I purchased a pair of bling eyeglasses last year at our Oklahoma State Fair. I work 12 and 16 hour shifts in a hospital and I am constantly removing my glasses. I am rather hard on glasses I admit. I had broken the nose piece and lost many of the stones, but still enjoyed the glasses. Today, I stopped by the Simply Barbara booth just to inquire if they had extra stones or nose pieces that could be purchased or were free. Before I could finish inquiring a man stepped forward and stated,"didn't we give you a case for those?" I replied,"yes you did," He stated in a curt tone, "No we can't fix those." then he walked off. My friend and her husband were with me. My friend exclaimed, "that is really poor customer service." I agreed with her and I then said," Well maybe I need to rephrase my question. I returned and asked the man did he have replacement stones, thinking I could glue them on myself. I was again met with a great deal of resistance and treated like I was trying to pull off some scam for the $38 pair of glasses that were over a year old. I told the man at the booth that he had a "pissy attitude and terribly customer service skills. " I also told him I would be writing a review. He told me to go right ahead and write a review. He didn't attempt to answer any further questions but rather continued to assume that I wanted something for nothing. I had originally went to the booth to buy another pair of glasses and then thought I would also inquire about replacement stones. His curt attitude and demeaning posture set the tone for a no purchase here or ever again from Simply Barbara. I feel sure Mr. Attitude was Mr. Barbara, if he was just an employee surely he would have been terminated by now. read more
