They are rude and not professional. I called to ask for price to jfk. WHAT TIME YOUR FLIGHT? I…read moresaid 7am, THIS NO GOOD FOR YOU then slam and ended the call. I want to ask what other options abd what would be the cost- NADA, NOTHING. Very unprofessional. How it should be handled, "can i be of any further assistance? " or ask if I have any other question. You just lost my business, not because of cost but simply the treatment of customers on the phone.

We used these guys for recent travel in the north east area via our travel agent. After them…read moreagreeing to billing for multiple long haul trips over a period of a couple of weeks, excluding an automatic tip, which I find a bit presumptuous anyway - we tipped cash - healthy tips - directly to the driver. Then we got their bills which added gratuities!! And now they have declined our travel agents repeated requests to reverse the billed gratuity. VERY POOR!!!

HORRIBLE CUSTOMER SERVICE ! Extremely rude and arrogant,…read moredon't understand how people choose this "company" for transportation. First bad experience was back in 2014 They Overbooked last 8pm buss and never picked up the phone until 10pm and simple said they were overbooked and I'll be picked up tomorrow. So yesterday I called Erwin's puerta puerta, which i use on the regular and they were booked.so plan b I call these people on time and the driver has a bad attitude telling me I shouldn't be calling last minute to reserve a seat and what not I should call 2 hours in advance. I make it to my location and the driver wants to drop me off at the wrong location !!!! That is not the building ?? So he gets out and opens the side pasanger door and insults me and tells me to get out. I had to walk 6 blocks to my location. NEVER AGAIN. PS : I rated one star because I can't post without it .

This is the worst transportation company in the valley. From the phone operator to the driver's!…read moreThey don't know how to treat or handle customers. How they have a Van with elderly women sitting in water up to their knees. That's just plain irresponsible! The driver didn't call the company didn't call roadside assistance. He just told them there's nothing you can do. Then proceeded to tell them to use common sense. Like seriously where was your common sense when you decided to drive into several feet of water until the van shut off then started to fill with water! I called them over 60 times and got hung up on many times. Don't use this cheap ass careless company. When you think of traveling take the drivers advice. Use common sense and call a better service!!! They don't deserve a star!!!

I have contracted J&J three times now, round trip from my home in Lansdale, PA to NYC and Long…read moreIsland. Their drivers are expert, punctual, courteous, humane, and really love driving, short or long distance. I wanted a company that cared about their passengers, no matter who they are, and would provide safe, expert, and calm driving to my destinations. I have no words sufficient to express my gratitude and respect to the drivers of J&J, they are amazing. I wish especially to thank Nancy Tavares, who drove me and my 45-year college friend from Long Island, NY to Grand Central Terminal NYC, to my home in Lansdale, PA, calm, pleasant, beautifully dressed, professional, expert driver who I will request for all my future travels. This company is spot on perfect, efficient, you always have a professional driver who loves driving, and that is a gift. People who love what they do, and care for you, that is everything you could wish for. Thank you, Nancy...thank you all my drivers....you made my travels lovely and memorable. Yours for future travels, Maria Marsilio

Nahamia G is incredibly professional, kind and personable driver. This morning is the first time I…read morehave experienced the gift of meeting him. We use J and J for vacation (airport) transpiration. My husband has been utilizing their services for business for twenty-years. The drivers are punctual and we are always pleased.

We booked transportation with this company and couldn't be happier. They were prompt, courteous,…read moreand extremely helpful with our luggage. Not only did they bring us to the airport, but they were there waiting for us when we returned. I highly recommend using this company.

Alex drove me, my husband, and my 9-month-old from Newark Airport to my mother's house in Bucks…read moreCounty. Communication was really good, he was ready to pick us up as soon as we arrived, and he had installed a car seat for the baby. He was very nice and the whole process was extremely smooth. We'd definitely use this service again--thanks so much, Alex!

I've been using the services of Royal Limosine for years. Dealing with their business is…read moreprofessional and easy We just took a trip to New York City and this month we return from Jamaica Both trips we used Royal's service Jeff was an awesome driver and is always professional and a safe driver. It's always been a pleasure working this company please consider supporting them and their services Their transportation is always clean. I want to thank Abe and his entire staff for always making our events special

As I stated in my 2017 review, I will continue booking with Royal. I've since used them again, and…read morethe service was just as professional and superb as before.

