From the very beginning, it was a total failure. We arrived at the hotel with a slight delay…read more(around 4:30 PM) because our checked luggage was delivered late by Antalya airport. Obviously, being hungry, we asked at reception where we could eat. They told us that all the restaurants were closed and that we could only have dinner starting from 6:30 PM. Alternatively, they suggested we go to the pastry shop, where we could find a snack until dinner.
But the real "fun" only started after four days. We began to feel our noses getting blocked and started coughing. We discovered that the air conditioning system hadn't been cleaned in a long time. Considering that we had unpleasant experiences in the past caused by dirty air conditioning full of bacteria and germs, we asked the "guest assistance office" for help. There, a gentleman promised me the issue would be fixed that very day and that someone would come to clean the system. Nobody ever showed up. And so, the whole family caught a cold.
On the fifth day, in the morning, my daughter woke up with a terrible headache and a fever. We gave her the usual treatment (Nurofen, Paracetamol), thinking it was just sunstroke. But we wanted a doctor to check her. To our surprise, the hotel doctor was nowhere to be found, and the nurse was more like a decorative figure. In the meantime, the vomiting and diarrhea started. Today, after we arrived back home, my daughter was seen by her doctor, who concluded that she had developed gastroenteritis, most likely caused by the pool water or the food.
And let's not forget the cherry on top. Yesterday afternoon, we returned the beach towels in order to get our cards back. There, a very frustrated "lady" asked me something in Turkish. Obviously, not knowing the language, I asked her if she spoke English. At that moment, visibly upset and sarcastic, she told me: "English? Go home, go home... Bye Bye."
On top of all that:
Dirty curtains and a dirty armchair in the room
Extremely weak Wi-Fi
Evening shows dedicated exclusively to Russian guests
Zero imported beer (even though we paid for an ultra all-inclusive package)
Stray cats freely wandering around the restaurants
A broken balcony door
Many noisy and drunk Russian guests
No showers around the pool area