We walked by this hospital many times growing up since it's close to my Grandparents house…read more Relatives frequently made comments on how this is a very good hospital but I never thought I'd use their advice.
On a trip w my parents my Mom got really sick so my Dad & I agreed to bring her here. With the help of my cousins we drove up to urgent care but before we all could finish getting out of the car my Mom was wheeled off & disappeared from sight! While my Mom was being treated we spoke to staff about our situation as visitors and how we essentially had no insurance. Staff patiently explained cash or credit card payment for my Mom's treatment. We decided to use our credit card so we could document & attempt reimbursement from insurance back home. The staff totally understood our need for detailed receipts and in the follow ups remembered to provide the same.
After the initial evaluation the staff doctor spoke to us & requested consultation from a specialist. The specialist said my Mom could not travel & had to return for post evaluation. 10 hours later we were home w my Mom on bed rest. I had to reschedule our flights but in the end the treatments allowed my Mom to fly home w the recommendation that she follow up w doctors here in So Cal.
All the doctors, nurses & staff we spoke to were very attentive, accommodating, & conscientious. Never have I been so impressed with a hospital, THIS IS HOW ALL HOSPITALS IN THE USA SHOULD BE!!! Talk about a first rate hospital! Labs were on site & done quickly. There was also a pharmacy where our prescription was always sent directly from the doctor, no wait, no unanswered questions, no need to find & wait at another pharmacy. Also, the wait area was comfortable & soothing like a lounge.
Have you ever been inside a NICU? That is how I would compare the treatment & service at this hospital.
My parents insurance company ended up FULLY reimbursing my parents for the expenses incurred thanks to the hospital's detailed receipts & documentation. The cost of treatment was in the hundreds but might have been in the thousands in So Cal.
I found out later on that my nephew had his kidney transplant done here & all my cousins were aware of the quality of treatment at this hospital.
God forbid you are ever in this situation but if you are in need a hospital this place is a true blessing.
Location: In a residential area but Taxi drivers know where it is. It's a very well known hospital.
Parking: Street (nice residential area)
WC: Super clean, looked like any nice bathroom So Cal. There is a baby changing table.