed in both the product quality and the service I received from Simply Grace Boutique. The first sweatshirt arrived with the appliqué lettering already peeling off straight out of the package, so I requested a replacement. The second one wasn't any better -- the appliqué was crooked, making the entire sweatshirt look cheap and poorly made. When the third replacement arrived, it was the wrong size(sent a LARGE and not a SMALL) which was beyond frustrating. In total, it has taken four separate shipments! This sweatshirt was preordered in July, with the first shipment not arriving until October 7th (originally expected ship date we were told was 9/20/25) We didn't receive the final sweatshirt until December 4th nearly five months after ordering and it's not perfect either, the iron on letters are wrinkled!!!! Each time an issue was brought up, we were told a replacement would be sent "immediately," yet that never happened. Shipments were often sent a week or more after notifying the shop owner. And shipment tracking not received until after I had emailed to request tracking. The Customer service made the experience beyond frustrating -- responses were slow, unhelpful, and often felt like they hadn't even bothered to read the details in my message sent to them. At no point were we offered a discount or any form of compensation for the repeated issues -- just excuses and no real explanation. The final product still feels low-quality, more like a basic iron-on vinyl design on a mock neck than the premium item advertised. After dealing with poor quality, long delays, and terrible customer service, I can confidently say I will not be ordering from Simply Grace Boutique ever again. This was far too much hassle for something that should have been simple. read more

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