I love shopping at Shoppers Drug Mart, usually, but what has happened to the young generation and their aversion to helping the customer??
I recently shopped at this location and got a shopping cart that had wonky wheels. I tried to turn down an isle with a bunch of merchandise in my cart . The cart would not budge. I turned to a young man...slim with long dark hair and glasses, who was stocking shelves at the front. I said "why is the cart not working, is there something wrong with the wheels?" He answered "ya that happens sometimes you need to get another cart". I asked where they were and he motioned over there...vaguely. I had to leave the cart, hunt for where the carts were...not easily seen, take one back to my cart, transfer all the stuff into the new cart. All the while this young man just went about his business ignoring me. I spoke to him later and said "from a customer's point of view you could have helped me". I got nothing but a blank stare back. I am 64, not disabled but carrying other items and struggling to get the purchases transferred, winter coat I had taken off because it was warm in there, purse, bags etc. Does Shoppers train their staff to assist the customers or just do what their immediate task is and leave us customers to struggle along by themselves??? Not at all impressed. At cash I brought my own bags so I guess she thought I should pack up my own purchases. What has happened to customer service?? There would be no store without customers. Time to train these kids better. Not at all impressed!! read more