My experience was 100% the same as Bruce T.'s I too did see Randy (6/1). It was the office manager/staff who has the responsibility of calling/faxing/E-scripting the prescribed order. I never got any drug which Randy prescribed (REFILLS) until NOVEMBER. Over the next 6 months, I asked 4 X "Where are they"? Just never got a squeak of an answer from anyone in the office. Regarding Randy's prescription: I asked that my 3 meds be sent to a pharmaceutical mail-order company. I have dealt with them before; very professional. I waited 10 days before I phoned the M-O company. I was told that they never received anything for me. So I call dr sievert's office and got the run around. They said they would re-send it. 'round & 'round we went until it was too late for me .... I needed medication. So In September, I phoned a woman in sievert's office whom I had known for several years. I told her in short what was happening. She asked me what I needed, and I pick the it up from a Walgreen's a few hours later. At WG's the drug costs $35.00 for one month; the M-O company charges $35. /3 months. I saw dr sievert on 11/4/15. I took with me a piece of paper upon which I had written the name and FAX number of the M-O company. I also wrote out the names of the 3 meds I needed. Included were the same dosage, instructions and quantity I had had before. The M-O company will only fill prescriptions for 90 days plus. I wrote down quantity of 90 days. The doctor copied it and then gave it back to me. At the front desk, I gave that list to "Lillibelle", and told her to keep it in my file in case there were any problems or mix-ups. When I asked about Randy's scrips of 6/1, Lillibelle pointed to her computer's appointment screen and said that they were sent in on June 30th...to WG's. I left the office at 12:15 pm. Skipping to the end of this experience, on 11/06, I filed a complaint with the company responsible for paying the sievert md inc his bill, - the money which is MY insurance money. They did pay sievert and Randy. They also did an investigation after I gave them many, many factual details. After 30 days, the report's conclusion was that the office manager, -"Jo" (1st office manager) did IN FACT have a FAX machine which dropped the ball when having to connect with the M-O company's FAX machine. Sievert's office manager (a new one named "Sue") and a M-O pharmacist did a dry run through on the stubborn machines. Well, I'll be. The pharmacist never got the paper the office manager said she was sending. This was done because she said she sent it on 11/4 after I left the office, and the M-O company must have never received it. (M-O told me that 2 phone calls to dr. sievert were not returned.) ....When y'all lie, keep it simple. Went to Walgreen's on that 11/4 appt day because they called for me to pick up my prescriptions. No M-O company again. Walgreen's print-outs later showed me that the office manager had called WG's at 2:43 pm. The first drug was in error as to quantity. The second cost me $35/a month. The 3rd did not come through. On 11/22, WG's called about 2 new prescriptions from Randy ... written on 6/1. On 11/5, I phoned and spoke with Lillibelle. I loudly RANTED with good language about not getting my prescriptions and yada, yada. She actually talked OVER me on the phone, as though she were talking to another patient making an appt. for next week. "See you next week." Then she hung up on me. On 11/5, someone from that office phoned in a scrip for Seraquel. I had told Randy and dr. that I did NOT need SERAQUEL. I had 7 bottles (months) of it at home. So with this new scrip, I would have ended up with 14 bottles (840 pills). The prescription was for THAT month, plus 6 refills, - and this was phoned in as a 90 day supply.... The order was attributed to dr. sievert. My insight tells me that dr sievert does not want anything to do with the "office", so they do their own thing. I knew dwight back in 1988 to 1990. He fell asleep twice. Now he is like a robot. Has NEVER asked me if I were having symptoms of "this or that" caused by the meds. I used Seraquel for sleep. When it no longer worked, he said to increase it,- would not hurt me. In Dec. I found out that I had macular edema, (my vision worsened to 20/60). Dr. Kim took me off the Seraquel. In a month the edema has lessened. Seraquel's manufacturer prints a list of recommended dosages and time to be on the drug. I was on it for 7 years and was taking a near top dosage. Sievert did not do due diligence. He had once asked why change if it is working? ...Another comment on a top notch office staff. They allowed a women's clothing catalog to be put into the waiting room which had on it the doctor's daughter's name. It had been mailed to her at the office. Now THAT stupidity would have woken up the doctor! Doctors, like my dad, are very careful about their privacy. Well, because he is in denial, nor does he care, -- the chickens have come home to roost. The above is true. read more
