DO NOT USE THIS COMPANY
Late April:…read moreI contacted OSL (Owner: Alan Guan, BIN: 1000203720) for a small landscaping project involving a strip of river rocks between my property and my neighbor's. Alan provided a quote of ~$1,100.00. The job included removing existing rocks, installing weed-resistant fabric, washing the rocks, and replacing them to prevent future weed growth.
May 2nd, 2024:
Employees arrived at 10:00 a.m. and worked until 4:00 p.m. They struggled to clean the rocks due to the excessive mud they dug up. They finished the job, but the rocks were wet and dark, making it hard to see the results clearly. They were paid in full and left. Alan collected his supplies later that evening or the next morning.
May 3rd, 2024:
After the rocks dried, I discovered a 3-inch pile of mud at my driveway, and the last quarter of the rocks were in a pool of mud, leaves, roots, and debris. Weeds were still present along my neighbour's side (photos). I contacted Alan with a photo. His response was "Sorry to hear this, I recommend picking up a couple of bottles of weed spray from Home Depot to quash any weeds if they do come up in a couple of months. As for the mud, the guys tried their best to wash it as best as possible, sorry about that. The mud should wash off after a few rainy days".
May 5th, 2024:
After three heavy rainfalls, there was thick, hardened mud and new weed growth. I bought weed killer as a temporary solution and contacted Alan again. He did not reply.
May 7th, 2024:
I followed up, asking if he was ignoring the issue. He replied "the guys spent a whole day, not sure how we can help further. We can send the guys back to help pressure wash the stones more at a reduced rate". I explained to him that I would not be paying MORE for a service that was not completely adequately to begin with.
May 8th, 2024:
I sent an email to Alan, but it bounced back. I texted him instead, asking him to fix the job properly.
May 9th, 2024:
Alan replied, stating he would inspect the rocks but did not follow up.
May 12th, 2024:
I texted again, asking when he would arrive. He informed me that "Our guys are unwilling to go back, one of them is out of town until Mid June, I would go myself to do it, however I am in Quebec until August for military training."
May 13th, 2024:
Alan promised to hire another company, stating "I'm in contact with a couple students, I will have someone come this weekend/early next week to fix it up as needed". We agreed they would arrive on May 19th.
May 19th, 2024:
The new company arrived and had a confusing conversation with my neighbours and decided to call me to clarify. They stated that the job was worse than he thought and wasn't willing to correct for the amount offered. He also stated it was a "horrific" landscaping job.
May 20th, 2024:
I noticed new weed growth and texted Alan again. He offered to hire someone to fix the issue again.
May 23rd, 2024:
Still no reply. I sent another text asking for an update. No response. Also informed him of more weed growth again.
May 25th, 2024:
As of today, I still haven't heard back from Alan.
Conclusion:
This experience has been extremely frustrating. OSL failed to complete the job as promised and provided no satisfactory resolution. I strongly advise avoiding this company. See attached photos. I will be contacting Better Business Bureau.
