I have never been treated so rudely in my life at a professional office. Receptionist advised my…read morewife and I that we needed to have Dr. Groen's name on our UHC insurance cards and refused to speak to the UHC rep who I called. She also refused to give me the number for UHC to call. UHC confirmed that they DO NOT put the physician name on the ID cards. We waited two months for this appointment. Just incredibly rude treatment. I will take my complaint to Illinois Department of Public Health.

I needed to switch primary care providers after moving from the city to the suburbs. So grateful…read morethat I found Sanitas Medical Group! Sylvia Villagomez, RN, FNP-C has been absolutely amazing. She is kind, sincere, compassionate, thorough, and really takes her time to get to know you as a person (not just as a patient). And as a nurse, I want the best possible care for myself and for my family. With Sylvia and the staff at Sanitas Medical Group, I know we are always in good hands.

Referred by my kiddo Pediatrician. We were in New Lenox for a Cardiology appointment. Very clean…read moreoutpatient clinic! Busy! busy! busy! Full room, but the ladies communicated well and organized. Patients were in and out Fast and efficiently! Not sure if you need an appointment but I will definitely recommend! . Doctors were very informative and knowledgeable. Nurses were friendly and very professional. Great clinic. Oh yea! There was complementary VALET!

Dr. C. Nawrocki was my Gyne until she ignored my complaints of weight loss, abdominal growth,…read moreunusual hair growth where it shouldn't grow etc. and blew me off until I ended up in an ambulance to the ER in horrible pain. I had a Hugh Ovarian tumor, spent 10 days in the hospital and Ovarian Cancer. Her first words to me in the hospital were "What did WE miss?". It was what SHE MISSED! I DESERVED BETTER THAN HER DISMISSAL OF MY COMPLAINTS AND SO DO YOU!!! ONE VISIT IN THE HOSPITAL AND SHE NEVER CAME BACK, NICE WAY TO TREAT YOUR PATIENT! SHAME ON YOU!

Morgan L.'s review is almost word for word my experience with Catherine McDoniel. "I don't have…read moretime for this. You need to do better at scheduling more time. She was dismissive, rude, condescending. She should not be in a career working with others let alone with people who need help. I saw Nawrocki years ago and she was fine. But C&R needs to get rid of this cancer McDoniel.

As I entered Pavilion A (1890 Silver Cross Blvd) I was greeted with a genuine and friendly smile at…read morethe Information/Check-In Desk by Debbie M. a volunteer. Debbie M. was very kind and helpful in directing me to the Outpatient Testing Center. As I arrived at the Patient Registration/Waiting Area I was greeted with a smile from a very kind and helpful Alex Arrioga. Alex registered me for the Electromyography Test. At this time Sue an EMG Tech took me to the room where she explained the procedure to me in a calm, compassionate, and clear manner. Sue responded to me in such a sweet and truly caring manner as to make me feel very much relaxed as she performed the 1st part of the test. Dr. Bassel Kazkaz was kind and professional and performed the 2nd part of the test. My most sincere thanks to you all. Steven S.

What a mess. My husband brought me here first for the lumbosacral root pain. The ER was packed and…read moreI sat in a wheelchair with horrific muscle spasms. The staff were somewhat attentive. The ER doctor gave me a muscle relaxer but nothing for the pain. After being discharged, I suffered three more days before my husband took me to the ER in Indiana where I was admitted for 7 days. Go figure.

I really wish I listened to all the reviews on Yelp. I would not even recommend this place to my…read moreworst enemy. They charge you for every single little thing and then have the nerve to double billed you. I experienced a misscarriage and it seems like all they wanted was the surgery money. They did several ultrasounds to check the status of the baby but didn't do the basic HCG test. They couldn't answer a single question like how far along I was in the pregnancy. They mentioned I had cysts but then refused to answer any of my questions regarding the cysts, even though I've been having fertility issues for over 9 months. This whole experience was extremely traumatic and now I'm terrified of doctors. I have been trying to conceive for months and these jerks just tell me there's nothing they can do "it just takes time". This was the most traumatic and heartless experience. Please take the advice from everyone and avoid this place like the plague!!!!!! Nobody should have to do deal with added trauma during an already difficult time like a miscarriage.

