They are rude and not professional. I called to ask for price to jfk. WHAT TIME YOUR FLIGHT? I…read moresaid 7am, THIS NO GOOD FOR YOU then slam and ended the call. I want to ask what other options abd what would be the cost- NADA, NOTHING. Very unprofessional. How it should be handled, "can i be of any further assistance? " or ask if I have any other question. You just lost my business, not because of cost but simply the treatment of customers on the phone.

We used these guys for recent travel in the north east area via our travel agent. After them…read moreagreeing to billing for multiple long haul trips over a period of a couple of weeks, excluding an automatic tip, which I find a bit presumptuous anyway - we tipped cash - healthy tips - directly to the driver. Then we got their bills which added gratuities!! And now they have declined our travel agents repeated requests to reverse the billed gratuity. VERY POOR!!!

This is the worst transportation company in the valley. From the phone operator to the driver's!…read moreThey don't know how to treat or handle customers. How they have a Van with elderly women sitting in water up to their knees. That's just plain irresponsible! The driver didn't call the company didn't call roadside assistance. He just told them there's nothing you can do. Then proceeded to tell them to use common sense. Like seriously where was your common sense when you decided to drive into several feet of water until the van shut off then started to fill with water! I called them over 60 times and got hung up on many times. Don't use this cheap ass careless company. When you think of traveling take the drivers advice. Use common sense and call a better service!!! They don't deserve a star!!!

This company is the worst ever we made reservations they called us back to be ready at a certain…read moretime we were ready and waited no one showed up or called back we called them about this they said they will call back in 10 min they never called back we missed our business appointment in NY very unprofessional they have two many people answering the phone and not communicating the info with each other and they call people momy or poppy what the heck is that about

It was great! Last night we had a business dinner. Our driver Ovidio made it worth it. Very polite,…read moresafe driver and most of all PROFESSIONAL. Ask for Ovidio. He's a must!

Nahamia G is incredibly professional, kind and personable driver. This morning is the first time I…read morehave experienced the gift of meeting him. We use J and J for vacation (airport) transpiration. My husband has been utilizing their services for business for twenty-years. The drivers are punctual and we are always pleased.

We booked transportation with this company and couldn't be happier. They were prompt, courteous,…read moreand extremely helpful with our luggage. Not only did they bring us to the airport, but they were there waiting for us when we returned. I highly recommend using this company.

Alex drove me, my husband, and my 9-month-old from Newark Airport to my mother's house in Bucks…read moreCounty. Communication was really good, he was ready to pick us up as soon as we arrived, and he had installed a car seat for the baby. He was very nice and the whole process was extremely smooth. We'd definitely use this service again--thanks so much, Alex!

I've been using the services of Royal Limosine for years. Dealing with their business is…read moreprofessional and easy We just took a trip to New York City and this month we return from Jamaica Both trips we used Royal's service Jeff was an awesome driver and is always professional and a safe driver. It's always been a pleasure working this company please consider supporting them and their services Their transportation is always clean. I want to thank Abe and his entire staff for always making our events special

As I stated in my 2017 review, I will continue booking with Royal. I've since used them again, and…read morethe service was just as professional and superb as before.

Pick us up ontime to go to JFK airport and was just as timely picking us up at JFK…read more Perfessional excellent service. Will definitely us again.

if I could've put a lower rating I would. I reserved a trip for 9:30pm from NJ to Pa o was told I…read morewill receive a call 20 min before the van arrives I arrived at the pickup at 9:20pm. I received a call at 9:53pm stating that the driver was 20min away and that the office was closing so the driver will call me. I advised them that I was already at the pickup waiting. It is now 11:29pm and I haven't received a call from the driver nor is there a number to contact in an emergency, now I am stranded in NJ with no way to get home. I will never use this service again.

Alex Smith, my contact, helped get my daughter's Vespa to her on time, in great condition, at a…read morevery affordable price. Highly recommend this agent and PHL.