Pick us up ontime to go to JFK airport and was just as timely picking us up at JFK…read more Perfessional excellent service. Will definitely us again.

if I could've put a lower rating I would. I reserved a trip for 9:30pm from NJ to Pa o was told I…read morewill receive a call 20 min before the van arrives I arrived at the pickup at 9:20pm. I received a call at 9:53pm stating that the driver was 20min away and that the office was closing so the driver will call me. I advised them that I was already at the pickup waiting. It is now 11:29pm and I haven't received a call from the driver nor is there a number to contact in an emergency, now I am stranded in NJ with no way to get home. I will never use this service again.

Very reliable and expert service. The company found a way…read moreto find me in a tough location and beat prime time traffic to the airport with ease!! Would highly recommend. Thank you!!

Alex Smith, my contact, helped get my daughter's Vespa to her on time, in great condition, at a…read morevery affordable price. Highly recommend this agent and PHL.

This is our go to for Airport Shuttle Service and all out other limo needs. Our drivers have…read morealways been professional, courtesy and on time. Reasonably prices, great value and great service!

It may seem ridiculous to have waited so long to write this review, but honestly my experience was…read moreso disappointing it's taken me a while to want to write anything here. I booked a 12 hour limo van for my 15 year wedding anniversary last December. Prior to booking we called the company and explained all of the places we planned to visit in New York City at Christmas time on a Saturday. We provided an itinerary that was detailed with addresses. The reason we booked through this company is because they assured us they could accommodate that itinerary and that they were experts at navigating the city. We also asked if there was any in vehicle entertainment to play movies, which they told us they did via DVD player. When the driver arrived we asked for instructions for the video components. Unfortunately none of it worked. It was disappointing because they said they had this available, but we tried to brush it off. Our first stop on our trip was uptown around 75th street. I verified with the driver that he had all of the correct addresses, but as we neared the city I realized he was taken us in via the Holland Tunnel which is for travel downtown and far out of the way from where we needed to be. We had paid for tickets to an event at our first location. When he showed me his GPS he entered the wrong name of a location instead of entering the address we had provided. Unfortunately we missed out on our first stop, couldn't get a refund, and were stuck in traffic as he took a route that took us through midtown close to Broadway. Due to him going the wrong way we had to completely reconfigure our route and plan for the night. We had two stops planned after our first stop that we abandoned because of the intense delay. We decided to then go to Rockefeller Center. He dropped us off, and when we asked to be picked up he gave us a location that I immediately recognized would put us in intense levels of traffic. From when we asked him to pick us up, to when he did, was an hour. When I called him because this seemed like a grossly long delay, he snapped at me on the phone, was rude, and refused to give us further updates as to where he was. We stood in the cold waiting to be picked up. From there we had a location downtown. I can't emphasize this enough, he decided to drive down Times Square on a Saturday evening in December. We are very understanding and aware that NYC at Christmas is busy. But mistakes, the driver's demeanor, and the misleading agreements when we booked the trip could have been avoided. Anyone even remotely versed in driving in the city would have taken a different route. We missed the reservation we planned and had to contact the restaurant to see if they could accommodate us. This was an expensive evening, one in which my husband and I saved up for and chose to do because of the information given to us by the company. To be honest the vehicle felt rickety, and our driver when on the highway was in my opinion driving recklessly. Please avoid booking through this company. I never contacted them afterwards because I knew if they could mislead us so deeply before booking they wouldn't offer anything that could resolve the hundreds of dollars we spent and the ruined evening we had spent months planning. Of the 7 locations they told us they could easily get us to in 12 hours we went to a grand total of 3. We lost money on events we had prepaid for, truly this was an awful experience.

Super unprofessional. Some of the ladies that pick up the phone are just rude. I've personally…read morespent really cold winter days outside waiting for over 20-30m. However they will leave you for being 14m late. The says its a 9am bus but will leave you at 844? Even after expressing im a few spots away. Do not reccommend this bus company whatsoever

Terrible experience specially it being my first time, I needed more information and the woman on…read morethe phone right off the bat was EXTREMELY RUDE AND HAD A MASSIVE ATTITUDE. I tried to go along but it got to the point where she did not let me ask my question and at the end we even got into a yelling match! Andddd she ended up hanging up the phone on me!.I asked for a supervisor and she said was and so I asked for the BOSS and she said she was the boss! So I give it a NEGATIVE 5 STARS and do Not RECOMMEND this to anyone!!!!!