Stacy & Joey got me into a new internet plan and i will save money. Nice thing is that it is same…read morerate forever. It is a better plan too. Thanks Joey & Stacey!

I am writing you for I was totally impressed by an ASTOUND co-worker, Joey Langer; his customer…read moreservice was EXEMPLAY. Here's why: I visited the Astound PO store two weeks ago and addressed my bill with a representative. We agreed upon a fair price point. Following, I received a bill statement from Astound highlighting an increase to $149.00 which was almost twice my previous bill and more than double the new price point agreed upon when I visited the Astound PO storefront. So ... I dropped in on SATURDAY, November 15 and met with Joey; he was working alone and there was a line literally out the door. He was gracious and timely with everyone one of us. This was impressive! When we spoke, he said he would get back to me on Monday for he needed to reun this by his supervisor or team. Today, MONDAY, the 17th, he called me with good news, the plan was reduced. And he demonstrated what he promised: 1. A call back 2. And follow through on the billing And I am happy to continue to be an Astound customer another year due to Joey's service.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

I had Century Link for a long time when I lived in Westminster Colorado and was very happy with…read morethem . I never had any problems with the service or had any technical issues . Customers Service was terrific.

Whoever is running their operations should be fired. This company is truly terrible and I've never…read moregotten past installation with them. The first time a random person texted me two days before my appt just asking to come install "now." Uh no. Then my appointment was cancelled for my original time. The next time they didn't show up during their window and had no ETA for how late they were running, after another couple of hours I cancelled. I gave them a third try yesterday- by far the worst. After being an hour late I message and still no ETA. My appointment was from 10am-12. I for multiple calls and messages at 5:30pm from a tech telling me they had arrived and they seemed confused why I had not set aside my entire life to wait code them for on a Friday night. Long story, this company has no idea what they are doing. They are clearly mismanaged. If you can't take appointments- don't. If you can't service your clients - shut down.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

Terrible. Sales person said they would take care porting over all our devices and we would receive…read morea credit for the two phones we still owed for a contract with T-Mobile. We also were told we could get YouTube tv through our bill at a discount and a package with Max and two other streaming services. Turns out they did not port over two of the Apple Watches so we have still been getting billed from T mobile. Received one code for cost of phone contact but was buried in the myriad of junk email we get from them and they won't reissue. Never got YouTube tv to work and still can't get Max.. Little to know help. Store tells me to contact customer service and customer service tell me to contact store. I don't think there any honest business out there anymore . We left them 5 years ago for poor customer services.. After this contract is up i won't be fooled again

I entered the store at 8:03 picked up a phone I purchased and was added to the queue at 8:06. I…read morewaited 40 minutes only to have them serve someone who checked in after me. I asked the manger and he explained that I needed to go to the person who check me on in. That completely negates the waitlist that I was on. The manager, Namen, just dismissed my concerns. I continued to wait an additional 20 minutes while the person who came in after me was serviced. Poor reflection on Verizon. Namen could benefit from some basic customer service training.

I've had to go in multiple times over the past few months and each time they want to talk to my…read moredeceased father even though I've provided them with the death certificate

I never thought I would think so highly of services as common and mundane as Comcast...but I…read more(surprisingly) received a super positive home security installation service by Sarah this week..bit shout out to her patience and service mind! I've been prolonging the unavoidable: installing hone security service at my place for so long. What made me finally pull the trigger was hearing about a residence intrusion that rang so close to myself...heck, there's nothing so valuable at my place, but having a functional, preventative home security brings peace of mind to another level. On the day of installation, Sarah showed up on time and was really clear with what she needed to do. She asked for clarifications about my preferences, had me set up an account and got going right away...she definitely knew what she was doing and was super proficient in it. She was also super patient when demoing the service and walking me through the control system and mobile app, too. All in all...I was super happy with this service. Had I known it'd be so painless, I would have signed up for this long time ago! Thanks do much for bringing about peace of mind and an awesome service to your clients, Sarah!

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

Xfinity Cable is down in my yard and on top of my car and front lawn. Maybe dangerous, definitely…read moreurgent. Internet that i pay for not working obviously. It's impossible to get ahold of a service rep and i am not getting any confirmation when i try to report this online. URGENT AND POTENTIALLY DANGEROUS.

1 hour on the line trying to get an agent to help out on false promises that 1 manager gave, they…read morejust throw the call from one department to another not giving a F*** about costumers.

Signing up for another year. Really enjoy being a customer of a local Ballard business that offers…read moregreat service and support. Great option for marina wi-fi. It's easy to unhook from the slip. My streaming bandwidth is fine for Netflix. Also, my issue with my personal router was an easy fix over the phone- no 20+ minute wait on hold. I have to use other companies in Colorado for my parents and the big providers (CL) have different outcomes depending on who I get and inevitably things are a mess. So Salmon Bay Technology is a wonderful company to talk to, and i highly recommend.

Came home to find our WiFi antenna came loose and no WiFi. Called and Erin came over right away…read morewith a new and improved antenna. Had us up and running in no time. Fantastic customer service!