Kevin is very professional and good what he does I will continue to trust my taxes in his hands.read more

I have used Arena & Harrison CPA's, Inc for the last 4 years for my tax return. Matt Ganz has done…read moremy taxes. He is so professional, kind, a wealth of knowledge. My taxes are a little tricky but are always completed in a timely manner. The staff is friendly as well. I'm so grateful for this CPA firm.

Beware! I passed…read moreover my tax documents to a Nick Arena (a CPA at Arena & Harrison) on 1/20/18, as soon as I received the necessary files from my employer. Although Nick said that he was free all of February it somehow took him until early March to finally mail me my prepared return (he offered to mail it since their office is 30 minutes away). Upon receiving the return I was asked to send it back because the CPA realized he could add another deduction - this was to be sent back at my expense. Upon reviewing the return I also noted multiple questions and concerns around various parts of the return, including that my student loan interest wasn't included. I mailed the return back on 3/7 and also followed up via email. There was no response via email or phone and finally A MONTH LATER, 4/2, I received the return via mail (extremely close to the tax deadline). When I opened the return NONE of the changes that I requested were made and no one reached out to me prior to mailing the return again to answer my questions, explain why changes wouldn't be made or to notify me that the original reason for sending back, the new deduction, wasn't going to be applied. Once again, I called multiple times and was finally contacted by the receptionist who informed me that the CPA didn't agree with my changes and the return was "accurate" from their standpoint. The accuracy of the return was extremely important because the CPA was saying that I owed thousands of dollars- clearly I wasn't ok with filing it with no context to the lack of changes and I felt unsure that the work was reliable. At this point I had signed nothing and paid nothing. So I sent the return back to the CPA (with USPS tracking) with a note letting them know that I was dissatisfied with their services and would be using a different CPA's services. I clearly didn't use Arena & Harrison's prepared files because I paid another professional CPA firm to file for me. The new CPA was able to do the return within 2 days and with a MUCH lower amount owed on my taxes. Now I've started to receive "past due" bills from Arena & Harrison. I called on 7/14 to let them know that I was confused as to why I was being billed because I did not end up filing with them and returned their files. The receptionist relayed that the firm partner told her "because they did work I am responsible for paying them". I asked for the partner to call me back directly and haven't heard back. (Once again, poor follow through.) I then filed a complaint with the Better Business Bureau and Arena & Harrison responded unprofessionally. They spent their time trying to make it sound like I was hard to work with (AKA-I was the root of the problem) and used up a large amount of "professional hours". They stated that the reason it took them so long to complete by return was because I kept emailing them new documents to use for my taxes - that is completely inaccurate. I met with Nick Arena on 1/30 and also hopped on the phone with him to make sure that he had what he needed. Luckily I saved all of the emails between us and can say with confidence that not only did I make things easy and provide everything upfront, but I was also very quick to respond if/when Nick reached out to me. I can also see looking through that threads that a LARGE portion of our email correspondences were of me following up asking for a status updates because the CPA was bad at following up or responding at all. My advice is to go elsewhere. I wish I would have done this myself. Arena & Harrison not only has communication/ follow through issues but they also have a clear lack of professionalism. I am shocked that they took the time to respond to my BBB complaint to make ME look bad as opposed to trying to rectify the issue. What they probably don't realize is that anyone reading that on BBB is going to take it as a red flag that they are unprofessional and have no accountability.

We used Jean for our taxes this year and could not happier with her assistance! Her office was…read moreresponsive to questions I had before hand and it was super easy to schedule an appointment with her online. Our taxes were super difficult this year and she explained each step she took to file for us. She provided everything in an envelope and gave us pre-addressed envelopes for our payments. She was super pleasant and easy to work with - we will be using her services in the future. Also, if you are involved in law enforcement she is very knowledgeable about deductions and gives a discount for her services. It is a flat rate instead of a percentage of the return.

I had an appointment with Jean's tax service. They are located two buildings south of LTOB on the…read moresouth side of the building. I walked into the office and said I'm sorry I forgot my mask, can I go back to my car? She said no masks needed. Her office is nice but small. I asked if she would wear a mask. I said I had a clean unused mask in my car and asked if she wanted one. She said 'I have masks here but I won't wear one.' Its hard to breathe with them on. I told her in that case I did not want to do business with her. Right now Coronavirus is resurgent in Ohio. I have asthma and was not willing to take the risk of being in a very small office for an extended time. I don't know how she does taxes, but I do know that at least in one way, she does not care for her customers.

I've been with Randy and Todd Martin for financial advice and investment direction for over 10…read moreyears, and they have "done me right" throughout that time. They often help out with willingness and concrete advice beyond the scope of their normal financial advising. They have helped me with estate-planning advice, the right actuarial service to use in evaluating assets, and I could go on...and I like the personal touch and connection I've developed with them over the years.

we have been with State Farm for over 30 years. Mike has been good to us and Amy is absolutely…read moreamazing. we have many policies and she always works to get us the best rates possible. I would recommend getting a quote from Mike and his team.

I highly recommend Odis Parker from State Farm insurance. In my 40+ years of being an insured…read moredriver, i have never had such a kind, thoughtful, and personable insurance agent. ​

I had an excellent experience with Odis Parker and his State Farm team. From the very beginning,…read morethey were professional, friendly, and attentive to my needs. They clearly explained all of my insurance options, answered every question I had, and helped me find the best coverage at a competitive price. Their customer service was outstanding, and they genuinely care about their clients. I highly recommend Odis Parker to anyone looking for an honest, reliable, and knowledgeable insurance agent. Thank you for the excellent service!

New agent for me and I enjoyed working with Ernie. Thank…read moreyou so much. We were able to save on each policy we placed with Nationwide. Support has been great. John, Amy, and Karen are great people to work with as well.

You cant force someone to want to help you. 2 weeks ago I called looking for help. I had already…read morespent the past week trying to figure out which insurance to go with, so making this call meant I made my decision. Ernie wasnt there...a woman took down our info and I told her we were interested in car insurance, renters, and pet insurance for our 4 pets. Clearly understanding how much money we wanted to spend, she called him upon us hanging up and called us right back with a date he was free. My aunt ended up dying the night before our meeting so I pushed the date back 2 days. He was supposed to call us with a time to meet but never did. We called that morning, being very pressed for time being that our car insurance was expiring that same day. He didnt pick up, nor did he call us back. All of my research gone...all of the time I took trying to find the perfect insurance and perfect agent...gone. He called us back 2 days later claiming we were supposed to call him and he had such an attitude like it was our fault he lost the sale! What nerve!! So Ernie, if you read this...you messed up big time!! You lost out on a ton of sales from us and pissed us off enough for me to write this review and tell my whole family. Nice going... I really dont know how you came with such high ratings when we practically had to beg you to meet with us so you could take our money. My mistake. I know now to avoid you and make sure my whole family and all my friends and neighbors know to avoid you.

I needed home and auto insurance it was easy and a pleasure to work with him…read moreAnd so far we are looking. Good