Specifically for DARLA GLOVER regarding her unprofessionalism, combativeness, rudeness and inability to properly service her clients:
I've had my hair colored by Darla 4x since Sept 12th 2018 - the most recent being Wed 26th March 2020. Darla was over 30 minutes late for this service.
Upon request, we have gradually dyed my hair lighter in a balayage style. I showed her what I wanted which was a pic of HER OWN WORK on MY HAIR from the PREVIOUS APPOINTMENT. Darla agreed to it. There was no longwinded conversation. Just a verbal short agreement and a head nod. I trusted that the end result would be somewhat aligned to what I wanted. It was not. It was much darker and an overall different shade altogether.
It was towards the styling stage where I questioned Darla on the color. She blew it off with a technical excuse about toner. She said that I would have to wait a few weeks for the toner to wash out, which would result in a lighter color. I thought this was odd because I've never had to wait "x" amount of weeks after to see the color I wanted. I've always left the salon with it done.
It also should be noted that Darla did slightly trim my hair upon my request. After the service, Darla took a photo of the back of my hair as per usual and it wasn't until I was waiting for my ride home that I questioned her again. At this point, she was servicing another client. I showed her my original picture of what I wanted and the end result, side by side. She then told me that due to having my hair loosely curled in the before and straightened in the after, this caused the difference in color. I had somewhere to go and sat with it, to try to grow to like it & understand her perspective.
Multiple people confirmed it wasn't CLOSE to being the same. I looked at multiple before & afters of myself. I took photos of myself in natural light/ sunlight/ ring light, both in the style Darla gave me and then natural curls. It was at this point that I texted Darla a lengthy, but polite paragraph to voice my concerns. I wanted to see what could be done to work together to fix this.
She did not respond until days later, after I had sent a 2nd message (see attached pics of our entire conversation). Instead of accepting fault and most importantly trying to remedy the situation with a solution, she was quick to send a bunch of poorly communicated texts which all pointed the finger back at me. She used a raft of excuses, including lighting, the position of the where I was seated in the studio, the hair style, the hair cut, the toner.
She painted me as a difficult, whining, hard to please customer, lying by saying I had an issue after each service. This was my second time ever alerting Darla of an issue. The first being my 2nd ever salon appointment when I noticed the work was sloppy and poorly done. I left with ginger roots and chunks of even blonde streaks through my hair. At that time, she asked that I send through pics of my hair, which I did. Darla was also very late for this service but reduced my fee slightly. I polite and ultimately decided that I would just suck it up, deal with it & have it resolved at our next appointment months down the track. My mistake.
In order to further paint this narrative of me, she also hopelessly tried to falsely claim that I had complained about my hair color on the third occasion too which made no sense (The very same occasion that I used as pic inspiration) She claims that me exclaiming "oh my god, it's so blonde" in the salon chair was clearly a negative remark. Grasping at straws.
To protect herself and her own ego, Darla tried to use these instances as a way to deflect responsibility, when really it was just two cases of HER SUB PAR WORK.
Darla's 1st approach here was to recommend that I no longer be her client. I have spent around $1,000 with her throughout this journey and her blasé, careless attitude towards me is indicative to how she truly feels towards her clients. She will make money from us but not care about our feelings or opinions on OUR OWN HAIR.
Getting your hair cut, colored, styled is a co-creation between 2 people: the client and stylist. You don't book a hair appointment and let it come out a mystery.
*Please note: I did go back in to get my hair fixed as offered. The 1st thing she said to me was a snide remark like "it looks pretty light to me". I ignored her. We didn't speak during the service. The lady who washed my hair was sweet and great, but when she left to the back with Darla, she returned acting different. It was obvious they gossiped about me in the back. I asked to leave with my natural hair and they didn't have the proper products to cater to multiracial 3b/c curls, so I looked crazy but at that point it was whatever.
Darla also complains about family matters during all services. Something about her family member's court case and her interaction with the police. Not appropriate.
I don't recommend Darla or Shyne Hair Studio. Steer clear. read more