Booking was easy, the driver was on time, car was super clean, no worries at all about getting to…read morethe airport at 5:45 am

This is our go to for Airport Shuttle Service and all out other limo needs. Our drivers have…read morealways been professional, courtesy and on time. Reasonably prices, great value and great service!

It may seem ridiculous to have waited so long to write this review, but honestly my experience was…read moreso disappointing it's taken me a while to want to write anything here. I booked a 12 hour limo van for my 15 year wedding anniversary last December. Prior to booking we called the company and explained all of the places we planned to visit in New York City at Christmas time on a Saturday. We provided an itinerary that was detailed with addresses. The reason we booked through this company is because they assured us they could accommodate that itinerary and that they were experts at navigating the city. We also asked if there was any in vehicle entertainment to play movies, which they told us they did via DVD player. When the driver arrived we asked for instructions for the video components. Unfortunately none of it worked. It was disappointing because they said they had this available, but we tried to brush it off. Our first stop on our trip was uptown around 75th street. I verified with the driver that he had all of the correct addresses, but as we neared the city I realized he was taken us in via the Holland Tunnel which is for travel downtown and far out of the way from where we needed to be. We had paid for tickets to an event at our first location. When he showed me his GPS he entered the wrong name of a location instead of entering the address we had provided. Unfortunately we missed out on our first stop, couldn't get a refund, and were stuck in traffic as he took a route that took us through midtown close to Broadway. Due to him going the wrong way we had to completely reconfigure our route and plan for the night. We had two stops planned after our first stop that we abandoned because of the intense delay. We decided to then go to Rockefeller Center. He dropped us off, and when we asked to be picked up he gave us a location that I immediately recognized would put us in intense levels of traffic. From when we asked him to pick us up, to when he did, was an hour. When I called him because this seemed like a grossly long delay, he snapped at me on the phone, was rude, and refused to give us further updates as to where he was. We stood in the cold waiting to be picked up. From there we had a location downtown. I can't emphasize this enough, he decided to drive down Times Square on a Saturday evening in December. We are very understanding and aware that NYC at Christmas is busy. But mistakes, the driver's demeanor, and the misleading agreements when we booked the trip could have been avoided. Anyone even remotely versed in driving in the city would have taken a different route. We missed the reservation we planned and had to contact the restaurant to see if they could accommodate us. This was an expensive evening, one in which my husband and I saved up for and chose to do because of the information given to us by the company. To be honest the vehicle felt rickety, and our driver when on the highway was in my opinion driving recklessly. Please avoid booking through this company. I never contacted them afterwards because I knew if they could mislead us so deeply before booking they wouldn't offer anything that could resolve the hundreds of dollars we spent and the ruined evening we had spent months planning. Of the 7 locations they told us they could easily get us to in 12 hours we went to a grand total of 3. We lost money on events we had prepaid for, truly this was an awful experience.

Terrible experience specially it being my first time, I needed more information and the woman on…read morethe phone right off the bat was EXTREMELY RUDE AND HAD A MASSIVE ATTITUDE. I tried to go along but it got to the point where she did not let me ask my question and at the end we even got into a yelling match! Andddd she ended up hanging up the phone on me!.I asked for a supervisor and she said was and so I asked for the BOSS and she said she was the boss! So I give it a NEGATIVE 5 STARS and do Not RECOMMEND this to anyone!!!!!

I was picked up for service and informed of a price change. When I asked the driver if the price…read morewent up he said he didn't know and I had to call the office. I called the office and was then told by the dispatch officer that the price was based on my location but I was being picked up at the same location as I always have been. The location was the exact same place I was dropped off when one of their drivers had a car accident crashing into another car after speeding with me in the car. (When I mentioned that the dispatcher became hostile) and then said the price went up. I said well why was that not your initial answer to which he replied if you're making an issue over $5 you don't have to ride n fact your ride is cancelled. The dispatcher officer who I spoke with told me he was Erwin the owner and he was cancelling my ride for being a smart guy. I've contacted the police and I will be following up with legal counsel because this was not okay.