I've never reviewed anything on Yelp before but created an account specifically for this experience.
My partner booked a couple's day here for us after a stressful few months. She called in and specifically requested a package for couples, and was recommended a package that got us each a massage, facial, and pedicure. The worker took both of our names and contact information, and told her we are booked into the loft (once during the initial call, and later in a follow up call).
Fast forward to almost a month after booking and we arrange a babysitter for our children and travel to Corner Brook ( we live approximately one hour away). When we arrive, we're told that only my partner is booked in for all three activities, they have no record of me being involved, and can possibly "squeeze me in" for an hour and a half for "something." Needless to say, after eagerly anticipating this day for weeks, planning a romantic day together and planning to also buy gift packages for Christmas for family members, we were angry, but mostly disappointed. We left being told they were "sorry" and to call Monday to speak with Vicki (a manager I guess?). I would recommend looking elsewhere. read more