I am a mom of 4 boys so I have been to soooo many places like this over the last 15 years. My…read moreson's best friend moved to Tri-Cities and we try to visit as much as possible. On our last trip I was looking for something fun for a couple of 11 year old boys to do on a cold day and found this place online. It was super clean, well organized and lots of fun. I think 11 years old was probably the top end of the age range unless you were doing laser tag or virtual golf but we had fun. Like I said I have been to a ton of these places over 15 years and was very impressed with the cleanliness and efficiency of this one!

So apparently at Quake The EPICenter of Family Fun this is considered too dangerous and against…read moretheir rules. I was told to stop and can not hold my daughters (Who is special needs) hand to assist her to jump. Literally jumping an inch or two off the ground. I get their are rules, and you are not going to catch everyone but, others were doing the same and even pointed out by one of the owners while we were talking yet said absolutely nothing to them?? We have never felt she was not welcomed at a place until we tried to celebrate her bday at Quake. Such a sickening feeling as parents. We never had this issue at Max Air. I'm just glad she doesn't have the understanding to know what happened, to feel unwanted so she could still attempt to enjoy her bday.. Again needed to add this edit due to the lies of this company. First we were never told that we could move to bigger trampoline and continue to jump assisting my daughter like in the video. In fact I had to demonstrate to you in the adjacent bigger trampoline how I was jumping like in the video and was told that wouldn't work. Second in your video of rules we watched I did nothing close to depicted as double jumping or jumping too close to a smaller person as clearly seen in the video below. I was very gently assisting my physically handicapped daughter to jump. Absolutely nothing dangerous in that. Shameful and shady of a company to respond with lies instead of facts. Then to suggest that I'm putting my daughter at such dangerous risk to her safety is a joke. Much like how this company has responded to this whole thing.