I started with the practice in summer of 2022 and saw Dr. Jones (who is no longer with the…read morepractice). I had my annual with her and she ran all sorts of blood tests, one of which being my thyroid antibodies. In summer of 2024 I saw Dr. Gress' team and they were great to work with. But the nurses and office staff, not so much. Every time I talk with them on the phone I feel like I'm fighting with them and selling my soul to get a simple test. I needed to get in to see someone at the office in December of 2024 but no other doctors were available besides Dr. Danielle. The office staff called me THREE times to tell me that if I see Dr. Danielle, I am not allowed to move my care to another doctor. So basically if I don't like her I'm stuck with her or have to leave the practice. Come December 2024, I saw Dr. Danielle. She was great to begin with, did all the tests that I asked of her but somehow my urine test got thrown out without anyone testing it. Dr. Danielle was reviewing my notes with Dr. Jones from 2.5 year earlier and saw that my thyroid antibodies were elevated and in a state of having hashimotos and Dr. Jones wrote in my notes that I needed to see an endocrinologist - which Dr. Jones never actually told me this. It wasn't until I saw Dr. Danielle that they eventually told me I needed to see an endocrinologist. My two miscarriages could have possibly been avoided had Dr. Jones told me back in the summer of 2022 that I needed to see an endocrinologist. A few weeks later I asked her to prescribe me some progesterone due to my luteal phase symptoms. The nurse called back and said that she will not give me the progesterone (even though another doctor has given it to me in that practice before due to my luteal phase symptoms), and that if i wanted progesterone for my luteal phase symptoms that I would have to take an oral contraceptive, even though I'm TTC!! Every time I talk with them I feel like I'm fighting for my life and selling my soul to get anything that I want or need for my health. I will not be using them for prenatal care once I fall pregnant.

I'm sorry but this entire office is so stressful, under qualified and unprofessional …read more Dr.Greathouse has NO follow through whatsoever and if you call her to let her know things aren't getting filled she becomes defensive and rude on phone when it's CLEARLY their fault...Some people work 6 days a week and do NOT have time for all the nonsense that goes on in this office. Please please please go somewhere else for your medical needs.

I saw Dr Greathouse for quite some time. I would tell her how I feeling and she told me it was…read moreanxiety. (turns out I needed kidney surgery). Her office was disorganized and I had the absolute hardest time getting my prescription. When I came to get it she was argumentative and rude like it was a bother for her.

Had scheduled a nuclear stress test. That morning I woke up very sick, I thought I had Covid but…read moredid not fortunately. I went online and cancelled my appointment, hoping to reschedule it at a later date. A couple days later I get a bill from the for $100 for being a no show. I called and told them I was sick and was told you must cancel no later than 24 hours before your appointment. Well the day before I felt fine. I have gone around around the block with them to no avail. Now every month I get another statement for $100. I will never do business, in any capacity, with Duly Health. Maybe I should have just gone in and got everyone sick too...

They are still hounding me for services that were covered by my insurance at the time, trying to…read moreclaim I was uninsured, then claiming I didn't update my information properly. To the best of my knowledge, I have not been to a Duly facility. I don't recall the name of the provider, though at least this time they told me their name. Last time, billing said they didn't have that information. Well, it appears they do indeed have access to that information. Which, had they given it to me before, I likely could have had this mess sorted out. I've never been without health insurance and I keep my doctors up to date with any changes to my information. They didn't process something correctly and are blaming me for their error. They say that I requested paperless billing, I absolutely did not. I prefer receiving all medical bills by mail. I have no idea where they sent things. Cool. Just what you want to think about regarding private health information. They billed me under my married name, that is not my legal name as I never went through legally having it changed, nor is it the name I am insured under or use when receiving medical treatment. If you billed my health insurance using a name that doesn't match their records, of course they'll deny the claim. That doesn't mean I am uninsured. It means you are incompetent. Why would you use a name other than the one I provided you at the time I received medical treatment? So here I am, trying to sort out a mess for a bill I've only recently received, for treatment I received almost 3 years ago. It's not about the amount, as it's thankfully a small bill. It's the principle. I shouldn't have to pay for services that were covered by my insurance.